Hotel Surya Plaza

worst experience i have ever faced in a booked hotel. first of all, the person at the reception told me there is no vacant room while chech in, when i have shown the goibibo confirmed booking ticket that with full advance amount paid before two days of check in, the person at the reception told that we are off line 5 days back and we are not accepting any on line booking, further he told me to talk to goibibo how they have booked room when there is no availability. then i told them i will complaint to goibibo , then he told we don't bother. i was very upset , if after paying full advance amount that too two days before check in , if ism not getting the room then what's the point of using your app for hotel booking. then after shouting and all from my side the person told me at present there is no ac room you adjust for 5 to 6 hrs in a non ac room and afterwards we will try to provide you a ac room as per your booking. now goibibo being a reputed service provider if not able to provide a room as per our booking specification , then what's the use of using your app. the amenities are worst. as per the booking specification, complimentary breakfast was included but the hotel staff informed that they don't have any provision for providing breakfast. in my life i have not faced such awkward and humiliated situation by using your so called reputed app. i have never faced such a worst experience. now i think goibibo brand image is not trustworthy. very very pathetic experience of hotel booking at delhi through your app.

very pathetic, worse experience, poor than a cheap dharamshala, everything dirty, toilets tabs broken, water leakage, full of smell, AC not working, behaviour from reception was very bad, he should removed immediately from the job Mr Manoj Kumar, very bad person, rude and ill mannered person.

AC of all rooms are not working only AC 's fan is working. AC are not cooling the rooms.