The Elgin Hotel

The worst Hotel ever, i will mention why i mentioned as worst:- 1) My Checkin was late by 3 hours, They provide me room after 3pm instead of 12pm. As per hotel the previous guest had a late checkout. Let me tell you not only mine the entire checkin got delayed on that day, more than 5-7 other guests also waiting for checkin.2) No proper amount of staff in the hotel which is the main reason for the late check.3) No proper hospitality- -) i asked for a water bottle twice, no-one provided-) while i asked a housekeeping staff that tv is not working he replied "sir hum neye neye join kiye h hum kuch nehi janteh"-) due to late check-in its very obvious that guest will get angry and shout at reception coz they are paying for it nd you are not refunding them back any money for 3 hours late, gradually a guest started shouting at reception guy and the reception guy was saying to security " koi bhi aand saand aake kuch bhi bol k chale ja rha h". May be he is the owner of the hotel who was sitting at the reception with another guy. Boss they are paying you, accept your mistake for being late and guests are God for you, they can tell you anything if its not your mistake also still you need to happily accept it and what you are doing, providing room after 3 hours and using such language and do you still think that you will run your business in this manner?-) when someone new comes at your place, house or anywhere, its our duty to assist them as they are new to your place, the reception guy just said room no " chale jaiye", am not expecting someone to carry my luggage or anything, atleast assist me toThe room coz am new and have no idea where that room is, i had to find my room on my own.The worst experienced ever, i will never choose you again and willnt recommend anyone to select this hotel.

The most horrible experience I had ever in my life. Very dirty rooms and linen. They do not provide room on time. And the worst part is that they are reluctant to it. On the day of check out they start calling and banging on the door several times very early in the morning in the name of "intimation". There is a guy who sits on the front desk is worst among all of them. His behaviour is very bad. Specially towards women. If a guest complains about a service he threatens to throw them out. When a house cleaning guy saw our situation and came forward to help, that front desk guy started screaming at him also. We had to involve GoIbibo customer service to somehow come out of it. We were feeling threatened by the situation. My personal suggestion is never ever think for a stay at this hotel.

i have taken super delux room no doubt ambience of reception was good but lift were working i was already having booking i have to wait 20 mins approx because room was not ready walls got dammed looks like its haunted , washroom was horrible shower was dirty, commed looks like never begin cleaned , bucket looks like when the building was constructed that time it was used n till now its not changed or cleans , bucket was too dirty for outside inside same was the situation of mugs and taps , even the basin tap was broken !!! bed sheet were dirty like nothing was to the mark .. if super delux room was like this and what about normal room ? but the behaviour of staff was good 👍

Reception staff are very unprofessional behaviour at the time of check in they told me your booking for a deluxe room and property deluxe rooms are sold out we need to upgrade super deluxe rooms with extra money I reached the hotel at 2:30 PM, but I had to wait 1:30 hrs, they provided me the rooms at 4 PM at 7 PM the reception staff called and told me to kindly check out. In the room there is no complimentary water, no blankets, room not cleaned properly I recommend not to waste your money.