The Emerald Grand

I genuinely don't get time to write reviews but the bad behavior of this hotel staff compelled me to write one. I'm sharing my experience so that no one else suffers like me after making the payment online. This is basically a three-star hotel at the price of a four-star. The rooms are good with balcony and bathrooms are clean. But that's not all one looks for while booking a four star or a five star hotel. If all I have to do is to get locked inside four walls then I don't need to book a four-star. I can get good rooms at affordable prices anywhere. I primarily booked this place to stay with my family and kids and specifically chose this hotel over others because of the swimming pool. We reached late in the evening on 04th Oct and next day morning when we asked them about the pool the staff said due to rains the pool is closed. I didn't understand the logic of rains and closing the swimming pool. I immediately called up the General Manager of the hotel Mr.Saklani, who really behaved like a gentleman at first and told me in five mins the issue will be resolved. He called the hotel staff and told them to get the pool ready, i was given assurance by the front desk manager that the pool will be opened in a short while. I felt very nice and asked the front desk to intimate me once it gets ready. My kids were so happy hearing that. But the hotel staff didnt call me till the time of my check out 1145am and when I asked them how much more time will they take, i was told very rudely that the pool can't be made ready. i tried to complain the issue to but his phone was switched off. Then i understood that they were just giving me false assurances and fooling me around so I keep waiting until i check out and leave the issue unresolved. I felt so miserable and left a MSG to expressing my disgrace and disappointment and the selfish man didn't even bother to reply to me. As I had done the payment online before checking in to the hotel i could not do much about it than to just leave the hotel without losing my peace further. my kids felt so bad being at this hotel that i had no face to show them. Why one should go through this misery even after paying so much, especially for the amenities they have projected saying everything is available at that hotel? first thing I would say is they should have intimated to the guest or on their website atleast that the pool in under maintenance or not available. They won't do that because they will loose out on their business. second thing least they could have done is to be honest in telling me thay it won't be possible to make it operational in the time available. a sincere apology would have resolved the issue. but instead they kept lying to me giving me and my family false promises. altogether i felt pathetic and I didn't have any good experience staying in this hotel and i will never book this place for my stay ever again. rest i leave it at your discretion and decision. book this hotel only if staying between four walls is all what you want to do at a price of a five star hotel. there are multiple other hotels and options available out there to have a pleasant time with your family and kids. Hope you get this msg loud and clear that nobody likes selfish people in their life. learn to be honest and build trust rather than making false promises and assurances. The careless attitude of the management and poor behaviour of the hotel staff.

Extremely disappointed with everything there in the hotel. No one to greet and tell where to park car, I had to get down with my luggage and family and went to reception and asked for location of car parking, which was annoying. Room AC remote was not working, which was later changed, pathetic food, even worse breakfast, We had to wait for an hour for tea, which was never served, eventually had to check-out and had our breakfast outside. Not recommended at all.

Property very good but lacks staff, had to wait almost 2 hours in the reception before room was alloted to us even though we arrived at the hotel 2 hours after check in time. Rooms are good and spacious but services are very poor.

The stay was fantastic. They were offered delicious food with good price range. It was very close to Shahastradhara. Swimming pool was also clear