The Fern Residency Turbhe

booked the place by checking the photos of the view, apparently you see a dumpyard just as the view. stay for 2 people in a cosy room, the AC malfunctioned in the morning ,the hotel staff wanted to check the filter. the hotel staff doesn't let the guest manage the temperatures and controls the HVAC of the room central, they have a bathtub in the room but no hot water. and to top of it..the duty manager had the audacity to investigate our room and TRYed to con us by charging a smoking fee which was 10,000. the hotel staff is uncoth of the first order. they tried their level best to hold us ransom by not budging on the smoking fee without the room even delivering basics like hot water in the tub and shower or a consistent HVAC system that cools. stay away from this property and their very uncoth room service and floor manager personal.

Car not Vallet parked, myself drove car to the parking, parking is far, darked and walk way not covered hence got wet during walking till reception. Complaint about the same at Reception, Got answer that person incharge newly appointed hence didn't informed me about vallet parking. In the AC blower speed is very low, not cooling the room, got answered from room service person to Run the fan to cool the room instead solution. No packaged water provided in the room. RO water provided in the room had sediments. No guy available for luggage transfer. Breakfast served well and taste well. No complaints about food. This Turbe Fern is not like the other Fern hotels. please don't go on name and book this hotel.

huge delay in room service. to get coffee 35 minutes three reminders. lift was not functioning. then it started functioning. got into the lift from fourth floor. from the third floor there was a free fall n with a thud stopped in floor 1. i fell down inside the lift. fortunately a boy n a girl were inside the life they helped me to get up n we came out of the lift and walked down to ground floor by walk n with support. i am an 80 year old man. never suggest this hotel to any senior citizen. atrocious.

the property staff and floor staff is uncoth about their own facilities and services.but want the customer to pay their stupid no smoking finesstay away from these place, if you book by checking the photos. the property staff is up there attitudnal nosey ness. they think it's okay to fleece a guest more than the actual hotel cost.