Hotel

The Hill Castle

lower bojoghari, bypass road, 2 km from helipad, near shivalay mandir Gangtok India 737103
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2017, 23 Aug
atThe Hill Castle
77%Guest recommend this hotel
Mohak SharmaNo nearby local eateries. will have to have dinner and breakfast from the hotel restaurant only (if your booking does not include dinner and breakfast..Read All Reviews
₹ 2000
Rooms:
Room listing unavailable
Sub Total1 room for 1 nightExcludes Taxes
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12:00Check In
12:00Check Out
15Rooms
  • hot / cold water
  • wi fi (only in common area)
  • wi fi
  • Multi Cuisine Restaurant
  • Charging points
  • Local Tour / Travel Desk
  • Taxi Services
  • Smoking Rooms
  • Pick up and Drop (Payable)
  • Front Desk
  • Laundry Service Available
  • Room Service(Limited Hours)
  • Parking (Complimentary)
  • Either Early Check in /Late Check-out (Subject to Availability) up to 4 hours
  • Lobby
  • Non Smoking Rooms
  • Free Wifi
  • Restaurant
  • First-Aid Kit at Front Desk
  • Car Rental
  • Airport Transfer Available / Surcharge
  • Internet / Fax (Reception area only)
  • Vegetarian Food / Jain Food Available
  • Parking Facilities Available
  • Free WiFi
  • Free Wifi in Common Area
  • Free Internet Access
  • 24 Hour Front Desk
  • Power Backup

Location

3.9 / 518 Reviews
77%Guests
Recommend
4.1Service Quality
3.8Amenities
4.5Food & Drinks
3.4Location
4.7Cleanliness
4.0Value For Money
Verified Guest 2 / 52017, 9 Jun

No nearby local eateries. will have to have dinner and breakfast from the hotel restaurant only (if your booking does not include dinner and breakfast along with the room). in my case the intercom was

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Did you find this review helpful?Yes ()Viewed 996 times
The Hill CastleManager replied in 3 hours

First of all this guest had booked the lowest category room which is Deluxe Room. If he was looking for a room with good scenic view, he should have booked our Mountain View Super Deluxe Room or Terrace Suite with Mountain View. From the naming of the rooms one can easily understand that to enjoy nature view, which category to be booked. Even the price difference of Deluxe Room and Super Deluxe Room is not much. Also the guest booked his stay when we were offering the last minute distress inventory at the rock bottom rate. With E-Coupon discount he got a price which is even less than a budget hotel rate. So his expectation for food and it's price was as per a budget hotel. Guest has written that he due to non availability of nearby eateries, one has to have dinner and breakfast from the hotel restaurant only. But surprisingly during his entire stay, this guest ordered just 1 portion Chicken Biryani from our hotel. We wonder, where did he had his other meals if there is no budget eateries nearby!!! We provide Soap, Shampoo (Both with our hotel branding and not the ready made ones available in the market) and off course towels in the room. Our hotel is on the main road and that too on National Highway. So naturally taxis are widely available here. But as this is not a metropolitan city like Mumbai or Kolkata where number of taxis are way higher than this hill station, so probably guests expectation of getting a taxis within seconds was met!!! As the guests expectation of budget priced food was not met in our hotel, so he has written this imitated review.

4 / 52017, 18 May

Hotel is neat. Staff are friendly n much helpful.

Did you find this review helpful?Yes ()Viewed 991 times
The Hill CastleManager replied in 3 months

Thank you for your review Mr. Bhaskar. We assure to improve the stay experience of our guests even more with time.

Verified Guest 1 / 52017, 10 Apr
Did you find this review helpful?Yes ()Viewed 998 times
Verified Guest 4 / 52017, 3 Apr

The hotel staff was very helpful and polite. One can peek through the window for a scenic beauty of mountains and valleys.

Did you find this review helpful?Yes ()Viewed 993 times
The Hill CastleManager replied in 4 months

Thank you for your review Mr. Kumar. We are pleased to know that you have liked your stay with us. We chose to have our hotel in a location little away from the busy city to give you the experience to stay in greens with the nature, which is not available in our regular city life. The 360 degree panoramic mountain view from our hotel is our USP and highly appreciated by our valued guests like you. We assure to improve the stay experience of our guests even more with time.

Verified Guest 1 / 52017, 1 Apr

very bad hotel far long distance from city area at lonely place no taxis available regularly no proper cleaning cockroaches are in room very dirty bed sheets n pillows

Did you find this review helpful?Yes ()Viewed 973 times
The Hill CastleManager replied in an hour

We clearly mention on your website about the distance of the hotel from city center. Every guest book the hotel after knowing that. This guest had asked to clean the room at arround 9 pm and immediately it was done. Guest was served on time for all of his demand.

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