The Silk Route Ladakh

To begin with, the hotel is located at a distance of 2-3 Kms from the airport which is quite convenient. The taxi drivers at the airport charge 300 rs to drop at the hotel and considering this, it is cheaper to get a taxi outside the airport than asking hotel for a pickup which might prove costly. The hotel is beautiful and has tastefully designed rooms with most of the modern amenities including toiletries and slippers. Dryer option is available after calling room service. The check-in time of the hotel is 11 a.m. and the check-out time is 7 a.m.. I am not sure why do they need 4 hours for preparing a room and 7 a.m. checkout is quite ridiculous in such a cold place. On the first day they gave two water bottles of 1 ltr each however from the second day, started to give 500 m.l. water bottles stating 1 ltr bottle is not available. The waiters were dumb enough not to give any answer. The hotel does not have an in-room menu and u need to check with the kitchen every time what is available for lunch dinner or breakfast. Kitchen only tells you the menu and do not have any idea about the cost and they will tell you to check with reception. There is an option available for Buffet breakfast and dinner as well however the options are quite limited and lacks variety. The kitchen has been outsourced to a catering vendor who is quite accomodating and prepares dishes on request as well. The room service guys are very slow and have no idea what room service is all about. Most of the time, the kitchen staff blames the room service guys for the slow service and cold food and room service blames kitchen. So it is advisable to have food in the market whenever possible. Overall the food quality was o.k. in the hotel however the quantity was definitely meager. The hotel and its surroundings are usually clean. There is an option for a bonfire which can be availed at Rs 1300/- approx. The hot water is available, however you need to keep the tap open for 15-20 mins. before hot water starts to come. Also the pressure is low in the morning and it is not possible to use the shower. The hotel has apple trees and flowers planted in the lawn and it is quite beautiful. Its distance from the main market is approx 2-3 kms and taxi takes anywhere between 200 and 250 to drop at the main market which makes it less desirable. There are a lot of good budget options available in the main market as well however if you have your own conveyance, this hotel is a pretty good stay.

UNCLEAN HOTEL, BAD SERVICE, PATHETIC FOOD, UNTRAINED STAFF.CHECK-IN / CHECK OUT: We arrived two hours after the usual check-in time (surprisingly which is 8 A.M.) and despite of that we had to wait for almost 2 hours to get a room. CLEANLINESS: This hotel does not even deserve to be rated as this was the most unclean hotel we ever visited. The room corridors had a foul smell and were trashed with cigarette butts and ash. Even the tables kept at the common terrace were waiting for cleaning since last 3-4 days. Once you check-in your room, there will be no housekeeping visits to clean your room. FOOD: PATHETIC. INEDIBLE. we paid extra for breakfast inclusion and the breakfast timings were from 8 A.M. to 10 A.M. Despite of being on time, the buffet was empty and one had to wait for almost half an hour to get the breakfast. The food was too oily and was simply inedible. One could fall sick if this food was consumed. The tea was cold. buffet was empty. parathas were oily. Very limited breakfast options. SERVICE: This is one aspect where this hotel has failed miserably. The service was pathetic in terms of check-in, room service, dining service, housekeeping, etc. Despite of several complaints from us, the concerns were totally ignored and never addressed. COST: Highly overpriced. This place does not deserve more than 1500/- per night.In conclusion, this hotel is a rip–off and if you want to enjoy Ladakh, please do not book this pathetic hotel.

A great hotel which offers home like environment..the major USP of the hotel is the kitchen..homely and fresh food served for breakfast and dinner and the Uncle who looks after the kitchen is friendly and pays personal attention to all guests..will even prepare a dish specially for you on request..overall a great experience at Silk Route

More then 5 star, its a very good property to live in leh, very nearby to airport , tasty food, helpful staff, i liked the way they have welcomed. 100% clean rooms and washrooms, mount view. I can't find any good hotel within this budget... kudos guys!!