The Silver chimes suites

We stayed for 4 nights, 5 days in a double room with breakfast included. The fixtures and room furnishings were adequate. The hotel is located in a nice street, with a lot of eateries in the vicinity (within 500m). The adjoining independent villa is undergoing construction, hence there is a lot of dust thrown onto your vehicle (while utilizing street parking in front of hotel). , the hotel does not have its own restaurant but they will order and deliver food veg/nonveg) to your room. Breakfast – when provided as a part of your room rate is a “limited plate” type of deal and not an expansive “all you can eat” breakfast buffet. Room has AC, good ambience, good furniture, quality TV, furnishings,  and fixtures. It is a newly enlisted property. Where this hotel lacks is in trained hotel staff, cleanliness, professionalism and an understanding of “hospitality”.  We had to struggle to get the hotel staff to clean the room, change the sheets, provide clean towels, clean the bathroom sanitary-ware, provide drinking water, keep adequate “accounting records for meals ordered and served”, confirm room extensions etc. etc.  At one time we were served a breakfast dish with “human hair” as a part of the prepared dish. When we checked in we found stains on the comforters, which was not a good feeling. When we asked for cleaning, we were often given a reason that many of their housekeeping staff had “called in sick” and hence they were short staffed. At checkout time, against my food ordering, I asked for bills to substantiate the figure that was being demanded. No bills were available and the front desk person made an excuse that the “system was down” and hence no bill can be provided. I had to literally force him to account manually for my food bill and the final manually calculated bill turned out to be a lot lower than his initial demanded figure (never substantiated with bills). Staff appeared unkempt, untidy and untrained – often seen eating during “duty time” at the downstairs breakfast area. The price point is competitive and is value for money. There is however a lot of room for improvement in the Customer experience.

We stayed for 4 nights, 5 days in a double room with breakfast included. The fixtures and room furnishings were adequate. The hotel is located in a nice street, with a lot of eateries in the vicinity (within 500m). The adjoining independent villa is undergoing construction, hence there is a lot of dust thrown onto your vehicle (while utilizing street parking in front of hotel) , the hotel does not have its own restaurant but they will order and deliver food veg/nonveg) to your room. Breakfast – when provided as a part of your room rate is a “limited plate” type of deal and not an expansive “all you can eat” breakfast buffet. Room has AC, good ambience, good furniture, quality TV, furnishings, and fixtures. It is a newly enlisted property. Where this hotel lacks is in trained hotel staff, cleanliness, professionalism and an understanding of “hospitality”. We had to struggle to get the hotel staff to clean the room, change the sheets, provide clean towels, clean the bathroom sanitary-ware, provide drinking water, keep adequate “accounting records for meals ordered and served”, confirm room extensions etc. etc. At one time we were served a breakfast dish with “human hair” as a part of the prepared dish. When we checked in we found stains on the comforters, which was not a good feeling. When we asked for cleaning, we were often given a reason that many of their housekeeping staff had “called in sick” and hence they were short staffed. At checkout time, against my food ordering, I asked for bills to substantiate the figure that was being demanded. No bills were available and the front desk person made an excuse that the “system was down” and hence no bill can be provided. I had to literally force him to account manually for my food bill and the final manually calculated bill turned out to be a lot lower than his initial demanded figure (never substantiated with bills). Staff appeared unkempt, untidy and untrained – often seen eating during “duty time” at the downstairs breakfast area. The price point is competitive and is value for money. There is however a lot of room for improvement in the Customer experience.

Overall rating zero, I have vacated one day before because they never clean my room and bathroom. They offer breakfast and it's not Hygenic and it not on time and their kitchen look like a dirty street food corner .

My overall Experince was good. Centrally located in Yelhanka for better access to main road. It's a startup and young team is taking lot of efforts to establish it.