Hotel

Viceroy Beach & Spa Resort

mandarmoni, beach road. Mandarmani India 721461
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2017, 18 Aug
atViceroy Beach & Spa Resort
74%Guest recommend this hotel
Sankha BasuNot a single parameter was worthy enough for recommending this hotel. Pathetic service. Foods are over priced compared to the taste . On asking for an..Read All Reviews
₹ 2000
Rooms:
Room listing unavailable
Sub Total1 room for 1 nightExcludes Taxes
Lowest Price Guarantee
12:00Check In
10:00Check Out
66Rooms
  • AC/Heater
  • 24 hour security
  • Reception
  • Parking (Complimentary)
  • Dining Hall

Location

3.8 / 571 Reviews
74%Guests
Recommend
3.7Service Quality
3.6Amenities
3.6Food & Drinks
3.6Location
3.6Cleanliness
3.6Value For Money
Verified Guest 1 / 52017, 16 Aug

Not a single parameter was worthy enough for recommending this hotel. Pathetic service. Foods are over priced compared to the taste . On asking for an egg poach at breakfast we were told by the staff

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Viceroy Beach Spa ResortManager replied in a day

Dear Mr. Sankha I can sense the pulse of immediate displeasure and sincerely understand that the root cause of your dissatisfaction arised only when you were stopped from entering into the restaurant for inappropriate dressing. Further your frustration was triggered at the time of check out when our FO Executive requested you to pay the taxes for the bookings made through goibibo. It's a recent practice after the implementation of GST introduced by goibibo that taxes are to be paid at the hotel. You created an unnecessary awkward scene at the lobby in front of other guests. The young and energetic team of Viceroy Mandarmani works very hard and strive to live up to our guests expectations. Every critic from you will enable us to overcome the same in the future but please don't post false comments. You have alleged that we allotted you a room on the 5th floor but to the best of my knowledge we just have 3 floors. Anyways I on behalf of my entire team would like to sincerely apologize for any inconvenience caused to you. Kindest regards Rebeka Basu

Verified Guest 3 / 52017, 9 Aug

Overrated property, quality of Mattress is very poor not comfortable to sleep. A/C doesn't work due to shortage of electricity 2Wice in a day ie 0700 to 0900hrs and 1600 to 1900hrs( very critical time

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Verified Guest 5 / 52017, 6 Aug

check out time 10 AM is very stretch. it should be 11am. Swimming time start at 9 am. it should start at 7am

Did you find this review helpful?Yes ()Viewed 79 times
Verified Guest 1 / 52017, 1 Aug
Did you find this review helpful?Yes ()Viewed 974 times
Verified Guest 5 / 52017, 31 Jul

hotel staff is very very helping. I recommend this hotel to all travelling to Mandarmoni. my car broke down in 35 km far from hotel and hotel came to rescue in no time by sending a car immediately. my

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Viceroy Beach Spa ResortManager replied in an hour

Dear Mr. Neeraj, We are honoured to receive your kind compliments for Viceroy Mandarmani. We are thankful to you and your family for being our guests and for giving us the privilege to be of service to you. We sincerely hope you had a trouble free drive back home. All our patrons are very precious to us and our efforts are inexhaustible when it comes to our guests in need of assistance. I am glad my team was able to extend their timely services in the hour of crisis. We hope that the vibrant sounds and sight of Viceroy Mandarmani bring you and your family back soon and look forward to welcoming you again. With kindest regards Shashi Rao

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