For your travel that might have been impacted by COVID-19, we have set up this ready reckoner for you to keep a track of airline and hotel policies on cancellations and refunds. You can also find information on your hotel and holiday package bookings and other relevant travel tips here.

PLEASE NOTE:We are closely working with our airline and hotel partners for lenient customer policies on date change, cancellations and waivers. We will continue to seamlessly pass on the waiver benefits to our customers, wherever applicable, and keep updating it here, as and when we receive them.

I already have my flights booked. How do I change or cancel my bookings?

We are working closely with our partners to extend complete support and comfort to our travellers for all domestic and international bookings.

We are working in tandem with our airline partners to offer an option to change their travel dates with no-fee charge.

In light of the recent COVID-19 outbreak, certain airlines have confirmed their policy for date change without penalty (only the fare difference will apply). These policies might be applicable for travel on specified routes and within specified periods.

Please locate the airline you are booked on in the section below, and check if your booking is eligible for a date change without penalty. “

Important: Dear customer, the airlines may change their rules without notice and at their discretion. Though we are updating the same here, given the ever-evolving situation, we request you to please check the policies with the airline too, before making any changes to your travel plans.

• Dom Flights
• Int'l Flights

I already have my hotels booked. How do I change or cancel my bookings? What are my options for refund?

We are giving full-refund if your booking falls in the free cancellation time period. To check if your booking falls in the free cancellation time period, please click here and claim your refund. In case your booking has crossed the free cancellation window, please contact our customer service team on: 0124-6280407, 0124-4404207 or 022-62455107. If your hotel check-in is not within the next 7 days, we request you to please hold off calling customer service, so we can help those travelling immediately. That said, we want to assure you that all waiver benefits offered by our hotel suppliers are being seamlessly rolled-out to our customers.

How do I get support for any travel related query?

Since we are experiencing unusually high call volumes at our contact centres, you may not have been able to connect with us. However, we assure you that we are working 24*7 to resolve all your travel concerns and queries. For quick resolution, we urge you to use the self-serve option here to see the updated status of your upcoming travel bookings. The link will be automatically updated as per any changes in airline or hotel policies.

What is coronavirus (COVID-19) and how does it spread?

The Coronavirus outbreak has impacted the travel sector at a global level, with many flights being cancelled and re-routed. Some countries have also changed their visa policies as a precautionary measure. We completely understand that the continuous influx of information and advisories can get overwhelming for travellers, which is why we have set up this ready reckoner to help you make an informed decision regarding your upcoming travel. We are constantly in touch with our airline partners and suppliers to keep things smooth for you and are updating this page with airline policies on refunds, cancellations and amendments for domestic as well as international flights. You can also find information on your hotel and holiday package bookings and other relevant travel tips here. We would like to assure you that we are here to assist you always!

The new coronavirus is known to spread from person to person through saliva droplets expelled while coughing or sneezing. The virus does not remain suspended in air for too long, but can settle on objects such as furniture, appliances and clothing. Symptoms of the disease usually show up after 14 days of contracting the infection. The diagnosis of COVID-19 can only be confirmed via a laboratory test.

How many countries are affected by coronavirus?

COVID-19 was declared a pandemic by WHO on 11 March, 2020. As of 13th March, 2020, over a 100 countries worldwide are affected by the outbreak, with some regions being more severely impacted than others. An updated list by WHO can be found here.

Is it safe to travel within India?

The government authorities have proactively put appropriate checks and guidelines in place, especially at airports and points of entry to prevent further spread of the disease. Several advisories have been issued for the welfare of citizens, and healthcare facilities have been stepped up to contain the spread of infection. If you are planning to travel over the next few days or weeks, please go through the detailed safety guidelines by WHO here, and take all suggested measures to safeguard yourself against infection. Precaution will help, panic won’t

What are the general tips I should follow while travelling?

While COVID-19 is contagious, you can protect yourself and your loved ones from infection while travelling by following this basic tips:

• Maintain good respiratory hygiene and avoid touching your mouth, nose and eyes.
• Wash your hands frequently with soap, or use an alcohol-based hand-sanitizer.
• Keep a distance of at least 3 feet from anyone who shows signs of cold, cough or fever.
• If you feel unwell, stay indoors and avoid travelling.
• Always cover your mouth with a cloth or the insides of your elbows while coughing or sneezing.
• If you develop respiratory symptoms, seek medical help immediately without delay.
• Avoid consuming raw or undercooked meat and eggs.

For more details and updates, please refer to the official WHO guidelines.