Full refund of the booking amount in Goibibo wallet by producing a genuine and valid RT-PCR report confirming Customer is infected with Covid-19
REFUND AND CLAIM PROCEDURE:
Customer has to visit MyTrips section on GoIbibo and raise a request for refund with us and select the “I Tested COVID+” option. Post that, customer needs to upload a genuine RT-PCR report with QR code
Goibibo will be validating the RT-PCR with the lab and refund will be processed only for genuine RT PCR Reports
Once validated, the customer will get full refund in their GOIBIBO wallet, within 72 hours
APPLICABLE TERMS & CONDITIONS
The offer is only valid for Domestic Flight Bookings made on Goibibo’s app/website/mweb
Validity: All bookings made on/after July 14, 2021 with travel on/before August 31, 2021 are eligible for this offer
Eligibility: Only those passenger/s who are diagnosed Covid-19 positive will be eligible for full refund
RT- PCR test should have been undertaken by the customer after the date of booking and before the travel date
RT-PCR test should be done within 7 days of departure from an ICMR approved laboratory.
Refund request has to be raised with GoIbibo at least 6 hours before departure
The refund will be completely on GI’s discretion and processed post validation and verification of the RT-PCR report provided by the Customer.
In case of cancellation of the booking for any reason other than Covid-19 positive diagnosis of the Customer, applicable cancellation penalty as charged by the Service Provider will be attracted.
GOIBIBO reserves the right, at any time, without prior notice and liability and without assigning any reason whatsoever, to add/alter/modify/change/withdraw or vary all of these terms and conditions or to replace, wholly or in part, this offer/ contest by another offer, whether similar to this offer/ contest or not, or to extend or withdraw it altogether.
There may be instances, where GOIBIBO refuses to extend offer benefit to customers by assigning or not assigning any specific reason for such refusal.
GOIBIBO shall not be liable for any loss or damage arising due to any force majeure event or any event beyond reasonable control of GOIBIBO.
GOIBIBO shall not be liable to for any indirect, punitive, special, incidental or consequential damages arising out of or in connection with the Offer. Notwithstanding anything contrary contained hereunder, in no event the aggregate liability of GOIBIBO under this offer shall exceed the total booking amount.
GOIBIBO in no manner will be liable to provide an alternate booking at a later stage.
GOIBIBO is the sole authority for interpretation of these terms.
In the event of any misuse or abuse of the Offer by the customer, GOIBIBO reserves the right to deny the Offer or cancel the booking.
All disputes arising out of or in connection to this Offer are subject to exclusive jurisdiction of the courts in New Delhi only
All bookings made on GOIBIBO’s platform are governed by the terms and conditions of the User Agreement, the Privacy Policy and Terms of Service. The User Agreement and Privacy Policy are available on the GOIBIBO website https://www.Goibibo.com. Customers, who are Travel Agents by occupation, are barred from making bookings for their customer’s and GOIBIBO reserves the right to deny the offer against such bookings or to cancel such bookings.