Domestic flights open from 25th May. Follow these guidelines for safe travel. Check Guidelines

We are collaborating innovatively with our hotel, cabs, airlines and other partners to ensure the highest safety and hygiene standards for you. Have #OneLessFikar while travelling with us. goSafe with 3S of Safety checklist.

Frequent cleaning and disinfection of your surroundings and high-frequency touchpoints.
High-levels of staff preparedness regarding hygiene and social distancing rules.
Innovative tools and measures to minimize contact and risk of transmission.

GOOD NEWS: Domestic Flights Ready to Take Off From 25th May

As you gear up for air travel, airlines and airports have stepped up to increase their sanitization standards and staff training, to facilitate a safe and stress-free transit for you. To make their endeavour successful, we request you to play your part in making travel safer for everyone!

Follow These Compulsory Guidelines for Domestic Travel

We sincerely urge you to follow these mandatory travel guidelines listed out by the Ministry of Civil Aviation, for a safe and hassle-free flying experience!

All travellers above 14 years of age must have the Aarogya Setu app activated on their mobiles before arriving at the airport.
Travellers will be required to certify the status of their health through the Aarogya Setu app or a self-declaration form, and go through temperature screening.
Only passengers who have completed web check-in will be allowed to enter the airport.
Travellers should report to the airport at least 2 hours prior to the departure time. Boarding gates will close 20 minutes before departure.
Only passengers who have flights departing in the next 4 hours will be allowed to enter the terminal building.
Passengers are required to wear face masks at the airport and in the flight.
Only 1 check-in baggage up to 20 kgs and 1 cabin baggage will be allowed per passenger.
Travellers will be required to print and paste a pre-filled baggage tag (included in booking) and affix it on the bags. Alternatively, they should mention the PNR number and name on paper and affix it on the bags.
Elderly, pregnant and ailing individuals are advised to avoid air travel. Additionally, individuals who have been tested COVID-19 positive or are staying in a containment zone should not travel.
No meal service, newspapers or magazines will be available on-board.
Travellers will be required to sign self-declaration forms. In case of a PNR having more than one passenger, the declaration would be deemed to be covering all the passengers mentioned in the PNR.

Airports Airlines

Stringent guidelines have been put in place by various airport authorities to ensure optimum safety for all travellers at all times. You are requested to cooperate with the authorities and play your part in enhancing safety for yourself and others.

Sanitised Environment

Hand sanitizers made available at multiple locations within the airport.
Usage-based sanitisation/disinfection of all passenger touch points conducted.
Sanitisation of baggage before entry into the terminal and upon arrival.
Mats/carpet soaked with bleach (Sodium Hypochlorite solution) placed at the entrance for disinfecting shoes.
Clear, transparent glass shields installed as a barrier between the passengers and airport staff at high-traffic touch points such as entry gates, check-in counters, security checkpoints etc.

Note for Delhi Airport

All commercial passenger flights expected to initially operate only from Terminal 3.
Allocation of entry gates and check-in counters by airlines to distribute passenger load, as given below:

Trained Staff

All airport staff provided with hand sanitizers and Personal Protective Equipment (PPE).
For unaccompanied minors and passengers with special needs such as wheelchairs, the handling staff to be in full protection gear with pre-sanitised wheelchairs.

Safe Practices

Adequate disembarkation points for vehicles provided to avoid crowding.
Use of trolleys minimized/discouraged at the airport.
Social distancing markings at a minimum distance of 1 meter and separated seating in the forecourt areas ensured. Select chairs marked ‘Not for Use’ to ensure adequate distancing.
Separate areas earmarked for isolation and COVID-19 testing of suspected passengers.
Separate entry gates designated for each airline to avoid overcrowding.
Proper disposal of all biohazard materials ensured through special bins earmarked for used masks, tissues, gloves etc.
No newspapers, magazines or non-essential loose items provided in the terminal building or lounges.

All domestic carriers are taking stringent precautions to ensure a safe flight for you. You are requested to cooperate with the authorities to enhance safety for yourself as well as your fellow-travellers.

Sanitised Environment

Sanitisation of all aircrafts after every flight and at the end of the day, as per the Directorate General of Civil Aviation (DGCA) protocol.
Use of HEPA filters to filter out particles and airborne contaminants such as viruses and bacteria.
No printed receipts at baggage drop counters. Passengers to receive electronic receipts via SMS.
Only digital payment accepted at ticketing and baggage counters.
Passengers provided with protection kits (3-layered surgical masks, face shield and sanitizer) near the boarding gates, for use throughout the journey.
Temperature screening of passengers at boarding. Symptomatic passengers not to be permitted to board the aircraft.
Airplane lavatories to be cleaned/sanitised after every hour during the flight.
The buses used for boarding to be sanitised continuously.

Trained Staff

All staff to follow proper hygiene standards, and wear protective gear (masks and gloves) at all times.
All staff including the ground staff and crew to undergo regular health checks, and training on various protective/preventive measures.
ln case of COVID-19 related medical emergency on board, aircraft disinfection to be carried with special attention to the affected seats.

Safe Practices

Boarding to commence 60 minutes before departure to allow time for safety processes.
Staggered sequential boarding in batches of 10 will be done to the extent possible.
Use of lavatory and non-essential movement in the aisle to be minimised.
No queuing allowed at the lavatory. Only one companion allowed for children and the elderly.
No meal services or onboard sale of food items to minimize physical contact. Water bottle to be made available in the galley area or on the seats.
Passengers not permitted to consume any eatables inside the aircraft during the flight (except on health grounds).
No newspapers/magazines made available in the aircraft.
Passengers required to complete web check-in prior to arriving at the airport. Airline to provide passengers with a facility to tele check-in.
Self-declaration by passengers during web/ tele check-in required for issuance of boarding pass.

We have collaborated with our hotel partners to ensure that your rooms and surroundings are sanitized as per WHO Advisory, and that you are welcomed by staff that is trained to prioritize your safety.

Daily Disinfection of Rooms Rooms to be disinfected with WHO-recommended phenolic disinfectants every day.

Fresh Room Linen Room linen to be changed once in two days, or on request.

Soap Dispensers in Rooms All washrooms to be equipped with liquid soap dispenser(s) or packed soap bars.

Sanitization of Common Areas Sanitization of common areas including reception, elevators and lounge to be done every 6 hours with phenolic disinfectant.

Mandatory Masks & Gloves House-keeping and service staff to wear masks (3-ply) and gloves (single-use) at all times, and restaurant staff to wear a mask (3-ply) and hair net at all times.

Mandatory Staff Training Staff training to be done at least twice a week on social distancing, hand hygiene and respiratory etiquette.

Mandatory Temperature Checks Temperature check for staff twice a day and mandatory leave for any employee having temperature above 99.1 F.

Protective Equipment for Guests Face masks and gloves to be made available on request for the guests.

Screening of Guests Temperature check of all guests at the entry point. Any guest with a temperature above 99.1℉ will be refused admission and may be politely redirected to the closest medical facility.

Social Distancing Norms Staff stationed at entrance, reception area, lobby and elevators etc. to ensure social distancing at all times.

Safe Kitchen Practices WHO or Govt approved sanitizing agents used to disinfect and clean vegetables, meat and all other material. All kitchen supplies to be fully sanitized before entering the stores and refrigerators.

Guest Travel History Record Record keeping of recent travel history of all guests as per government guidelines to aid contact tracing

Inaccessible Common Areas Common guest areas like swimming pool and gym to be inaccessible as per Govt. guidelines.

T&C Apply

We have introduced stringent checks and measures to make public transport as safe as possible for you.

Disinfection of Buses Ensured deep cleaning of buses using WHO recommended disinfectants after every trip.

Availability of Hand Sanitizers All buses to be equipped with hand sanitizers for staff and passengers.

Mandatory Masks Drivers and helping staff to mandatorily wear masks at all times.

Mandatory Temperature Checks Temperature screening mandatory for all drivers and helping staff before every trip.

Active Social Distancing Pre-blocking of 50% seats to ensure active social distancing as per Govt. guidelines.

Mandatory Passenger Masks All passengers to mandatorily wear masks at all times. Any passenger without a mask will be denied entry to the bus.

Pillow and Linen Unavailable Pillows, bedsheets & blankets to be unavailable as a precautionary measure. Passengers to carry their personal linen, if required.

Passenger Contact Tracing Contact tracing to be ensured for passengers through Aarogya Setu app.

We have closely worked with our cab partners to facilitate the highest standards of hygiene and safety on all your trips.

Frequent Disinfection Cab interiors and high-frequency touch points are disinfected after every trip using govt. recommended sanitisation procedures.

Hygiene Kits Cabs are equipped with hand sanitisers and tissues.

Safety Resources A safety guideline leaflet is pasted on the back seat of the cab for passengers.

Drivers Marked ‘Safe’ All partner drivers are required to download the ‘Aarogya Setu’ app and display their status before commencement of each trip.

Personal Protective Equipment All partner drivers are required to wear masks and gloves at all times while interacting with customers.

Sanitisation Kits All partner drivers are equipped with specialised sanitisation kits and hygiene training to disinfect the cabs.

Proper Briefing All partner drivers are trained on social distancing, hand hygiene and respiratory etiquette.

Compliance with Rules All partner drivers will adhere to government-issued guidelines as per select permitted zones.

Hygiene Records Partner cabs will provide records of the last deep cleaning of the cab to the customer.

Seat Distancing Partner cabs would strictly follow government norms regarding seating plan and number of riders.

Passenger Masks Passengers are advised to wear masks during the trip.

Contact Tracing Passengers can access contact tracing of drivers through the Aarogya Setu App.

Limited Stops Rest stops and breaks of any kind are not allowed in red zones and high-risk areas.

Indian Railways has taken multiple steps to facilitate safe transit of passengers.

Entry-Restrictions at Station Only passengers with CONFIRMED e-ticket to enter the railway station.

Thermal Screening Passengers to reach railway station at least 90 minutes in advance to facilitate thermal screening. Only asymptomatic passengers to be allowed to board the train. Full refund will be given to symptomatic passengers.

Online Ticketing Only All ticket booking counters will remain closed, including platform ticket counters to minimize contact.

No Unreserved Coaches There will be no unreserved coach in the train, and no provision for tatkal/premium tatkal accommodation. contact.

Mandatory Masks for Staff All railway support and security staff to wear masks.

Enforcement of Social Distancing Railway staff to ensure standard social distancing guidelines at stations, and while boarding/de-boarding in trains.

Mandatory Masks for Passengers All passengers should mandatorily wear face covers/masks at all times.

Destination-Specific Guidelines Passengers will have to adhere to health protocols as prescribed by the destination state/UT.

No Meals On-board No meals/catering will be provided on the trains. Only ‘dry ready-to-eat’ meals and packaged drinking water will be made available for purchase. Platform shops and stalls will remain open.

No Linen On-board No linen, blankets and curtains shall be provided inside the train. Passengers are encouraged to carry their own.

Make travel safer at every step and Go Befikar