SCOPE OF SERVICES AND PROCEDURE:

At the outset, the Customer agrees that they understand that the approval/rejection of visa, is at the sole discretion of the Embassy/High Commission before which the visa application is submitted. goibibo has no role in either assessing or processing the visa application. The scope of services offered by goibibo w.r.t visa services is detailed hereinbelow.

• goibibo will provide the Customer with the information necessary for the visa application process (as provided by the respective Embassy/High Commission) along with the average time taken for the processing of a visa application, to enable a customer to apply for the visa in a timely manner.
• All requirements for making a visa application (including, but not limited to, documentation, fees and time frames) are calculated based on general criteria and can vary due to a lot of factors including but not limited to the information provided by Customer (including, but not limited to, current or previous nationality, residence, gender, age, profession, recent travel and religion).
• Each country has varying requirements for passports and VISAs. For eg. Certain nations require a minimum number of blank pages in succession or period of validity. These requirements are established by sovereign nations and are subject to change without notice. While goibibo always try and ensure, its Customers are given, correct and updated information, there may be instances where the requisite is not made available to goibibo, as a result of which goibibo may not be able to provide the same to its customers. In such cases, goibibo will not be held responsible for any inaccuracy in such information.
• The services offered by goibibo should not be considered or construed as visa advisory services in any way. goibibo shall only provide a check list of documents to its customers as is prescribed by the concerned nation/country for the purposes of applying for visa. goibibo may only cross-check the documents as per the check list without going through the contents of each document. goibibo will also not advise on the merit of the documents and the likelihood of approval or rejection of the visa being applied for.
• goibibo may also appoint third party vendors for the visa application process for different countries. Such third party vendors will be responsible for applying for the visa of customers for the respective countries they have been appointed for.

The customer undertakes to provide the documents required for the processing of the visa, promptly to goibibo. The customer further undertakes that the documents submitted are genuine and further the information provided by the customer is true and correct. goibibo shall bear no responsibility to verify the genuineness of the documents or the information provided. Customers are also required to provide to goibibo all necessary and correct information, to allow goibibo to submit application for visa processing, such information may include, but is not limited to, the Customers name, address, holiday destination, and any other information which goibibo considers necessary for the purpose of processing the Customer’s visa application. Once Necessary Information is supplied by a Customer to goibibo, he/she agrees for goibibo to file necessary VISA application along with Visa Fees/Embassy charges on its behalf to concerned consulate/embassy.

Customer also understands that once visa application is filed by goibibo on their behalf, the concerned consulate/embassy/high commission, may call the Customer for a face to face, interview, at its sole discretion. goibibo shall have no role to play in this process and shall promptly inform the Customer about the date, time and requirements (if any) as communicated by the concerned Embassy/High Commission.

OK TO BOARD: An ”ok to board” may be required for customers travelling to Dubai. Customer understands that it is the complete discretion of the concerned Airline/ department to grant or reject ’ok to board”.

Customers are required to provide valid communication details (mobile number/ email id) at the time of applying for the Visa / OK TO BOARD services, as these will be the only point of contact for timely update on the status of Customer Visa / OK TO BOARD application by goibibo.

SERVICE FEE

The Customer agrees to pay goibibo a service fee towards the cost of providing the services of submitting the application on the Customer’s behalf to concerned embassy. The Service Fee will be paid in addition to the Visa fees, Embassy charges and other similar fees by whatever name called or as prescribed by the respective Nation.

Customer is liable to pay the Service Fee at the time confirmation is given by him/her to avail servicesof goibibo. Embassy fees/taxes/other charges which are not there under the control of goibibo are subject to changes made by Embassies/Government Authorities without prior notice to goibibo, and goibibo cannot be held liable for this.

In addition to the aforesaid any charges for logistics, i.e. pick up of documents, collection of passport etc. or any courier charges shall be in addition to the fees mentioned above.

CANCELLATION FEES/CHARGES:

Customer agrees that once a Booking ID for a visa application is generated, the Service Fee of goibibo shall be non-refundable. However, the visa fee maybe refundable only till such time the application is filed. Once the application has been submitted to the concerned embassy/high commission, visa fee will be non-refundable. The aforesaid is as per the guidelines of the embassy/high commission and goibibo has no control or authority over it.

goibibo reserves the right to charge additional cancellation charges in appropriate cases.

LIMITATION OF LIABILITY:

goibibo solely acts as a facilitator for Visa processing and is not responsible for grant or rejection of Customers Visa in any manner whatsoever. Issuance of VISA is a sole decision of concerned Embassy and goibibo cannot be held liable for the same. goibibo undertakes to provide best of its VISA Services. However, goibibo shall not be held liable for the acts and omissions of any consulate/embassy/authorities in delaying or not issuing the VISA for any reason whatsoever. goibibo also cannot be held liable for any incidental cost/expenses in connection thereto incurred by the Customer.

Once goibibo returns passport and documents of a Customer to him/her, it is their responsibility to check that all requisite VISAs have been obtained and details mentioned therein are correct and matches to their travel itinerary. Customer shall also check his/her personal details mentioned on the VISA issued.

Customer shall also understand that, even when a VISA is issued, he/she may be denied entry as it is the local immigration authorities which have a final say on entry decision and in that case goibibo cannot be held liable. goibibo also recommends that Customer shall secure VISA prior to date of departure.

goibibo will not be liable in any respect or for any loss or delay caused by events including but not limited to acts of God, weather conditions, acts of public enemies, war, strikes, civil commotions, or acts or omissions of public authorities (including passport and embassy consular officials).

Customer also agrees that in case of rejection, if Customer wishes to reapply/appeal against rejection of the Visa, goibibo shall do the same strictly pursuant to the instructions of the Customer. The reapplying/appeal shall be a fresh transaction and the Customer will be liable to pay the applicable fee for such reapplying/appeal process alongwith service fee to goibibo. Unless otherwise applied by the Customer, goibibo will not initiate reapplication of any Visa application.

In certain cases, the third party vendor appointed by goibibo may refuse to submit the customer’s visa application basis the credentials of a customer, which may be decided on the basis of the documents submitted by the customer. This will be done only in cases where the vendor is of the opinion that there exists a substantial risk of the visa being rejected. In such cases, if certain additional documents are required, the same will be informed to the customer and the application would be submitted if the documents are found to be in order. However, if the application is not submitted by the vendor, the visa fee shall be refunded but the Service Fee of goibibo shall remain nonrefundable.

For visa applications where submission of passports is required, goibibo shall take all necessary steps to ensure that the passport is safely delivered to the customer. However, the Customer agrees and undertakes that goibibo shall in no way be held liable if the passport is lost in transit or misplaced by the logistics service provider.

COUNTRIES FOR WHICH THE SERVICES ARE BEING OFFERED

The countries for which the visa application services are being offered is mentioned in the visa section of the desktop site and the mobile app. The list of countries is subject to change at the discretion of goibibo.

MODIFICATION OF TERMS AND CONDITIONS:

goibibo reserves the right to change the terms, conditions, and notices under which the goibibo websites are offered, including but not limited to the charges. The Customer is responsible for regularly reviewing these T&Cs.

JURISDICTION:

goibibo hereby expressly disclaims any implied warranties imputed by the laws of any jurisdiction or country other than those where it is operating its offices. goibibo considers itself and intends to be subject to the jurisdiction only of the courts of NCR of Delhi, India.