Goibibo international flight booking policy
International Flight booking policy
- The total price displayed includes all applicable government taxes. Excludes all applicable airport airport taxes or other charges payable at the airport.
- You are required to pay the entire amount prior to the confirmation of your booking.
- There will be no refund provided by us for 'no-shows' or any partially unused ticket.
- Meals, frequent flyer miles and special service are on request basis only and are subject to airlines terms and conditions and confirmation.
- For any information regarding your Frequent Flyer miles or promotion/ tie-ups , please contact the airline directly.
- Kindly ensure that you have the relevant visa, transit visa (if applicable), immigration clearance and travel with a passport, with a validity of at least 6 months as on date of travel .
- To avail of infant fares, an infant must be under 24 months throughout the entire itinerary you are booking. This includes onward and return journeys. If the infant is 24 months or above on the return journey, you will be required to make a separate booking using a child fare.
- Infants must be accompanied by an adult at least 18 years of age.
- Goibibo is not responsible for any schedule change and/ or cancellation, clubbing of flights by any airline after issuance of ticket, but will inform you of the same if informed by the airlines. It is advisable to reconfirm your flight timings 24 hours prior to your flight departure.
- Goibibo reserves the right to charge transaction fees for availing the booking, cancellation, alterations, etc services provided on www.goibibo.com. Goibibo further reserves the right to revise any and all fees from time to time, without notice. You shall be liable to pay all applicable charges, fees, duties, levies and taxes for availing the aforementioned services.
- Check in:
- The passenger is required to check-in at least 3 hours prior departure for International flights, else will be considered as a no show.
- As per various airline, the standard check-in time begins 3 hours before departure.
- You need to carry appropriates travels permissions / documents (Valid Passport, Visa, Transit Visa, Immigration clearance etc.) done before departure. Goibibo shall not be responsible for any issues resulting from invalid or inappropriate travel documents.
- Amendments:
- Goibibo may assist you with amendments to most bookings. In some cases, though, you may need to contact the airline directly.
- Every booking made on Goibibo is subject to amendment charges levied by the airline, which may vary by flight and booking class.
- If you amend your booking, you will be charged the difference in fares, if any, applicable when the amendment is made. However if the new fare is lower than the original fare, difference in the amount will not be refunded. The rebooking charges as applicable will be collected.
- In addition to the airline's amendment charges, Goibibo charges an amendment handling fee of Rs 500 per passenger.
- These charges will be collected from you when we make the changes to your travel plans. We'll also collect the difference in fare, if any, applicable when the amendment is made.
- Depending on the airline's policy, some booked fares may not be amended.
- All amendments should be done at least 24 hrs(1 day) prior to departure date. Certain airlines do not allow any changes or cancellation within 24 hrs and treat the booking as a No Show.
- Cancellation Policy:
- Every booking made on Goibibo is subject to cancellation charges levied by the airline, which may vary by flight and booking class, in addition to INR 500, goibibo cancellation charges. The cancellation fee is charge per passenger.
- Some booked fares may be non-refundable per the specific airline's policy.
- Cancellation requests can be made online on our website or via email or telephonically through our customer support center. Goibibo shall not be liable to entertain any cancellation requests made through any other medium including but not limited to sms.
- If your cancellation request is made less than 48 hours prior to departure, you'll need to contact our customer support team.
- If you have done a 'Web/Tele Check-in' with the airline, you are requested to get in touch with the airline for cancellation. Goibibo will not be able to process your cancellation and will not take any responsibility for the same.
- All cancellations should be done at least 24 hrs(1 day) prior to departure date. Certain airlines do not allow any changes or cancellation within 24 hrs and treat the booking as a No Show.
- Refunds
- It is mandatory to contact Goibibo for all refunds, as the airline will not be able to refund your tickets booked at www.goibibo.com
- Processing times for cancellation and refund requests vary and shall be done within 7 to 15 days.
- Partial Payment Terms and Condition :
- • Incase of partial payment mode, the remaining amount should reflect in our account as on due date suggested to you while booking the tickets.
- • Partial Payment Bookings are confirmed and ticket details would be mailed to you once your payment is received and realized in full. In the event of non-receipt of the balance payment within stipulated time, the reservation will be auto-cancelled and the guarantee amount paid will be forfeited
- • Until the payment is realized in full, should there be an increase in airfare or taxes, the same will be intimated and charged to you.
- • Until the payment is realized in full, the booking is subject to cancellation by the airline or Goibibo.com without prior notice.
- • If the payment is not approved on given credit card number(s), you will be notified as soon as possible. In such a scenario you need to speak to the credit card company, or provide alternate credit card number, or change mode of payment as applicable.
- Note: Goibibo doesn't allow Ex-India Bookings and in any circumstances, if the same is booked on goibibo, the goibibo reserves the right to cancel the booking and refund the amount to consumer at any point in time without prior notification.