MakeMyTrip(India)Pvt. Ltd General Terms and Conditions

• The Offer is only applicable on Goibibo Mobile App (Android and/ or iOS) and online website.
• Goibibo shall not be responsible for any delay, improper services and products provided by Airtel, and for any injury, death, loss or damage caused by the act or default of the management or employees of Airtel who are Goibibo's independent contractors.
• Any products and services provided by Airtel, are subject to the terms and conditions provided by Airtel. Goibibo makes no representations or warranties concerning the quality, safety, or suitability of Airtel products or services. Any claims related to Airtel products and services must be directed to Airtel and Goibibo shall not undertake any liability arising out of deficiency of services and products by Airtel.
• Goibibo expressly disclaims any and all warranties, express or implied, including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose, and non-infringement of the products and services offered by Airtel. Goibibo makes available the services and products on an "as-is" basis and does not guarantee that the product or service will meet the Customers requirements or that the operation of the products will be uninterrupted or error-free.
• Goibibo reserves the right, at any time, without prior notice and liability and without assigning any reason whatsoever, to add/alter/modify/change/withdraw or vary all of these terms and conditions or to replace, wholly or in part, this product and service by another provider, whether similar to the product or service offered by Airtel, or to extend or withdraw the product and service offering from its platform altogether.
• Goibibo shall not be liable for any loss or damage arising due to force majeure event.
• Goibibo shall not be liable to for any indirect, punitive, special, incidental or consequential damages arising out of or in connection with the products/services offered by Airtel.
• Goibibo may suspend or terminate these terms and conditions/ Offer at any time for any reason at their discretion.
• All disputes arising out of or in connection to this Offer are subject to exclusive jurisdiction of the courts in Gurugram, Haryana only.
• All other terms and conditions as listed in the User Agreement and the Privacy Policy available on Goibibo platform will be applicable to this Offer. The User Agreement and Privacy Policy are available on the Goibibo website https://www.goibibo.com/info/user-agreement/

Airtel Terms and Conditions

International Roaming (IR) Service Activation

• International Roaming (IR) service for all customers is “disabled” by default. Any customer who buys an international roaming pack or an in-flight roaming pack would get his/her IR service enabled automatically.

• • POSTPAID

  • Postpaid customers may also enable the IR service without buying an international roaming pack, through Airtel Thank app or call center to use the services abroad. However, in this case, the usage will be charged as per Standard rates [http://bit.ly/standardcharges]. IR service (not to be confused with IR packs) once enabled will remain enabled until explicitly disabled through Airtel Thanks App or Call center.

  • PREPAID

  • Prepaid customers can enable or disable IR service by sending IRSTART or IRSTOP to 121. In case a prepaid customer makes usage without purchasing an International roaming pack, the usage will be charged from Main Balance as per Standard rates [Link - http://bit.ly/standardcharges]. In case of no main balance, the customer will not be able to make any usage and hence will not get Incoming calls and will not be able to make Outgoing calls/SMS etc. Only Incoming SMS will be allowed

International Roaming (IR) Packs - Customer Service, Activation, Validity and Quota

• Data, Voice and SMS Usage of International roaming packs can be tracked by users on Airtel Thanks App. Data usage will be available real-time but voice/SMS usage update can have a delay of up to 4 hours. So, customers are advised to take this delay into due consideration while viewing their voice and SMS usages on Airtel Thanks App.
• Customers present in India may call the customer service helpline 121 or +919910099100 (international toll- free number). If the customer wishes to contact customer service helpline while abroad , it is advisable to call or WhatsApp +919910099100 to avoid any unwanted charges.

• • POSTPAID

  • Customers can opt for IR pack up to 365 days prior to the actual date of travel. The pack validity starts only when the customer latches on to international network of any country covered by the pack and makes any chargeable usage like Outgoing SMS/incoming or outgoing/Incoming voice call/data consumption. The calculation of validity for postpaid IR packs shall be basis the time zone of the country visited and shall expire at 12 midnight local time of the country where first usage happened.
    
    For instance, if a postpaid customer lands in Singapore at 6 PM local time with 10-day pack activated, then his/her first day of the pack validity will end at 11:59 PM local time on same day. The second day of the pack validity would start at 12:00 AM the next day and last till 11:59 PM local time (and so on).
  • Once the Airtel customer returns to India, the benefits of the International roaming pack, if activated, shall cease the moment he/she returns. Once in India, he/she will revert to the bill plan (postpaid) that he/she was subscribed to before they left India (provided their validity still apply).
    However, if the customer returns to the IR pack-covered countries before the end of the pack's validity, then he/she would be able to continue enjoying the IR benefits until the end of pack's validity.
  • The international roaming pack shall remain active until the end of its validity. Once the validity ends, the pack will not get automatically renewed. Also, auto renewal is not applicable on postpaid packs purchased via Make My Trip.
  • If customer has subscribed to any international roaming and its validity has started, then he/she cannot deactivate the pack during its validity.
  • However, if the validity has not started, then postpaid customer can unsubscribe by reaching out to any of our call centers or through Thanks app.
  • During IR pack usage, if customer exhausts entirety of Incoming minutes or Outgoing minutes or SMS benefit quotas given by the pack, then any further usage would be charged as per Post-pack benefit rates applicable for that particular pack (refer Appendices - 1, 2). To avoid such accidental over-usage, which results in unwanted charges, customer is advised to keep track of usage of Incoming minutes and Outgoing minutes and SMS benefits on Airtel Thanks App.
  • During International Roaming pack usage, if a postpaid customer exhausts entirety of high speed data quota given by the pack, then speed will be throttled at 80 kbps. If customer wishes to use high speed data for the rest of the validity, he/she can purchase a data top-up.

  • PREPAID

  • Prepaid subscribers can book their Goibibo exclusive International Roaming pack via WhatsApp up to 365 days prior to the actual date of travel. The pack validity will start only when the customer latches on to international network of any country covered by the pack. In case the customer does not travel until the end of 365 days, then the pack automatically expires. The customer will not be entitled to any reimbursement of amounts used to purchase International Roaming pack(s) upon expiry.
  • For Prepaid customers, pack validity starts only when the customer latches on to international network of any country covered by the pack (within 365 days of purchase as stated above) and makes any chargeable usage like Outgoing SMS/incoming or outgoing call/data consumption. The calculation of validity for prepaid International Roaming packs shall be based on Indian Standard Time (IST) and shall expire at 11:59 PM midnight IST.
    
    For instance, if the customer lands in Singapore at 6 PM Indian Standard Time (IST) with 10-day pack activated, then his/her first day of the pack validity will end at 11:59 PM IST on same day. The second day of the pack validity would start at 12:00 AM IST the next day and last till 11:59 PM IST (and so on).
  • Once the Airtel customer returns to India, the benefits of the International roaming pack, if activated, shall cease the moment he/she returns. Once in India, he/she will revert to the recharge (prepaid) that he/she was subscribed to before they left India (provided their validity still apply).
  • However, if the customer returns to the International Roaming pack-covered countries before the end of the pack's validity, then he/she would be able to continue enjoying the IR benefits until the end of pack's validity.
  • The international roaming pack shall remain active until the end of its validity. Once the validity ends, the pack will not get automatically renewed by itself.
  • If customer has subscribed to any international roaming pack and its validity has started, then he/she cannot deactivate the pack during its validity.
  • During International Roaming pack usage, if customer exhausts entirety of Incoming minutes or Outgoing minutes or SMS benefit quotas given by the pack, then any further usage would be charged as per Post-pack benefit rates applicable for that particular pack (refer Appendices - 1, 2). To avoid such accidental over-usage which results in unwanted charges, customer is advised to keep track of usage of Incoming minutes and Outgoing minutes and SMS benefits on Airtel Thanks App.
  • During International Roaming pack usage, if a prepaid customer exhausts entirety of data quota given by the pack, then data usage would be blocked immediately to avoid any further accidental usage. If customer wishes to use data for the rest of the validity, he/she can purchase a data top-up as shown in Appendix - 2.

International Roaming Packs - Benefits Applicability and Tracking

• Usage in international roaming is shared with Airtel by international operators. In case there is a delay in sharing this information, the usage charges may display in the subsequent postpaid bills (up to 3 bills).
• For countries where Airtel roaming packs are not available, the data services have been barred to avoid any accidental usage by customers. However, the customer will be able to make calls and send SMS and he/she will be charged for the same as per standard rates. [Link - http://bit.ly/standardcharges]
• There can be a mismatch on the International Roaming usage reported on the Airtel Thanks app and the generated bill for the user later on, since bill is prepared as per actual usage reported by partner and it is not received real time, In case there is a difference of billing, customer is liable to pay based on billing details provided by partner operator
• International Roaming packs benefits are not applicable while calling local toll free numbers abroad. If a customer tries calling such local toll free number abroad, he/she will be charged according to standard rates applicable in that country. For customers with company connections who buy the international roaming pack on their same company number by paying in advance, toll-free services are blocked.
• If customers have not taken an International Roaming Pack and wish to prevent the use of Voice/Data/SMS service abroad, they can turn off data and should refrain from using Voice and SMS services. This is especially advised when their International Roaming services are active and an International Roaming pack is not taken
• The benefits of all International Roaming Offers purchased via Goibibo are not applicable for Aero Mobile/premium rate Numbers / Maritime / Satellite / Ship Cruise or Immarsat. Please note that additional charges over and above the pack charges would accumulate if usage is done in any of the above scenarios.
• For customers having Prepaid SIMs from Assam, North East and J&K circles, International roaming benefits and services will not work while abroad.
• SMS text length will be considered to be 160 characters
• All toll free numbers in India and in the country you are visiting will be charged as per standard charges or pack charges.
• If there is any change in our international roaming plans MRP/Benefits/Rates and if you have not travelled after taking an international roaming pack; then we have a right to discontinue the pack as it will not be available on our platform anymore. However, we will inform you in due course of time.
• Please note that, due to government restrictions in Myanmar on data services for international roamers, data services included in the international roaming pack will not be available in Myanmar.

• • POSTPAID

  • Customers can buy only one International roaming pack in India.
  • Postpaid customer can buy a new international roaming pack if he does not have any active international roaming pack.
  • Postpaid customers, will have an option to buy additional High speed data top-up only when they reach international destination by visiting Airtel Thanks App.
  • For Postpaid customers, roaming with 10 Days or 30 Days validity pack in any country has 100 min/day Incoming + outgoing (Local+India) benefits. These minutes will be reset at 11:59 PM midnight of the local time of the country where first usage happened
  • For postpaid customers, the validity of International Roaming Pack benefit works independent of the bill cycle of their postpaid bill plan back in India. In other words, the customers' bill cycle starts and end dates in India do not affect either the start or the end of the validity of their International roaming pack.
  • For Postpaid customers from UP East, Bihar, West Bengal and Orissa data-service are not available in Dominican Republic. If customers from these circles are planning to travel to Dominican Republic and take International Roaming pack, please be aware that any data benefits mentioned in the pack details are not applicable here.
  • Once a prepaid customer is in International Roaming with an active pack, and buys an additional pack - He/She will be able to enjoy accretive benefits of both packs. Data, Voice, SMS and Validity will be accretive in nature. Example if customer buys a 10 day 899 pack (1 GB data, 100 mins) and a 30 day 2998(5 GB data, 200 mins) pack then customer will be able to use - 6 GB data, 300 mins for the period of 40 days from date of activation of first pack.
  • Total absolute validity by addition of multiple packs cannot exceed 730 days at any point of time.
  • For Prepaid Customers Outgoing voice is not available in Timor, Serbia, Isle of Mann, Guinea Bissau, Guinea, El Salvador and Dominican Republic. If customers are planning to travel to these countries and take International Roaming pack, please be aware that Outgoing call benefits mentioned in the pack benefits are not applicable here.
  • Goibibo exclusive international roaming packs are not applicable on Airtel Corporate postpaid numbers.
  • Any user with upcoming or active Airtel international roaming pack will not be eligible for Goibibo exclusive international roaming pack

  • PREPAID

  • Once a prepaid customer is in International Roaming with an active pack, and buys an additional pack - He/She will be able to enjoy accretive benefits of both packs. Data, Voice, SMS and Validity will be accretive in nature. Example if customer buys a 10 day 899 pack (1 GB data, 100 mins) and a 30 day 2998(5 GB data, 200 mins) pack then customer will be able to use - 6 GB data, 300 mins for the period of 40 days from date of activation of first pack.
  • Total absolute validity by addition of multiple packs cannot exceed 730 days at any point of time.
  • For Prepaid Customers Outgoing voice is not available in Timor, Serbia, Isle of Mann, Guinea Bissau, Guinea, El Salvador and Dominican Republic. If customers are planning to travel to these countries and take International Roaming pack, please be aware that Outgoing call benefits mentioned in the pack benefits are not applicable here.

Network, Credit Limit, Data Barring and Other Services

• Customers need not bother with manually selecting network when they land abroad as International Roaming packs are applicable across all operators in the covered countries.
• Airtel bears no responsibility for the network quality of the select partner network service providers in the respective locations.
• Customer's credit limit is not monitored on real-time basis while he/she is in International roaming. The International Roaming usage details are dependent on international operators and are not available with Airtel in real-time. Hence, credit- limit as per Airtel is not applicable while in international roaming. Customers are advised to be aware of this fact while he/she is making usage with the International Roaming service being ON.
• Data barring request to Airtel for local usage in India is different from data barring request for international roaming.
  
  
  • If a customer has engaged the Data barring service for local usage in India, it does not mean that data would remain barred after connecting to an International network. If International Roaming service is “On”, the customer is free to consume Data in IR and accumulate charges irrespective of local Data barring service being active or inactive in India.
  • In case the customer wants to deactivate data services while on international roaming, the same needs to be done from the handset or disabling International Roaming service on Airtel Thanks App or by calling the customer care & specifically requesting data barring while on international roaming.
• If customer has requested and enabled data barring in International roaming, then it shall remain activated (irrespective of amount of time elapsed since enabling) till the customer specifically requests for deactivation of data barring. Even if the customer activates a pack while his/her International Roaming data barring is “on”, the customer would not be able to use any data in roaming until the International Roaming data barring service is deactivated.
• Caller Line Identification Number (CLI) is not guaranteed while any International roaming pack is active. That is, if a customer receives a call on his/her number while in International Roaming or makes an outgoing call from his/her number, then it is not guaranteed that the number from whom he/she is receiving the call would be displayed or his/her number would be displayed correctly to the receiver.
• Video Calls feature provided by select international telecom service providers are NOT guaranteed on international roaming but might be successful in some networks. If successful, the consumption of video call minutes will be charged in a manner similar to voice calls.
• If call divert or VMS is active on a mobile number, then customers would be charged for both Incoming and outgoing minutes of the call duration as per divert conditions. If International Roaming pack is active, then both Outgoing and Incoming minutes would be consumed depending on the type of call made. If customers plan to cancel the same, they may do so by dialing ##002# before leaving India network.

T&C Applicability and Legality

• These Terms and Conditions shall constitute an agreement between Airtel and each customer and by subscribing to the Offer, customer accepts the same as binding upon him/her.
• The terms and conditions of usage of Airtel, so far as the same are not inconsistent with the present terms and conditions, continue to be applicable upon you as a user of the mobile services.
• Airtel will be entitled to postpone, suspend, modify or cancel the Offer or any aspect thereof, across the entire territories of service or any part thereof, at any time with or without notice, for any reason, including, but not limited to, acts of God, force majeure, technical difficulties, or any other reasons beyond Airtel’s reasonable control. If Airtel suspends or cancels the Offer, all aspects of the Offer shall be null and void. Airtel will not be liable to compensate any customer for any postponement or cancellation or for any reason directly or indirectly arising out of this Offer.
• AIRTEL HAS NO LIABILITY WHATSOEVER IN RESPECT OF ANY CLAIMS OR DISPUTES AND ANY RESULTING DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT, RELATING TO THE CUSTOMER AVAILING, NOT RECEIVING OR CUSTOMER’S USE OF THE OFFER.
• AIRTEL MAKES NO WARRANTIES OR REPRESENTATIONS WHATSOEVER IN RESPECT OF THE OFFER AND THE MOBILE SERVICES INCLUDING AS TO ITS FITNESS FOR ANY PARTICULAR PURPOSE, MERCHANTABILITY, QUALITY, AVAILABILITY, DISRUPTION OR ERROR FREE OPERATION.
• These Terms and Conditions shall constitute an agreement between Airtel and each customer and by subscribing to the Offer, customer accepts the same as binding upon him/her.
• Please note that the statements in these terms and conditions do not constitute any general representation from Airtel regarding Airtel's services or its availability. Airtel's network and the provisions of the Offer is available on an ‘as is where is available' basis and Airtel makes no representation, guarantee or warranty regarding the availability, fitness for any specified purpose or error free operation of the network. Network availability may be affected due to various reasons including force majeure, acts of god, inclement weather, topographical/ geographic/ demographic factors, maintenance work, availability of interconnection with other networks, etc.
  
  Any dispute or claim (contractual or non-contractual) arising out of or in relation to this agreement, including disputes as to its formation, will be governed by and construed in accordance with Indian laws. Subject to the point above, Airtel and the customer submit to the exclusive jurisdiction of Courts at New Delhi alone.

Customer Protection Policies

• Roam-without-fear: In the event a customer does not activate any of the packs but travels to a pack- covered country with International Roaming service active and generates usage, then Airtel has the “Roam-without-Fear” construct to protect him/her from excessive charges. The initial charging shall happen as per standard rates. Once the usage exceeds the One-Day pack value for that country, Airtel automatically applies the One Day pack with all its benefits to protect the customer from any further charges for the day.
  This application of One Day Pack shall be in respect of the specific day only. On the next day, the same principle applies again, i.e. standard charges applicable till threshold is reached followed by automatic application of One Day Pack. This option is advisable if the duration of the stay is very short.
  Postpaid “Roam-without-fear” pack will have a validity of 24 hours from the time it has been applied.
• International Roaming-Default Off-mode: International Roaming (IR) service for all customers is “disabled” by default. Any customer who buys an international roaming pack would get his/her IR service enabled automatically.
  Customers may also enable the IR service without taking a pack through Airtel Thank app or call center to use the services abroad. However, in this case, the usage will be charged as per Standard rates [http://bit.ly/standardcharges]. Please check standard charges before making data usage.
  IR service (not to be confused with IR pack) once enabled will remain activated till explicitly disabled through Airtel Thanks App or Call center.
• Auto Renewal is not applicable on Goibibo Exclusive International Roaming Packs
• During IR pack usage in prepaid if a customer exhausts the high speed data quota available in the chosen pack, the data usage would be blocked immediately to avoid any further accidental usage. During In-flight roaming pack usage for both prepaid and postpaid, if a customer exhausts the high speed data quota available in the chosen in-flight pack, the data usage would be blocked immediately to avoid any further accidental usage. If customer wishes to use data for the rest of the validity, data top-up packs can be purchased in case of International Roaming pack or new pack could be purchased in case of in-flight packs.
• Data Blocking (Pack unavailable countries): For countries where Airtel roaming packs are not available, the data services have been blocked to avoid any accidental usage. However, customers will be able to make calls and send SMS and will be charged for the same as per standard rates[http://bit.ly/standardcharges].
• Usage Tracking on Airtel Thanks App: Data, Voice and SMS Usage can be tracked on Airtel Thanks App. Data usage will be available near real time but voice/SMS usage update can have a delay of up to 4 hours. So, customers are advised to take this delay into due consideration while viewing their voice and SMS usages on Airtel Thanks App.
• Consumption Alerts: Postpaid Customers will get alerts through SMS at 50%, 90%, and 100% consumption of their pack data quota. Prepaid Customers will get alerts through SMS at 50%, 80%, and 100% consumption of their pack data and voice quota.

Appendix 1 : Covered Countries

Appendix 2 : Non-Pack Covered Countries