What is GoAssured?
It’s an exclusive feature on bus bookings, starting @ just ₹15 with amazing benefits like:
Confirmed bus rides or 2x refund if the operator cancels the bus.
Coverage of up to ₹75,000 in case of accidental hospitalisation.
Get coverage of up to ₹5,00,000 in case of death/disability.
Opt for goAssured feature for your bus bookings by
Following these Simple Steps:
In case of cancellation from the operator, you can claim the refund on ‘Thank You’ page, if not auto refunded.
On approval of your refund, 1x of the ticket amount will be refunded to the source payment mode & 1x of the amount will be added to your Goibibo wallet as goCash.
Terms and Conditions:
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Offer Details:
- GoAssured can be availed by the customers of Goibibo in order to safeguard their bus travel bookings.
GoAssured can be purchased by the customers of Goibibo while making a domestic bus booking through the Goibibo Platform. You get the following benefits:
- TRIP CANCELLATION BY BUS OPERATOR
- ACCIDENTAL INSURNCE COVER
- Insurance coverage will be complimentary. Assistance services are valid for the actual trip duration in case of a one-way trip booking. In case of a round trip booking, this is valid till trip return date or fifteen (15) days from trip start date, whichever is earlier. On the other hand, Insurance coverages are valid for the actual trip duration i.e. both one-way trip booking and round trip booking. GoAssured is a non-refundable and non-transferrable benefit.
- GoAssured can be availed by the customers of Goibibo in order to safeguard their bus travel bookings.
GoAssured can be purchased by the customers of Goibibo while making a domestic bus booking through the Goibibo Platform. You get the following benefits:
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TRIP CANCELLATION BY BUS OPERATOR
- When the Customer opts for the GoAssured product through the Goibibo Platform, Goibibo hereby agrees to provide 2X refund of the amount paid by the customer at the time of making the booking (“Booking Amount”) in the following manner:
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1X refund to the original payment mode + 1X refund to the wallet
- Goibibo hereby agrees to process the refund of 1X Booking Amount to the original payment mode through which the original booking was made by the Customer. Additionally, the remaining 1X (upto Rs 2000) Booking Amount shall be uploaded by Goibibo to the Customer wallet- (validity of 3 months) maintained by the Customer on the Goibibo Platform.
- The Customer will be considered eligible to avail this protection cover only when the Bus Operator has cancelled the confirmed bus booking of the Customer prior to the scheduled departure and does not provide a replacement bus within 24 hours of such cancellation.
- The following cases will not be covered under this protection cover:
- The Bus breaks down after having left the source/ started the journey.
- Customer misses the bus.
- Bus Operator did not allow the Customer to board the bus.
- The Customer cancels the booking.
- The Customer shall have the right to initiate the claim request till the trip completion of the respective booking. The Customers can file a claim for the cover on the Goibibo Platform. Alternatively, the Customer can reach Goibibo customer support to register their claim.
- Goibibo shall not be liable to the Customer in any manner whatsoever for any failure or delay in performing its obligations as stated above due to force majeure. Force majeure means any cause beyond the reasonable control of a Party such as governmental action, war, rioting, civil commotion, fire, flood, epidemic, pandemic, including lockdown, labour dispute involving the workforce or any part thereof of the Party or an Act of God. In the event of any Force Majeure event, Goibibo shall process refund of only 1X of the Booking Amount in the original payment mode.
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How do you claim the benefit under the protection cover?
- Customer shall login to Goibibo Platform.
- Customer has to choose the tab “Claim Bus Cancellation Refund” under GoAssured Header on Goibibo Platform.
- The Customer shall continue with the next steps as provided on the Goibibo Platform and raise a ticket thereof.
- A ticket update card would be available under My Trips section for the Customer to track the update of the ticket.
- Customer would be given an update within 72 hours. In case the claim is Approved – customer would be given the promised benefits as per the terms of these terms and conditions.
- In case the claim request is Rejected – Customer would be given an option to raise a ticket again.
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ACCIDENTAL INSURNCE COVER
- The Travel Insurance as a complimentary inbuilt product underwritten by Acko General Insurance Limited (“Insurance Provider”) consists of following benefits:
Benefit Name Sum Insured Additional Conditions Accidental Death Benefit
₹5,00,000
- Common Sum Insured for Accidental Death, Permanent Total Disability and Permanent Partial Disability.
- Pay-out for Permanent Partial Disability will be according to the grid based on the nature of disability.
Permanent Total Disability Permanent Partial Disability Accidental Medical Expense Reimbursement ₹75,000 Covered in case of accident only
- For detailed T&C of travel insurance, customer can refer to the wordings here.
- It is hereby clarified that in the event the customer does not take the trip under the booking, the customer is not eligible to avail the benefit under the personal accidental cover.
- The Claim process shall be as per the applicable terms and conditions provided by the Insurance Provider and detailed here. The customers opting for GoAssured may contact the Insurance Provider on the toll-free number 18002662256 and/or send an email at mmtcare@acko.com.
- The Travel Insurance as a complimentary inbuilt product underwritten by Acko General Insurance Limited (“Insurance Provider”) consists of following benefits:
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Terms & Conditions:
- The amount uploaded to the Customer wallet maintained with Goibibo shall be used only for future bookings on Goibibo Platform, without any restriction, for a period of Three (3) months from the date of credit, post which the amount would expire.
- All the terms and conditions as may be applicable for Gocash shall be applicable in relation to the amount uploaded pursuant to this Program.
- Goibibo shall not be responsible for any delay, improper services provided by the provider of services, for any injury, death, loss or damage caused by the act or default of the management or employees of provider who are Goibibo’s independent contractors.
- Goibibo does not accept responsibility for losses and additional expenses, due to delays or changes in air, train, ships or other services, missed connections, sicknesses, weather, strikes, quarantine or other causes, howsoever caused, and all such losses and expenses caused must be borne by the Customer.
- Any date change may incur an additional charge and the same shall be applicable on the basis of the new date selected by the customer as per the respective provider policy.
- Goibibo shall not be liable for any loss or damage arising due to force majeure event.
- In the event of any misuse or abuse of the Program by the Customer or travel agent, Goibibo reserves the right to deny the offer or cancel the booking.
- Goibibo shall not be liable to for any indirect, punitive, special, incidental or consequential damages arising out of or in connection with the Program. Notwithstanding anything contrary contained hereunder, in no event the aggregate liability of Goibibo under this Program shall exceed the amount paid for booking the Program.
- Disputes, if any, arising out of or in connection with this offer shall be subject to the exclusive jurisdiction of the competent courts in Gurugram.
- All other terms and conditions as listed in the User Agreement and the Privacy Policy available on Goibibo Platform will be applicable to this Program. The User Agreement and Privacy Policy are available on the Goibibo website https://www.Goibibo.com. Customers, who are Travel Agents by occupation, are barred from making bookings for their customer’s and Goibibo reserves the right to deny the offer against such bookings or to cancel such bookings.