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Help & FAQs

What is Social Graph?

Social Graph is a network built to connect the travellers and enable them to help each other travel better and cheaper.

How do I sync my phone contacts with Goibibo?

On launching the App, you would be prompted to sync your phone contacts. Click on 'Allow' to initiate the phone contacts syncing process. If you miss this step, then click on the Blue Banner on the Home-screen and Refer & Earn screen to sync the phone contacts. If you successfully sync your phone contacts, the Blue Banner disappears on all screens.

If I register on Goibibo, will my phone contacts get synced automatically?

No. Your contacts would be synced only after you provide us permission to access your phone contacts and agree to participate in the GoCash Plus earning programme.

What are the benefits of sharing my phone contacts with Goibibo?

As a customer you will receive INR 50 GoCash Plus every time your contact books on Goibibo. Also you come to know about those contacts who aren't registered on Goibibo, so that you Invite them to join and earn INR 2000 GoCash.

How can I invite my friends to use Goibibo services? Will they know who has sent the invite?

This can be done by clicking on 'Refer & Earn' link on App's Homescreen and selecting the media through which you want to refer your friends (e.g. Facebook, Twitter etc) You can also open the Contact Book inside the App and refer those friends who aren't on Goibibo.
Yes your referred contacts will see who has referred them.

Do all contacts in my phone book get an invitation from Goibibo automatically?

No, not automatically. They will receive the invitation only once you click on invite.

Can I do a selective sync or invitation of contacts?

You cannot do a selective sync but you can select whom to invite.

Will I be benefitted if few of my contacts are existing Goibibo customers?

Yes, you earn INR 50 GoCash Plus whenever they book on Goibibo.

If I add any new contact number, will it automatically get updated in Goibibo database?

No, the numbers will get sync only when your phone is synced. (For auto sync option the numbers will get auto sync).

If I change my mobile handset, will I have to sync my contacts again?

Yes, as the contact details are based on phone contact storage.

If my friend has rejected the request, can I resend the same to him/her?

Yes, you can.

Will I get a notification once my contact accepts/rejects the invite?

Yes, as you will receive the referral GoCash in your account.

If an individual receives multiple invites from different Goibibo users, will he be able to choose whose referral he wants to accept?

Yes

Can I cancel the invite for a contact if the invitation remains unaccepted?

No, invitation, once sent, cannot be reverted.

When will I be notified of any gratification bonus that I am eligible for?

Your will be notified as and when the eligible gratification amount is credited to your account.

What will be the gratification bonus for each booking that my contacts make?

INR 50 GoCash Plus.

If the contact I have invited further invites his/her contacts, will it benefit me?

No, it only applies to your immediate contacts.

What would be the terms and condition of the GoCash that I earn from this feature?

Please refer to the GoCash TnC

Is there an upper limit to the amount of GoCash that I can earn through this feature?

No, there is no limit on amount of GoCash earned. However GoCash Plus can be earned upto a maximum of INR 500 GoCash Plus.

Will I be earning GoCash on every booking that my contact creates or just the first one?

You will be receiving the Gratification Bonus of INR 50 GoCash Plus on every booking that your contacts does.

Can the GoCash earned be used for both Domestic & International bookings?

YES

How will I be able to differentiate between the GoCash Plus that I've received because of my contact joining the programme and the refund amount that might have been credited to my account in the form of GoCash Plus?

GoCash Plus earned by refund doesn't have any expiry date. This information can be clearly seen on the GoCash dashboard in the mobile App & Website. GoCash Plus earned by promotional programme has an expiry date mentioned in the GoCash dashboard in the mobile App & Website.

If I am an existing user of GoIbibo but have not synced my contact in the past, can I do it now?

Yes, by clicking on the Blue Banner appearing on the Home Screen and the Refer & Earn screen.

How can I invite friends from my social network in this programme? What will be the benefit for the same?

The friends from social network can be invited to join Goibibo, but you would only be benefitted if those friends are present on your phone contact book.

How is the Gocash Plus different from the pre-existing promotional go cash?

goCash+ doesn't have restriction or usage limit, whereas promotional GoCash (which is called simply GoCash now) has usage limits.

Can I unregister from the program and stop receiving the GoCash Plus bonus as well as stop contacts from benefiting from my bookings?

Currently there is no provision to unregister from the program

Can I stop benefiting some specific invitees from my contact list?

Yes, you can do so by deleting the concerned contacts from the contact list on your phone and syncing your contacts again with us.

I want to know my total GoCash balance & break up. How do I do that?

Please check the GoCash tab/dashboard on your mobile app.

Can I know from whom I have earned how much amount?

No, regret to state that on account of privacy concerns, we will not be able to share the said information

While trying to update my app from play store/apps store, the update is not getting done. What should I do?

You may want to close all other apps running in the background and retry updating the app

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