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SAFETY AND HYGIENE STANDARDS

Cab Providers which confirm adherence with the below mentioned “Safety and Hygiene Standards” (the “Standards”) are displayed as “goSafe Cabs” by ibibo Group (“GI”).

  • Safety and Hygiene Standards

      Sanitised Environment & Safety Practices

    • Cleaning all hard surfaces (like dashboard, AC vents, knobs, front & back seats, door handles etc.) and touchpoints of the Cab after every trip by utilising alcoholic or disinfectant wipes or ozone treatment or any other sanitization mechanism recommended by the Government.
    • Cleaning the Cab before and after every trip.
    • Providing information regarding safety measures for customers in back seat of the cab.
    • Ensuring touch less services by opening (a) the Cab door for entry and exit by the customer, and (b) the boot for storing luggage.
    • Allowing such number of passengers (apart from the driver) to board the Cab as per the seating plan specified by the Government from time to time.
    • Paper tissues and sanitizer to be readily made available for the customers.
    • Social Distancing (i.e. physical distance of at least 2 m) to be observed with the customer while entering and exiting the cab.
    • Driver to maintain maximum physical distance from the customer (as permitted by Cab layout) during the trip.
    • Deep cleaning schedule of Cabs recording the date of the last service should be available in the cab.
    • Customers with high temperature or showing any symptoms of contagious disease may be refused admission and will be advised to report to the closest medical facility.
    • Frequent staff training on hand hygiene and respiratory etiquette at regular intervals covering the following:
      • Social Distancing.
      • Avoiding interaction with any person who is coughing or sneezing.
      • Regularly and thoroughly cleaning hands with an alcohol-based hand rub or washing them with soap and water.
      • Refraining from touching eyes, nose, and mouth.
      • Covering mouth and nose with bent elbow or tissue when coughing or sneezing.
      • Immediate training of the staff on any hygiene and safety related content shared by GI.
    • Driver to maintain hand hygiene by regularly and thoroughly cleaning hands with an alcohol-based hand rub or washing them with soap and water after every trip.
    • Driver to completely refrain from touching eyes, nose, and mouth at all times while operating the Cab.
    • Driver to sanitizer hands after exchanging any objects (like money, credit cards etc.) with customers.
    • Driver to wear masks and gloves at all times while operating the Cab.
    • Driver to maintain respiratory etiquette by covering mouth and nose with bent elbow or tissue when coughing or sneezing. The used tissue should be disposed of immediately in a bin with a lid.
  • Driver Training & Preparedness
    • Driver to have successfully downloaded and enrolled as a user of “Arogya Setu” application before the commencement of the trip.
    • Driver to immediately display the login screen of the Arogya Setu application upon receipt of such request from the customer.
  • Zones
    • Driver shall adhere to the all guidelines issued by Government with respect to plying of Cab Transport Services in selected permitted zones or territory as may be specified by Government.
    • Obtain e-pass for movement between states, cities or any territory as may be specified by Government.
  • Terms & Conditions
    • “Safety and Hygiene Standards” is a self-certification done by the Cab Provider for the safety and hygiene standards it follows. The display of a Cab as “goSafe Cabs” is done by GI at the request of the Cab Provider and upon its confirmation of adherence of the Standards. Such Cab Providers have voluntarily approached GI for displaying their compliance with the Standards on GI platform along with the goSafe Cabs classification.
    • The responsibility of complying with the Standards will remain solely with the Cab Provider. GI doesn’t assume any responsibility or liability to ensure that the Cab Provider is adhering with the Standards.
    • The customer shall:
      • Wear a mask at all times while utilizing the services.
      • Download and enroll as user of “Arogya Setu” application before the commencement of the trip.
      • Comply with applicable laws, regulations and statutes, as well as any advisory, protocol, SOP or similar guidelines issued by the Government.
      • Obtain e-pass for movement between states, cities or any territory as may be specified by Government.
    • If the customer is not satisfied with the Safety and Hygiene Standards maintained by the Cab Provider and if he believes that the Cab Provider isn’t complying with the Standards, then the customer should raise a complaint directly with the Cab Provider and seek redressal from the Cab Provider only. GI will not be liable to compensate the customer in any of the situations as mentioned above.
    • GI has the right to, without any obligation of issuing prior notice to the Cab Provider or to the customer:
      • Remove the goSafe Cabs classification for a Cab Provider or Cab(s) if GI has reasons to believe that the Cab Provider or any cab(s) doesn’t meet the Standards in letter and spirit, or at the request of Cab Provider, or at the discretion of GI without assigning any reasons therefor;
      • Change the terms of the Standards to make them best suitable and relevant for the needs of the customers, or to meet any legal requirements;
      • Suspend or cease any such classification of cabs on the basis of the Standards.
    • The terms of the User Agreement and the Privacy Policy will continue to apply in addition to the Standards.
    • GI shall not be liable for any indirect, consequential or incidental losses incurred by the customer who have made a booking placing reliance on the classification of “goSafe Cabs”. As explained above, the recourse of the customer will lie only with the Cab Provider.
    • GI shall not be liable for any loss or damage due to any force majeure events or reasons beyond the reasonable control of GI.
    • GI will not be liable for any refund if the customer is denied boarding by the Cab Provider due to high temperature or absence of mask.
    • GI reserves the right, at any time, without prior notice and without assigning any reason whatsoever, to add/alter/modify/change or vary any or all of these terms and conditions or to replace, wholly or in part, this offer by another guidelines, whether similar to this offer or not, or to extend or withdraw it altogether.
    • The maximum liability of GI in any situation whatsoever will be limited to refunding the booking amount as paid by the customer.
    • Any disputes on these terms shall be subject to the exclusive jurisdiction of the courts in New Delhi.

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