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Read terms & conditions
The ‘Go Stay Hotel Booking Protection’ (“Offer”) is applicable only on select participating hotels. Please check the ‘Go Stay’ certification at hotel level while booking.
- The Go Stay Protection is to protect customers booking through Goibibo by ensuring that the participating Go Stay Certified hotels fulfill the below:
- Free Wifi: The hotelier in no ways should charge for the basic Wifi service. Furthermore speed of Wifi can vary and the hotelier & Goibibo cannot be penalized for the same.
- Clean Rooms: The hotel room should be clean with clean linens.
- The ‘Go Stay Protection’ will only be applicable for customers who have checked-in at the hotel.
- Participating Go Stay Certified hotels are committed to deliver the promised services to the customers booking through Goibibo and have voluntarily agreed with Goibibo to participate in this joint initiative for customer protection.
- The participating Go Stay Certified hotels are solely responsible for the content, design, delivery quality or quantity of their offered services directly to the customers booking hotel rooms. This protection should never be understood to treat Ibibo as responsible for the content, design, delivery, quality or quantity of services promised/offered by the participating Go Stay Certified hotels. This is not a guarantee by Ibibo to render the services promised by Go Stay Certified hotels or even to amend the composition of the offer by Certified hotels.
- The participating Go Stay Certified hotels are solely responsible for the content, design, delivery quality or quantity of their offered services directly to the customers booking hotel rooms. This protection should never be understood to treat Goibibo as responsible for the content, design, delivery, quality or quantity of services promised/offered by the participating Go Stay Certified hotels. This is not a guarantee by Goibibo to render the services promised by Go Stay Certified hotels or even to amend the composition of the offer by certified hotels.
- The room rent will be reimbursed only in cases where the participating hotel is not able to resolve customer issue during stay of the customer subject to the fulfillment of the following conditions:
- Customer made an online booking and checked in at these hotels through Goibibo website, mobile website, android or IOS app,
- Customer raised the claim latest within 48 hours post checkout,
- Customer provided ample proof of the issue for instance at least 3 pictures related to issue covered under guarantee and description needs to be provided by the customer, and
- The rectification of the issue was not outside control of Go Stay Certified hotel or not due to Force Majeure Event.
- The Go Stay Booking Protection would not be triggered where:
- Wi- fi is provided irrespective of speed of wi-fi & area applicability.
- Unclean (Dirty) room image is not submitted as proof
- In case of multiple hotel room bookings, protection is valid for the room for which issue was raised. Also refund, only if eligible under this protection, will be for that particular room only in respect of which the claim was raised by the customer and not for the entire booking.
- This protection will not be valid if the claim is resolved with mutual agreement between hotel and customer.
- This protection is NOT APPLICABLE on hourly booking, domestic hotel bookings, pay at hotel booking and bookings with hotels not certified as Go Stays hotels.
- User Agreement and Privacy Policy at Goibibo website shall apply. Goibibo will be entitled to reject any claim in case there is any abuse/misuse of the offer by the customer or the cancellation/claim is not eligible under the offer.
- Travel agents, by occupation, are barred from making bookings for their customers and Goibibo reserves the right to deny the offer against such bookings or to cancel such bookings.
- Goibibo reserves the right, without notice or liability and without assigning any reasons whatsoever, to add, alter, modify, change or vary all or any of these terms and conditions or to replace, wholly or in part, this Offer by another Offer, whether similar to this Offer or not, or to withdraw it altogether at any point in time by providing appropriate notice.
- All decisions with respect to the Offer shall be at the discretion of Goibibo and the same shall be final, binding and non-contestable.
- The terms and conditions shall be governed by the laws of India. Any dispute arising out of or in relation to this offer shall be subject to the exclusive jurisdiction of competent courts in New Delhi.
- The maximum liability of Goibibo in the event of any claim arising out of this offer shall not exceed the amount under the underlying transaction paid by the customer.
- Goibibo shall not be liable to pay for any indirect, punitive, special, incidental or consequential damages arising out of or in connection with the Offer.