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Terms & Conditions
- Hygiene and sanitization have emerged as the significant parameters impacting the booking preferences of the customer. Ibibo will be displaying relevant information of the Classification Program against the Accommodation listing for the benefit the customers searching accommodation on our platform. Such information is made available by the Accommodation and will be displayed on “as-is” basis. Accordingly, the customers are requested to exercise due caution and review the participation of the Accommodation in the Classifications Programs run by Tourism Body in the local jurisdiction along with the terms of such Classification Program before booking any such Accommodation.
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Definitions
- Accommodation: Any accommodation listed on Ibibo platform that has confirmed participation in Classification Program and has duly obtained Tagging given by the Tourism Body upon successfully qualification in the Classification Program.
- Classification Program: means a voluntary safety and hygiene initiative taken by the Tourism Body to encourage the Accommodation providers to following safe practices. As part of the Classification Program, certain Standards should be followed by the participating Accommodations and such Accommodations must be equipped to host customers for quarantine facilities in order to continue to be “Tagged” under the Program. The Tourism Body will oversee the Classification Program including ascertaining its implementation and compliance across the participating Accommodations.
- Certified by Local Tourism Body: is a classification given to the Accommodation on Ibibo platform which has successfully obtained “Tagging” under the Classification Program and Ibibo solely relies on the information provided by the Accommodation to classify the Accommodation.
- Standards: The safety and hygiene standards/procedures to be maintained by the Accommodations as specified under any operational guidelines, protocols, health and travel advisories, other Government orders/ directives including but not limited to any special standards/procedures for hosting customers under quarantine or any other protocols specified under Classification Program.
- Tourism Body: means any organization or special entity ultimately managed by the Government, Tourism Ministry or similar Government department regulating or overseeing the accommodation business in the country where the Accommodation is located.
- Tagging: A certification or an identification given by the Tourism Body to the Accommodation pursuant to satisfactory verification of compliance by the Accommodation with the prescribed Standards and availability of quarantine stay option. Such assessment may be carried out by the Tourism Body itself or through a third party or may be based on self-certification by the Accommodation.
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Other Terms & Conditions
- 1. The safety and hygiene Standards is an assurance claim by the Accommodation for the Standards it follows which may be further verified by Tourism Body. The classification of an Accommodation as “Certified by Local Tourism Body” is done by Ibibo at the request of the Accommodation once the Accommodation confirms successful Tagging under Classification Program.
- 2. The Accommodation has wilfully subjected itself to the verification exercise by the Tourism Body for validating its compliance with the Standards. Ibibo will display the Standards, availability of quarantine facility, “Tag” by Tourism Body and classify the Accommodation as “Certified by Local Tourism Body” on Ibibo platform solely upon the request and pursuant to the authorization of the Accommodation.
- 3. The responsibility of complying with the Standards will remain solely with the Accommodation. Ibibo shall not assume responsibility or liability to ensure that the Accommodation is (i) adhering with the Standards, and (ii) equipped and authorised to host customer
- 4. The responsibility of implementing the Classification Program and verifying successful qualification of an Accommodation (along with its continuing compliance) for being eligible for the “Tag” will remain solely with Tourism Body. Ibibo does not assume any responsibility or liability in running the Classification Program or the conduct/outcome of the verification exercise for obtaining the “Tag”. Ibibo will not verify the contents or accuracy of the results of any verification exercise which may be conducted (or self-certification which may be provided) for providing the “Tag”. The responsibility of assigning a “Tag” to an Accommodation will remain solely with the Tourism Body.
- 5. Classification of an Accommodation as “Certified by Local Tourism Body” is done by Ibibo for the convenience of the customers solely relying on data shared by the Accommodation. Ibibo do not warrant or make any representations, in any case, regarding the accuracy or reliability of such data which is used to classify an Accommodation as “Certified by Local Tourism Body”.
- 6. The status of the Tagged Accommodations may be updated and/or modified by the respective Tourism Body from time to time. Ibibo does not have the availability of such data on a real time basis. There may be delay in updating the Tagging status (and subsequent modification of “Certified by Local Tourism Body” classification) of an Accommodation under the Classification Program on Ibibo platform. We advise the customer to verify the accuracy of the Tag with the Accommodation or Tourism Body directly before booking the Accommodation relying on the information provided on Ibibo platform.
- 7. If the customer is not satisfied with the Standards maintained by the Accommodation and if believes that the Accommodation isn’t complying with the Standards, then the customer should raise a complaint directly with the Accommodation and seek redressal from the Accommodation only. Ibibo will not be liable to compensate the customer in any of the situations as mentioned above.
- 8. Ibibo has the right to, without any obligation of issuing prior notice to the Accommodation or to the customer:
- a. Remove the “Certified by Local Tourism Body” classification, Tagging and Classification Program participation status of the Accommodations from its platform if Ibibo has reasons to believe that the Accommodation doesn’t meet the Standards in letter and spirit, or Accommodation is not hosting quarantine stay options or at the request of Accommodation/Tourism Body, or at the discretion of Ibibo without assigning any reasons therefor;
- b. Suspend or cease any such “Certified by Local Tourism Body” classification of Accommodations on the basis of the Tagging under Classification Program.
- 9. The terms of the User Agreement and the Privacy Policy will continue to apply in addition to the Standards.
- 10. Ibibo shall not be liable for any indirect, consequential or incidental losses incurred by the customer who have made a booking placing reliance on the list of Tagged Accommodations. As explained above, the recourse of the customer will lie only with the Accommodation.
- 11. Ibibo shall not be liable for any loss or damage due to any force majeure events or reasons beyond the reasonable control of Ibibo.
- 12. The maximum liability of Ibibo in any situation whatsoever will be limited to refunding the booking amount as paid by the customer.
- 13. Any disputes on these terms shall be subject to the exclusive jurisdiction of the courts in New Delhi.
With a commitment towards health and public hygiene, hotels around the world are participating in various programmes that are designed to combat the spread of COVID-19 and provide a safe stay experience to travellers
Stays that
promise peace of mind
Rooms that feel
as safe as home
Brands that care
about your health first
Sanitized Environment
Well-Trained Staff
Covid Preparedness
Contactless Operationns
The government of Dubai has launched the Dubai Assured Certification for hotels that are judiciously following safety and health protocols, while also assuring a hygienic stay to travellers. This stamp issued to the hotels holds a validity of 15 days. These hotels are verified for programme compliance every two weeks, after which the stamp is renewed.
Disinfection of
Hotel Premises Regular disinfection of high-frequency contact points Mandatory sanitization and sterilization of rooms
Hotel Premises Regular disinfection of high-frequency contact points Mandatory sanitization and sterilization of rooms
Health and
Safety Measures Daily temperature checks of staff and guests Compulsory use of face masks for everyone
Safety Measures Daily temperature checks of staff and guests Compulsory use of face masks for everyone
Social Distancing
Practices Foot markings on elevators and floor Online check-in and check-out
Practices Foot markings on elevators and floor Online check-in and check-out
Prevention and
Management of COVID-19 Immediate isolation of COVID suspected cases Adherence to latest government directives
Management of COVID-19 Immediate isolation of COVID suspected cases Adherence to latest government directives
Stays that
promise peace of mind
Rooms that feel
as safe as home
Brands that care
about your health first
-
Sanitized Environment
-
Well-Trained Staff
-
Covid Preparedness
-
Contactless Operationns
With a commitment towards health and public hygiene, hotels around the world are participating in various programmes that are designed to combat the spread of COVID-19 and provide a safe stay experience to travellers
Disinfection &
Social Distancing Frequent disinfection of rooms and common facilities Arrangements for queue and seating management
Social Distancing Frequent disinfection of rooms and common facilities Arrangements for queue and seating management
Skilled & Secure
Management Appointment of SG Clean Manager Regular health monitoring of staff
Management Appointment of SG Clean Manager Regular health monitoring of staff
Guest Safety
Measures Temperature screening of guests twice daily Respiratory symptoms check of guests
Measures Temperature screening of guests twice daily Respiratory symptoms check of guests
Proactive and
Responsible Actions Provision for COVID-19 suspect cases Procedures for contact tracing assistance
Responsible Actions Provision for COVID-19 suspect cases Procedures for contact tracing assistance
Stays that
promise peace of mind
Rooms that feel
as safe as home
Brands that care
about your health first
-
Sanitized Environment
-
Well-Trained Staff
-
Covid Preparedness
-
Contactless Operationns
Launched by the Abu Dhabi government, the GoSafe Certification Programme aims at providing hygiene and safety certified hotels that safeguard travellers’ health and deliver a clean stay. The hotels participating in this campaign are regularly audited for maintaining high cleanliness and hygiene standards.
Disinfection and
Health Monitoring Frequent cleaning and disinfection of rooms and common areas Mandatory temperature screening and use of masks and gloves
Health Monitoring Frequent cleaning and disinfection of rooms and common areas Mandatory temperature screening and use of masks and gloves
Social Distancing
Practices Seating and queue management ensuring 2-metre distance Digital check-in and payment options
Practices Seating and queue management ensuring 2-metre distance Digital check-in and payment options
Limited Access
on the Premises Controlled visitor occupancy in meeting rooms, gyms and spas. Entry restriction for staff and guests exhibiting flu symptoms
on the Premises Controlled visitor occupancy in meeting rooms, gyms and spas. Entry restriction for staff and guests exhibiting flu symptoms
Well-Equipped
Management Deployment of skilled and asymptomatic staff Immediate isolation of suspect COVID patients
Management Deployment of skilled and asymptomatic staff Immediate isolation of suspect COVID patients
Stays that
promise peace of mind
Rooms that feel
as safe as home
Brands that care
about your health first
-
Sanitized Environment
-
Well-Trained Staff
-
Covid Preparedness
-
Contactless Operationns
The Tourism Authority of Thailand has launched the Amazing Thailand SHA Certification for hotels that reassure hygienic and secured stays for travellers. This two-year programme encourages hotels to comply with high standards of safety and cleanliness and undergo strict inspection.
Health Surveillance
and Disinfection Frequent temperature screening and health inspection of staff and visitors Disinfection of public places and guest rooms every 2 hours
and Disinfection Frequent temperature screening and health inspection of staff and visitors Disinfection of public places and guest rooms every 2 hours
Social Distancing
Compliance Ensure 1-metre apart distance on the hotel premises Online reservations and secured payment options
Compliance Ensure 1-metre apart distance on the hotel premises Online reservations and secured payment options
Safe Hotel
Premises Mandatory face masks for hotel staff and guests Limited guests allowed in the premises
Premises Mandatory face masks for hotel staff and guests Limited guests allowed in the premises
Controlled
Hygiene Practices Installation of hygiene control amenities Serving of food with a mandatory food cover
Hygiene Practices Installation of hygiene control amenities Serving of food with a mandatory food cover
Stays that
promise peace of mind
Rooms that feel
as safe as home
Brands that care
about your health first
-
Sanitized Environment
-
Well-Trained Staff
-
Covid Preparedness
-
Contactless Operationns
Safety & Hygiene Programmes by Chain Properties
Renowned chain properties in the Maldives have launched dedicated programmes ensuring maintenance of high safety and hygiene standards. All the hotels driving these programmes, collectively aim at providing travellers with a clean and safe environment during their stay. Some of them are mentioned below.
Accor ALL Safe
Social distancing practices in common areas
Provision of sanitizers in public areas
Regular disinfection of guest rooms and hotel premises
Contact-less check-in and digital payments
Helpline number for customized services
Trained and aware hotel staff
Hilton Cleanstay
Program Intense disinfection of high touch areas Deep cleaning of guest rooms and issuance of Hilton CleanStay Room Seal Provision of disinfecting wipes and sanitizers on the premises Digital Key for check-in, check-out and room access
Program Intense disinfection of high touch areas Deep cleaning of guest rooms and issuance of Hilton CleanStay Room Seal Provision of disinfecting wipes and sanitizers on the premises Digital Key for check-in, check-out and room access
Marriott Cleanliness
Council Provision of hand sanitizers at high-frequency areas Disinfection of the premises with advanced technologies Digital check-in and access to amenities via phones Distanced seating and standing arrangements
Council Provision of hand sanitizers at high-frequency areas Disinfection of the premises with advanced technologies Digital check-in and access to amenities via phones Distanced seating and standing arrangements
Stays that
promise peace of mind
Rooms that feel
as safe as home
Brands that care
about your health first
-
Sanitized Environment
-
Well-Trained Staff
-
Covid Preparedness
-
Contactless Operationns
The Tourism Authority of Thailand has launched the Amazing Thailand SHA Certification for hotels that reassure hygienic and secured stays for travellers. This two-year programme encourages hotels to comply with high standards of safety and cleanliness and undergo strict inspection.
Health Surveillance
and Disinfection Frequent temperature screening and health inspection of staff and visitors Disinfection of public places and guest rooms every 2 hours
and Disinfection Frequent temperature screening and health inspection of staff and visitors Disinfection of public places and guest rooms every 2 hours
Social Distancing
Compliance Ensure 1-metre apart distance on the hotel premises Online reservations and secured payment options
Compliance Ensure 1-metre apart distance on the hotel premises Online reservations and secured payment options
Safe Hotel
Premises Mandatory face masks for hotel staff and guests Limited guests allowed in the premises
Premises Mandatory face masks for hotel staff and guests Limited guests allowed in the premises
Controlled
Hygiene Practices Installation of hygiene control amenities Serving of food with a mandatory food cover
Hygiene Practices Installation of hygiene control amenities Serving of food with a mandatory food cover
-
Stays that
promise peace of mind -
Rooms that feel
as safe as home -
Brands that care
about your health first
-
Sanitized Environment
-
Well-Trained Staff
-
Covid Preparedness
-
Contactless Operationns
The Tourism Authority of Thailand has launched the Amazing Thailand SHA Certification for hotels that reassure hygienic and secured stays for travellers. This two-year programme encourages hotels to comply with high standards of safety and cleanliness and undergo strict inspection.
Health Surveillance
and Disinfection Frequent temperature screening and health inspection of staff and visitors Disinfection of public places and guest rooms every 2 hours
and Disinfection Frequent temperature screening and health inspection of staff and visitors Disinfection of public places and guest rooms every 2 hours
Social Distancing
Compliance Ensure 1-metre apart distance on the hotel premises Online reservations and secured payment options
Compliance Ensure 1-metre apart distance on the hotel premises Online reservations and secured payment options
Safe Hotel
Premises Mandatory face masks for hotel staff and guests Limited guests allowed in the premises
Premises Mandatory face masks for hotel staff and guests Limited guests allowed in the premises
Controlled
Hygiene Practices Installation of hygiene control amenities Serving of food with a mandatory food cover
Hygiene Practices Installation of hygiene control amenities Serving of food with a mandatory food cover
Stays that
promise peace of mind
Rooms that feel
as safe as home
Brands that care
about your health first
-
Sanitized Environment
-
Well-Trained Staff
-
Covid Preparedness
-
Contactless Operationns
Safety & Hygiene Programmes by Chain Properties
Prominent hotel chains in London have come up with comprehensive safety programmes and protocols to deliver hygiene and cleanliness approved stays to all travellers. Some of the popular programmes followed by hotels are listed below.
Accor ALL Safe
Social distancing practices in common areas
Provision of sanitizers in public areas
Regular disinfection of guest rooms and hotel premises
Contact-less check-in and digital payments
Helpline number for customized services
Trained and aware hotel staff
Hilton Cleanstay
Program Intense disinfection of high touch areas Deep cleaning of guest rooms and issuance of Hilton CleanStay Room Seal Provision of disinfecting wipes and sanitizers on the premises Digital Key for check-in, check-out and room access
Program Intense disinfection of high touch areas Deep cleaning of guest rooms and issuance of Hilton CleanStay Room Seal Provision of disinfecting wipes and sanitizers on the premises Digital Key for check-in, check-out and room access
Marriott Cleanliness
Council Provision of hand sanitizers at high-frequency areas Disinfection of the premises with advanced technologies Digital check-in and access to amenities via phones Distanced seating and standing arrangements
Council Provision of hand sanitizers at high-frequency areas Disinfection of the premises with advanced technologies Digital check-in and access to amenities via phones Distanced seating and standing arrangements
Radisson Safety
Protocol Frequent disinfection of public areas Use of face shields and PPE by the hotel staff Sanitizing stations in the premises Digital payment and express check-out operations Temperature monitoring of staff and suppliers Hygienically packed food and seating arrangements for dine-in
Protocol Frequent disinfection of public areas Use of face shields and PPE by the hotel staff Sanitizing stations in the premises Digital payment and express check-out operations Temperature monitoring of staff and suppliers Hygienically packed food and seating arrangements for dine-in
Best Western
We Care Clean Provision of sanitizing stations on hotel premises Grab & Go’ and pre-plated breakfast initiatives Use of masks, gloves and PPE for hotel staff 24 to 72 hours gap for room disinfection before new check-in Digital check-in and check-out process
We Care Clean Provision of sanitizing stations on hotel premises Grab & Go’ and pre-plated breakfast initiatives Use of masks, gloves and PPE for hotel staff 24 to 72 hours gap for room disinfection before new check-in Digital check-in and check-out process
Stays that
promise peace of mind
Rooms that feel
as safe as home
Brands that care
about your health first
-
Sanitized Environment
-
Well-Trained Staff
-
Covid Preparedness
-
Contactless Operationns
Safety & Hygiene Programmes by Chain Properties
Some of the eminent hotel chains in Paris have implemented various safety and hygiene programmes aimed at enhancing cleaning and service protocols to assure travellers a comfortable, secure and risk-free stay experience at all times. Some programmes are listed below.
Accor ALL Safe
Social distancing practices in common areas
Provision of sanitizers in public areas
Regular disinfection of guest rooms and hotel premises
Contact-less check-in and digital payments
Helpline number for customized services
Trained and aware hotel staff
Hilton Cleanstay
Program Intense disinfection of high touch areas Deep cleaning of guest rooms and allocation of Hilton CleanStay Room Seal Provision of disinfecting wipes and sanitizers on the premises Use of Digital Key for check-in, check-out and room access
Program Intense disinfection of high touch areas Deep cleaning of guest rooms and allocation of Hilton CleanStay Room Seal Provision of disinfecting wipes and sanitizers on the premises Use of Digital Key for check-in, check-out and room access
Best Western
We Care Clean Provision of sanitizing stations on hotel premises Grab & Go’ and pre-plated breakfast initiatives Use of masks, gloves and PPE for hotel staff 24 to 72 hours gap for room disinfection before new check-in Digital check-in and check-out process
We Care Clean Provision of sanitizing stations on hotel premises Grab & Go’ and pre-plated breakfast initiatives Use of masks, gloves and PPE for hotel staff 24 to 72 hours gap for room disinfection before new check-in Digital check-in and check-out process
Marriott Cleanliness
Council Provision of hand sanitizers at high-frequency public areas Disinfection of the premises with advanced technologies Digital check-in and access to amenities just via phones Distanced seating and standing arrangements Hotel staff with PPE
Council Provision of hand sanitizers at high-frequency public areas Disinfection of the premises with advanced technologies Digital check-in and access to amenities just via phones Distanced seating and standing arrangements Hotel staff with PPE
Radisson Safety
Protocol Frequent disinfection of public areas Use of face shields and PPE by the hotel staff Sanitizing stations in the premises Digital payment and express check-out operations Temperature monitoring of staff and suppliers Hygienically packed food and seating arrangements for dine-in
Protocol Frequent disinfection of public areas Use of face shields and PPE by the hotel staff Sanitizing stations in the premises Digital payment and express check-out operations Temperature monitoring of staff and suppliers Hygienically packed food and seating arrangements for dine-in