Frequently Asked Questions - Flight Booking, Tickets, Travel

Payments

General (6)
Make Payments (5)

General

My card payment was declined at the time of making a booking. What do I do?

Please check with your bank if you have sufficient balance in your card and if your card is currently in validity.

It is a service through which an e-commerce site is authorized to transact payments just like real cash. A Payment Gateway protects your account details by encrypting sensitive information, like your card number, and other details.

What does PayU do?

PayU is a state of the art Payment Gateway which facilitates your payment experience at Goibibo through an effective, smart and transparent method. It is VeriSign Secured and validated by PCI Compliant Control Case.

If you are already a user on www.ibibo.com, then you can also sign in using your Ibibo id and password.

Are there any hidden charges?

You will not be charged any additional or hidden charges either by your bank or by Goibibo for making any booking on our site

Can i make travel bookings on Goibibo through EMI?

Yes, you can make your travel bookings at Goibibo on an 'every month instalment' basis. For this, Goibibo will charge a convenience fee of Rs.100 per passenger on your booking, which will be automatically added to your total sum.

The EMI payment option is currently available only for CITI Bank.

You can choose your payment period to be either 3 months or 6 months.

Goibibo will display your monthly instalment amount after you have selected your period of EMI.

Enter your card details and proceed for payment.

Every month, your bank account will transfer the EMI to the Goibibo account for the period of the EMI.

Is my payment secure on Goibibo?

Goibibo is a VeriSign certified site and all data transmitted over the browser is encrypted.

Make Payments

What payment options does Goibibo have?

You can make your booking using any of the following payment options -

Credit Card (Visa and Master Card)
Debit Card
Diners Club International
Net Banking
Maestro Card
EMI (CITI Bank)

Can I make part payments?

We currently do not support this facility. However we will update you once this feature is launched.

Can I make offline payments?

We currently do not support this facility. However, we will update you as soon as this feature is launched.

I entered my payment details and submitted the information. My card is charged but I see a blank screen. What now?

We're really sorry for the inconvenience. Please don't worry. We'll call you within four hours and complete this booking offline. We suggest you do not try booking again as you may end up getting charged twice. If you want, you can call us at 09213025552 and 18002669900 and we'll help you fix this immediately.

Can I make payments through my mobile?

Yes, our site is accessible on Android and iPhone and you can make your bookings and complete your transactions through your mobile phone.

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