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terms-and-conditions

GENERAL TERMS OF USE & SERVICE

The website www.goibibo.com (the "Site") is published and maintained by Ibibo Group Private Limited ("Company"), a company incorporated and existing in accordance with the laws of India When you access, browse or use this Site, you accept, without limitation or qualification, the terms and conditions set forth herein. When you access any of the sub-Site (whether belonging to an 'associate' of Company or otherwise) through this Site, then such sub-Site may have its own terms and conditions, which are specific to such sub-Site.
These Terms and Conditions of use and any additional terms posted on this Site together constitute the entire agreement between Company and you with respect to your use of this Site.
SITE AND ITS CONTENTS
  • This Site is only for your personal use. You shall not distribute exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose
  • As long as you comply with the terms of these Terms and Conditions of Use, Company grants you a non-exclusive, non-transferable, limited right to enter, view and use this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any manner whatsoever.
  • Access to certain areas of the Site may only be available to registered members. To become a registered member, you may be required to answer certain questions or provide certain details. Answers to such questions or details required may be mandatory and/or optional. You represent and warrant that all information you supply to us, about yourself, and others, is true and accurate.
  • This site is for consumer use only. Any travel agent/tour operator/consolidator/aggregator should not use this site for individual/group bookings. In the event of bookings by any travel agent/tour operator/consolidator/aggregator through the Site are detected, the Company reserves the right, including without limitation, to cancel such bookings immediately without any notice to such travel agent/tour operator/aggregator/consolidator and/or to withhold payments/commissions thereto. The various discounts and offers mentioned on the Site are applicable to the Consumer for the purposes of end use only
  • You are requested to report to content.disputes@goibibo.com in the event you find any content on the Website which you deem is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable, against any religious beliefs, spam, potentially infringing or is not authorized by the intellectual property rights owner or is violative of any applicable law. On receiving such report, the Company reserves the right to investigate and/or take such action as the Company may deem appropriate.
LINKS TO THIRD-PARTY WEBSITES
  • This Site may contain links to websites operated by parties other than Company. Company does not control such Sites and is not responsible for their contents. Company's inclusion of hyperlinks to such Sites does not imply any endorsement of the material on such Sites or any association with their operators. If you decide to access any of the third party Sites linked to this Site, you do so entirely at your own risk.
OWNERSHIP
  • All materials on this Site, including but not limited to audio, images, software, text, icons and such like (the "Content"), are protected by copyright under international conventions and copyright laws. You cannot use the Content for any purpose, except as specified herein.
  • You agree to follow all instructions so provided on this Site limiting the way you may use the Content.
  • There are a number of proprietary logos, service marks and trademarks found on this Site whether owned/used by Company or any other third party. By displaying them on this Site, Company is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.
  • You may download such copy/copies of the Content to be used only by you for your personal use.
GOIBIBO RIGHTS
  • If you send any communications or materials to the Site by electronic mail or otherwise, including any comments, data, questions, suggestions or the like, all such communications are, and will be treated by Company, as non-confidential.
  • You hereby give up any and all claim that any use of such material violates any of your rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way Company uses such material.
  • Any material submitted to this Site may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used by Company anywhere in the world, in any medium, forever.
TRANSMITTED MATERIAL
  • Internet transmissions are never completely private or secure. You understand that any message or information you send to this Site may be read or intercepted by others unless there is a special notice that a particular message (for example, credit card/debit card/bank information) is encrypted (send in code). Sending a message to Company does not cause Company to have any special responsibility to you.
  • The copyright in the contents of this Site belongs to Company. Accordingly, Company reserves all rights. Copying of part or all the contents of this Site without permission of Company is prohibited except to the extent that such copying/printing is necessary for the purposes of availing of the services.
DISCLAIMER
  • The material in this Site could include technical inaccuracies or typographical errors. Company may make changes/modifications or improvements on the Site at any time.
  • The materials on this Site are provided on an "As Is" basis, without warranties of any kind either expressed or implied. To the fullest extent permissible pursuant to applicable law, Company disclaims all warranties of merchantability and fitness for a particular purpose.
  • Company does not warrant that the functions contained in this Site will be uninterrupted or error free, that defects will be corrected, or that this Site or the servers that make it available are free of viruses or other harmful components, but shall endeavour to ensure your fullest satisfaction. Company does not warrant or make any representations regarding the use of or the result of the use of the material on the Site in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from other service providers such as airlines, hotel owners and tour operators.
  • You acknowledge that this Site is provided only on the basis set out in these terms and conditions. Your uninterrupted access or use of this Site on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website. Company does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site.
  • You also acknowledge that through this Site, Company merely provides intermediary services in order to facilitate booking of tickets and hotel services to you. Company is not the last-mile service provider to you and therefore, Company shall not be or deemed to be responsible for any lack or deficiency of services provided by any person (airline, travel/tour operator, hotel, facility or similar agency) you shall engage or hire or appoint pursuant to or resulting from, the material available in this Site.
  • Company will not be liable to you or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of your usage of this Site.
  • If for any reason, law does not permit exclusions of liability then, the liability of the Company shall be limited to such amount paid by the user and retained by the Company for the transaction in question.
GENERAL PROVISIONS
  • Company may add to, modify or remove any part of these Terms and Conditions of Use at any time as it may deem fit, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes.
  • Company may add, change, discontinue, remove or suspend any other Content posted on this Site, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability.
  • Company reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of Company's systems as well as its clients and users interests are and remain, well-protected. Towards this end, Company may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you.
  • If Company, in its sole and exclusive discretion, concludes that the said orders are not or do not reasonably appear to be, authentic, enforceable or valid, then Company may cancel the said orders at any time up to 06 hours before the scheduled time of departure of the relevant flight or 24 hours before the expected date of visit to any property booked through Company.
  • You may travel to certain destinations which involve greater risks than others, entirely at your risk as to cost and consequences.
  • Company requests you to consult your local authorities and evaluate travel prohibitions,warnings, announcements, and advisories issued by them before booking travel to certain international destinations.
  • By offering for sale travel to particular destinations, Company does not represent or warrant that travel to such point is advisable or without risk. Company does not accept liability for damages, losses, or delays that may result from improper documents for entry, exit, length of stay, or from travel to such destinations.
  • Company reserves its exclusive right in its sole discretion to alter, limit or discontinue the Site or any material posted herein, in any respect. Company shall have no obligation to take the needs of any User into consideration in connection therewith.
  • Company reserves its right to deny in its sole discretion any user access to this Site or any portion hereof without notice.
  • No waiver by Company of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative.
PROMOTION CODES
  • Company.com generates promotion codes from time to time which may be availed on the Site as a discount coupon. Users are advised that the promotional offer of using Promotion Codes for receiving discounts can be availed only if correct and full details (of the promotional code) are filled in at the time of making the booking. In case if the customer fails to enter the promocode before making the booking, the company shall not be liable to give any credit to the customer after the booking has been made.
  • Considering there are multiple promotional offers running on the site, user can avail the benefit of only one offer at a time. No two promotional codes can be combined at the time of making a booking.
  • Promotional discounts are applied only on the base amount for Hotels. Discounts are not applicable for any additional components including taxes.
  • On cancellation of bookings done using promotional codes, the hotel cancellation charges are calculated on total price before discount. For such bookings, an additional goibibo cancellation charge of 10% or Rs.500, whichever is minimum will be deducted from the refund amount after applying the hotel cancellation policy. For goStay bookings, goibibo cancellation charge of 50% will be deducted.
UNUTILISED TRAVEL BOOKINGS
  • The User shall request Goibibo for any refunds against the unutilized or 'no show' air or hotel booking for any reasons within 90 days from the date of departure for the air ticket and/or the date of check in for the hotel booking. Any applicable refunds would accordingly be processed as per the defined policies of Airlines, hotels and Goibibo as the case may be. No refund would be payable for any requests made after the expiry of 90 days as above and all unclaimed amounts for such unutilized or no show air or hotel booking shall be deemed to have been forfeited.
DISPUTES
  • If any dispute arises between you and Company during your use of the Site or thereafter, in connection with and arising from your use or attempt to use this Site, the dispute shall be referred to arbitration. Both parties shall agree to a sole arbitrator. The place of arbitration shall be Delhi. The arbitration proceedings shall be in the English language.
  • The said arbitration proceedings shall be governed and construed in accordance with the Arbitration and Conciliation Act, 1996 and modifications thereof as in force at the relevant time.
  • These terms and conditions are governed by and shall be construed in accordance with the laws of the Republic of India and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated at Delhi, India.

CLICK HERE FOR DOMESTIC FLIGHT BOOKING TERMS

CLICK HERE FOR INTERNATIONAL FLIGHT BOOKING TERMS

HOLIDAYS BOOKING TERMS

APART FROM THE GENERAL TERMS AND CONDITIONS THE BELOW MENTIONED ARE THE SPECIFIC HOLIDAY BOOKING TERMS.
  • You acknowledge that pictures of the holiday packages as shown on the Site are indicative and may not be representative of the actual products.
  • The rates /prices of the holiday packages shown of the Site are quotation only and no blocking has been made. Prices/Taxes are subject to changes and availability.
  • You are requested to confirm acceptance of the holiday packages customized for you by return email for a valid booking to be made.
  • Booking of holiday packages is subject to availability and confirmation of the holiday package supplier. Special rates shall apply for peak seasons and the inclusions of such holiday packages may vary without any notice.
  • In case we are not able to provide the Hotel Packages as shown on the Site, we reserve the right to give the substitute Hotel Package of the same standard.
  • You agree that the terms of the holiday packages may be subject to change at short notices due to circumstances beyond our or the suppliers control included but not limited to force majeure events etc.
  • In such cases we act only as an intermediary agent with only the role of a mediator. Even if you make a booking through us, the contract will be between the supplier and you and the general travel and contractual terms and conditions of the supplier shall apply. We are not a party to the contractual relationship.
  • By making a booking through our Site you make an offer to purchase the service or holiday package from the supplier. We are authorized by each supplier to accept your offer on its behalf; this acceptance occurs when we send you a written confirmation of the booking and payment as per payment policy is received.
  • Before placing an order you are advised to check the description of the Holiday Package carefully. By making a booking for a Holiday Package you agree to be bound by the conditions of booking included in the Holiday Package's description.
  • Once we accept your booking on behalf of our suppliers, a legally binding contract is formed between you and the supplier of the service or holiday package chosen by you.
  • The supplier's general travel and contractual terms and conditions are made available by us to you by means of a link or full text before the booking takes place and they will apply in addition to those set out here. The supplier's terms and conditions may include provisions relating to payment procedures, default, liability, cancellations, changes of bookings and refunds (if available) and any other restrictions.
  • Where there is a conflict between any information on our Site and these terms and conditions, these terms and conditions will apply in priority. Where there is a conflict between these terms and conditions and the supplier terms and conditions, the supplier's one will apply in priority.
  • We act as a mediator between you and the supplier and we cannot be held responsible for any non-performance of the contract.
  • We assume no liability for the performance of arranged services and/or holiday packages and we provide no guarantee with regard to their quality or fitness as represented. We do not as well supply any guaranteefor the availability of services and/or holiday packages.
  • The responsibility lies with the supplier as direct organizer of the services purchased by you.
  • We request you to obtain suitable insurances/other protective measures etc. to safeguard yourselves.
  • The suppliers providing their services and holiday packages through us are independent contractors and not our agents or our employees. We are not liable for their acts, errors, omissions, representations, warranties, breaches or negligence or for any personal injuries, death, property damage or other damages or expenses resulting therefrom. We have no liability and we will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
  • We only commit ourselves to a careful choice and control of our suppliers. Incidentally the relevant supplier shall be liable in its own responsibility.
  • Your right to cancel your service or holiday or modify your booking is determined by the applicable terms and conditions of the supplier. In such cases it is your responsibility to inform us in writing of such request specifying your booking reference. The time of receipt by us of the declaration of cancellation shall be decisive for the time of withdrawal and cancellation fees to be applied by the supplier.
  • The laws of India govern the Holiday Packages. All disputes shall be settled within the jurisdiction of Delhi only.

BUS BOOKING TERMS

APART FROM THE GENERAL TERMS AND CONDITIONS THE BELOW MENTIONED ARE THE SPECIFIC BUS BOOKING TERMS.
Goibibo responsibilities does not include
  • The bus operators bus not departing / reaching on time.
  • The bus operator's employees being rude.
  • The bus operators bus seats etc not being up to the customer's expectation.
  • The bus operator cancelling the trip due to unavoidable reasons.
  • The baggage of the customer getting lost / stolen / damaged.
  • The bus operator changing a customer's seat at the last minute to accommodate a lady / child.
  • The customer waiting at the wrong boarding point (please call the bus operator to find out the exact, boarding point if you are not a regular traveller on that particular bus).
  • The bus operator changing the boarding point and/or using a pick-up vehicle at the boarding point to take customers to the bus departure point.
Passengers are required to furnish the following at the time of boarding the bus:
  • A copy of the ticket (A print out of the ticket or the print out of the ticket e-mail).
  • Identity proof (Driving license, Student ID card, Company ID card, Passport, PAN card or Voter ID card). Failing to do so, they may not be allowed to board the bus.
  • All tickets issued shall be non-transferable.
  • Passengers are required to reach the boarding place before 30 min of scheduled departure time.
Change in Bus Type:
  • In case the bus operator changes the type of bus due to some reason or any other discrepancy, we will refund the differential amount to the customer only upon being intimated by the bus operator.
Ticket Cancellation:
Cancellation of tickets can be done either by logging on the Company account (online) or by calling on the customer care number toll free number (offline). To cancel the tickets online, Users shall have to complete the following procedure :
  • Log onto www.goibibo.com.
  • Click on 24*7 customer support link and select 'Buses'
  • Click "Cancel your Booking" and enter you GOBUS id available in you M-ticket and E-ticket
  • Click on Cancel after checking your itinerary.
  • You need to enter Verification Code sent on your mobile to cancel you booking.
To cancel the tickets offline, call the customer care numbers 09213025552 / 1-860-2-585858.
Please Note: Cancellation charges levied by Bus operator will be applicable at the time of cancellation. Goibibo does not levy any cancellation charges on its own.
  • Cancellation charges are available on your ticket sent on your email ID.
Partial cancellation of Bus ticket is not available.
Reschedule of Bus ticket is not available.
Refunds on ticket cancelled will be directly transferred to the respective account from which payment was made at the time of booking.

GOCAR TERMS & CONDITIONS

GoCars maintained and controlled by Ibibo Group Private Limited ("Company"). By using GoCars services the end user ("User") acknowledges, accepts and agrees to abide by without limitation, below terms and conditions ("T&C") to view and/or use GOCARS, which forms a binding contract between the User and Company. The Company will facilitate the process of payment and car pooling services for User on GoCars ("Services"). The Company may change, modify, alter or amend the T&Cs without notice at its discretion at any point of time.
General Terms and Conditions
  • GoCars enables User to share a car for a journey with other User in exchange for a cost ("Ride Offeror") which may be accepted by another User for travelling from one place to another with the Ride Offeror and it may include all other co-Traveler/Users who accompany such User in the Vehicle for the Trip with Ride Offeror ("Co-Traveler").

    The Vehicle is offered by the Ride Offeror for sharing car ride for a Trip in relation to which the Ride Offeror and the Co-Traveler have conducted a Transaction on GoCars which may be within the city or inter-city ("Trip"). Vehicle means a car which is legally owned by the Ride Offeror and has been offered for pooling a Trip on GoCars ("Vehicle"). Any confirmed Trip which is scheduled using GoCars by Ride Offeror and Co-Traveler shall be termed as ("Transaction") under the T&Cs.
  • Cost of the Trip which is to be shared between the Ride Offeror and Co-Traveler will be calculated by GoCars on the basis of distance and time of journey subject to final approval of the Ride Offeror ("Cost"). For the purpose of a particular Trip, cost contribution shall mean the individual share of Cost of each of the Co-Traveler as agreed between the Ride Offeror and the Co-Traveler in relation to the Trip which is payable by the Co-Traveler as their respective contribution towards the Cost of the Trip in advance to the Company ("Cost Contribution")
  • User must be above 18 years of age and should have contractual capacity at the time of registration/Use.
  • The T&Cs apply to any and all use of GOCARS by a User, including without limitation whether such User is the 'Ride Offeror' or 'Co-Traveler'. By registering on GoCars, the User acknowledges, accepts and agrees to abide by the T&Cs.
  • User agrees that the Company may vary or amend GOCARS, its Services, conditions, functionality, "look and feel" at any time without notice to User.
  • In the event, the User fails to comply with any of the T&C, the Company reserves its right to withdraw the User Account (defined below) in question and suspend or withdraw Services to User without any prior notice.
  • GoCars offerer may deny boarding in case the traveler name does not match with the booking details. It is suggested that travelers should always carry a valid Government issued Photo Id Proof to avoid any confusion / dispute at the time of boarding
  • The Name on your booking ticket / sms / email should match with the name on the photo id proof you are carrying.
  • It is optional and recommended that the users rate every other user they travel with, rating them with grades or leaving a comment about the shared ride. The Ratings are of exclusive use of the Company, in order to provide a better service to users.
  • By downloading and installing the GoCars app (GoIbibo app) you agree to receive communication related to various promotional offers run by GoCars from time to time. The mode of communication can be either SMS, Email, Push or all of them. These communications can be turned off by a user.
  • Ibibo GoCars provides the Users with the GoCars Platform to display the available GoCars offered by GoCars Owner, for sale and purchase by other Users buying the Services on the GoCars Platform. GoCars may charge the GoCars Owner selling the seats, for the Services and/or the Indirect Services rendered from time to time. The fees payable by the GoCars Owners selling the seat, may include, listing fees, evaluation fees, commission on the seat sold, transaction processing fees, integration fees, any other fees as may be levied from time to time in relation to the Services and/or Indirect Services availed by such GoCars Owners. The Services and Indirect Services are governed by these Terms and Conditions and all applicable Policies of the Ibibo GoCars Platform, as may be amended from time to time and shall be deemed to be incorporated in these Terms and Conditions by way of reference. Unless expressly stated otherwise, any new features that augment or enhance the current Services and/or Indirect Services shall be subject to these Terms and Conditions.
Registration and verification on GOCARS:
  • In order to use GoCars, each User must be registered on GoCars and create an account on GoCars ("User Account"). As a part of the registration process, User agrees to provide current, complete and accurate registration information and verification details (hereinafter referred to as "Registration Data") and keep it updated, complete and accurate throughout its use. User agrees to comply with the T&C and accepts that their personal data may be used, collected, stored or processed in accordance with the Privacy Policy of GoCars.
  • The Registration Data uploaded by the User on GoCars may be used in any manner by the Company in connection with the Services at its sole discretion. After uploading Registration Data on GoCars, the User will be deemed to have given his consent for use of his Registration Data by the Company in accordance with the Privacy Policy of GoCars. User hereby forgoes and waives his rights to any claims whatsoever against the Company for use of Registration Data including User picture or other verification details.
  • If Company has reasonable grounds to believe that any information provided by the User is incorrect or incomplete, then the Company may suspend or terminate the User Account of the respective User temporarily or indefinitely at its discretion without notice to such User.
Use of Services:
  • Services offered by the Company will allow the User to share a Vehicle for a Trip either as a Ride Offeror offering the ride for carrying a Co-Traveler for that

    Trip or as a Co-Traveler booking the Trip. The Transaction shall be done in exchange for a Cost Contribution. The Cost of the Trip will be shared by the Ride Offeror with all the Co-Travelers travelling in the Vehicle.
  • The Co-Traveler may contact the Ride Offeror directly for discussing any conditions of travel (including size of luggage allowed to carry, cancellation of Trip before or during the Trip etc.). After finalizing conditions of travel, the Co-Traveler will pay his share of Cost at the time of booking of ride to the Company and Company will reimburse the complete amount to the Ride Offeror within 3-4 working days from the date of confirmation of completion of trip from the Co-Travelers. The payout to the offeror will only happen in the form of bank transfer/NEFT by Ibibo Group .
  • If a Co-Traveller does not take the ride because of his personal reasons and not due to any deficiency on the part of the Ride Offeror, then Co-Traveller will not be entitled for any refund. However, partial refunds will be processed if the cancellation is requested by the Co-Traveller before the start time (irrespective of your pick-up time) and following percentage will be deducted from his Cost Contribution:

  • Time slab: Within 120 minutes of the GoCars Start Time (irrespective of your pick-up time) - 60% Deduction
    Time slab: Before 120 minutes of the GoCars Start Time (irrespective of your pick-up time) - 30% Deduction

    E.g. If a GoCars is scheduled to travel from source "A" to destination "E", irrespective of the pick-up time of passengers from boarding points B, C & D, cancellation policy would apply from the GoCars Start time from Source "A". The above mentioned details in table may be modified or changed by the Company at its own discretion, without prior notice to User.
  • Parking, toll, interstate taxes, passenger taxes or any other applicable taxes and costs will be all inclusive in the Cost which will be shared between the Ride Offeror and the Co-Traveler.
  • All commercial and contractual terms are offered by and agreed to solely between the Users. The Company does not have any control and does not determine or advise or in any way involve itself in offering or approving such commercial and contractual terms agreed between the Ride Offeror and the Co- Travelers. User unconditionally acknowledge that given the nature of the Services and the fact that it is free of charge, the Ride Offeror and Co-Traveler will have no right to initiate any claim against the Company for any issue related to the Trip including, but not limited to, cancellation of Trip before or during the Trip, last minute changes, failure by the Ride Offeror or the Co-Traveler to show up and/or any other unsatisfactory or delayed performance by the Ride Offeror.
    • In case the GoCars does not start and/or user is not picked at the scheduled time, GoCars Customer Care should be reported immediately from the app to request full refund, within 4 hours of the GoCars start time. If failed, GoCars will be assumed as completed and any refund request thereafter would not be entertained.
  • Company has endeavored to ensure that all the information on GoCars is correct, but Company neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data or information contained within the content available on GoCars.
  • Company has no role and will take no steps to manage or schedule any booking and at no time any right, title or interest over the Transaction contemplated herein shall vest with the Company nor shall Company have any obligations or liabilities in respect of the Services offered by and agreed to solely between the Ride Offeror and the Co-Traveler. Company will also not be responsible for unsatisfactory or delayed performance by any User, including but not limited to, safety issues, cancellation of Trip, last minute changes, failure by the Ride Offeror or the Co-Traveler to turn up, Loss of baggage/belongings etc.
  • If a child sits on the guardian's lap then a separate seat booking is not required. However, if the child requires a separate seat then please book the seats accordingly for a convenient & uninterrupted travel experience.
Limited use of Services on GOCARS:
  • GoCars is merely providing a platform to a Ride Offeror and Co-Traveler for sharing a Vehicle in a private capacity in exchange of Cost between them. The User is only allowed to use GoCars for his personal use. Under no circumstances shall a User be permitted to use his User Account or details thereof for any purpose other than for using car pooling facility in India in his personal capacity and he shall not indulge in any activity of profit making or car sharing for hire or similar purposes.
  • The User agrees and undertakes not to exploit or abuse GoCars for any purpose other than the purpose herein and/or for any other purpose which is unlawful or illegal under any law for the time being in force within or outside the territory of India. In addition, GoCars shall not be used in any manner, which could damage, disable, impair or interfere with any other User's right to use and/or enjoyment of GoCars or cause any damage to or hamper the business or reputation of the Company. The User shall refrain itself from obtaining or attempting to obtain any information through any means which is not intentionally made available or provided to it for or through GoCars.
Obligations of the Ride Offeror and Co-Traveler:
Covenants and obligations of the Ride Offeror:
  • The Ride Offeror hereby covenants that:
    1. he is the legitimate owner of the Vehicle or is authorized and entitled to use the Vehicle under the laws of India;
    2. the Trip is undertaken in his personal capacity in accordance with his need;
    3. he will not use GOCARS for any purpose which is unlawful or illegal under any law for the time being in force within or outside the territory of India for any fraudulent, unlawful or criminal activity;
    4. he has procured for the Vehicle, a comprehensive insurance policy, which provides insurance cover to the Co-Travelers in the Vehicle and covers third party liability. The Ride Offeror further agrees that on the request of the Co-Traveler, he will provide the evidence to the Co-Traveler in respect of the subsistence of such insurance policy;
    5. he holds a valid driving license and valid pollution control certificate in respect of the Vehicle;
    6. he will present himself on time at the appointed pick up place as mutually agreed with Co-Travelers with the specified Vehicle;
    7. he must wait for the Co-Travelers at the appointed pick up place for at least 10 (ten) minutes after the agreed time in case Co-Traveler fails to reach the appointed place on time;
    8. he must take reasonable care to ensure good and humble conduct with the Co-Traveler during the Trip. Improper conduct means use of abusive language, driving under the influence of alcohol/drugs, driving rashly etc:
    9. he will pay the amount of Cost Contribution to the Company at the time of offering the Trip on GOCARS;
    10. he will immediately inform the Co-Travelers about any change in respect of the proposed Trip for a Transaction. If one or more Co-Traveler have made a booking and the Ride Offeror decides to change any aspect of the Trip, the Ride Offeror undertakes to contact all Co-Travelers for a Transaction in relation to that Trip to obtain consent from them for such change. If any Co-Traveler refuses to such change and declines to travel then that Co-Traveler will be entitled to a full refund of his Cost Contribution and no compensation will be paid to the Ride Offeror in this scenario.
    11. Offeror will not charge additionally at boarding or over what is listed on the Application, in case of breach GoCars reserves right to block or prohibit offeror from offering Rydes on the App;
    12. It is strongly advised that Ryde Owners use the Start - Stop feature provided in the app at the beginning and the end of the journey to avoid any unnecessary delay in their payouts. The prompt and active use of the feature will help us release your payouts quickly and seamlessly.
Covenants and obligations of the Co-Traveler:
  • The Co-Traveler hereby covenants that:
    1. the Trip is undertaken in his personal capacity in accordance with his need and car sharing shall not be accepted for hire or reward or for profit making in any commercial context;
    2. he will not use GoCars for any commercial purpose and/or for any other purpose which is unlawful or illegal under any law for the time being in force within or outside the territory of India for any fraudulent, unlawful or criminal activity;
    3. he will arrive on time at the appointed pick up place as mutually agreed with Ride Offeror;
    4. he shall wait for the Ride Offeror at the appointed pick up place for at least 10 (ten) minutes after the agreed time if Ride Offeror fails to reach the appointed place on time;
    5. he must take reasonable care to ensure good and humble conduct with the Co-Traveler during the Trip. Improper conduct means use of abusive language, travelling under the influence of alcohol/drugs etc. & failure in adherence would result as being asked to de-board the vehicle with no refunds;
    6. he will pay his share of Cost Contribution of the Trip at the time of booking the Trip to the Company.
    7. he will immediately inform the Ride Offeror in case he is required to cancel the Trip. In such a situation, Co-Traveler will be entitled to refund as per the cancellation policy of the Company as detailed in Clause 3.3 above.
Disclaimer of warranties and no liability of Company:
  • User acknowledges that the Company is acting as a facilitator while providing the Services on GoCars. It is as an online platform for Users who want to pool a car within the city or inter-city in India. The Services offered through or via GoCars is provided on "as is" basis without any representation or warranty of any kind from the Company, either expressed or implied, including without limitation, any representation or warranty for timeliness, safety, continuity, uninterrupted travel, quality, conditions of Vehicle, driving skill, performance for any particular purpose with respect to the Trip.
  • User agrees that the Company doesn't control the Cost of Trip offered through GoCars or any conditions or terms of the Trip as same are agreed and negotiated by the Ride Offeror and Co-Traveler on their own and these are strictly within the control of the Ride Offeror and Co-Traveler only. Users may access the Services on GoCars at their own risk and using their best and prudent judgment before entering into any arrangement with other Users through GOCARS.
  • User agrees that the Company is acting as a passive conduit between the Ride Offeror and Co-Traveler and the Company does not have any control and does not determine or advise or in any way involve itself in the offering or acceptance of such commercial and/or contractual terms between the Ride Offeror and the Co-Traveler. User further accepts that the Company shall not be responsible in any manner for any quality or performance or unsatisfactory or delayed performance by Ride Offeror and/or Co-Travelers on the Trip.
  • Company gives no warranty or assurance in regard to insurance and pollution control certificate obtained or to be obtained by the Ride Offeror as provided in Clause 5.1 (d) and (e) above and it is the Co-Traveler's responsibility to verify that insurance procured by the Ride Offeror provides adequate cover to third party.
  • The Company endeavors to provide information which is accurate, complete, and reliable posted on GoCars. However, Company makes no representation about correctness of the Registration Data available on GoCars or any other information published on GoCars at any point of time. All information, picture(s), graphics, content is provided "as is" without warranty of any kind, either express or implied by Company on GoCars.
Indemnity:
  • Users agree to indemnify and hold harmless the Company, its affiliates, franchisees and any of their respective directors, officers, employees, agents, licensees or other representatives from and against all claims, liability and expenses, including all legal fees and costs arising from or in relation to (a) breach of the T&Cs by the Users; and (b) use of GOCARS including transmission or modification of Registration Data or any other information by the Users on GOCARS; and (c) consequences of any acts or omissions by Users and claims or demands under any statute, contract or otherwise in relation to Trip or Services provided herein. This provision shall survive the termination of User's right to use GOCARS.
  • The User has discharged the Company, their affiliates, and their respective directors, officers, employees, and agents from any and all claims, liability, loss, or damage, including any third party claims, arising from or relating to, in whole or in part, the Services, or the use, misuse of, or inability to use the Services as contemplated on GoCars.
Intellectual property rights:
  • The information displayed on or contained on GOCARS including, without limitation, GOCARS software, design, text, editorial materials, informational text, images, artwork and other graphic materials, names, logos including all other rights, tangible and intangible with regard to the Services belongs exclusively to the Company and Company is merely permitting Users to use the Services for Ride Offerors and Co-Travelers for a Transaction in exchange for sharing the Cost of the Trip between the Ride Offeror and the Co-Traveler.
Miscellaneous:
Applicable Laws and jurisdiction:
  • The T&C shall be governed by and construed in accordance with the laws of India and the Parties agree that any disputes arising in relation to these T&C shall be subject to exclusive jurisdiction of the competent courts at New Delhi only.

  • Management of disputes
  • The Company may at its sole discretion provide Users with an online service for resolving disputes. This service is non-binding and Company is under no obligation to resolve disputes between Users and the dispute resolution mechanism may be opted and offered by Company at its sole discretion which may be withdrawn at any time.

  • Compliance with privacy policy and cookies policy:
  • User agrees that along with the T&C, User shall also be subject to Company's Privacy Policy and Cookies Policy.

  • No Partnership
  • None of the provisions of the T&C, notices or the right to use GoCars by the Users shall be deemed to constitute a partnership between the Users and the Company.
Sales Discount:
  • Ibibo may offer discounts to co-travelers on GoCars to avail bookings by reducing the price offered by offeror with or without intimating offeror. However, offeror will get full amount after completion of the GoCars.
  • Ibibo reserves the right to change, alter, remove or modify the discount amount at any time.
Payout: Do's & Don'ts
  • While we strive continuously to make all our users everyday travel hassle free, certain measures are taken to keep our community clean and away from any malpractices. We have found some users trying to abuse the system in the past by indulging into fraudulent activities and misuse the various promotional activities run by us. This hampers the genuine users in a big way which is strictly against our policies. Hence, we have laid down some of the malpractices which users might indulge in and which may result in the upholding of their GoCars Payouts permanently. Hence, users are advised to refrain from:
    1. Furnishing somebody else's account to transfer the earned money.
    2. Booking multiple seats/Rydes under one name.
    3. Booking seat/Ryde for somebody else.
    4. Multiple accounts with same email address, fake email IDs, same mobile number on multiple device IDs & usage of fake locations is a violation of our policy and can render your account invalid for any referral, promotional scheme or usage of our service.
    5. Creating multiple accounts to abuse promotional discounts.
    6. Transacting to earn the promo amount within the friends/family/close group, without actually travelling hence defeating the purpose of introducing the Referral codes.
  • Company reserves the right to validate any Transaction completed by a User/Co-Traveller using GOCARS. In case any Transaction made by User is found to be fraudulent in nature, User shall be liable to charges with respect to fraudulent Transaction in its next Trip. Decision of Company shall be final and binding in this Regards.

CAR RENTAL TERMS

General Terms and Conditions
  • Distance and time is calculated from garage back to garage for both within city and outside city trips. In case of a pickup from City A and drop to city B, the distance from the drop off point in city B to garage in City A will be calculated and the payment for the same has to be made by the customer.
  • Distance and time are calculated from the operator's garage and not from the customer's residence. Customers are requested to check the starting time and the starting odometer recorded on the trip sheet available with the driver prior to the journey. Disputes regarding the same will not be acceptable after completion of journey.
  • Expenses like toll charges permit charges, parking charges, entry & toll fees are to be borne by hirer.
  • Service Tax & any other Government Tax as per Government guidelines will be charged on the total bill.
  • The estimate provided at the time of booking is not to be construed as a package pricing for your trip unless specifically indicated. The final amount for your trip will be calculated based on actual usage (number of Kilometers and hours).
  • For Local Duties, driver BA/TA is applicable after 10.00 pm (or after 12 hours of service). In Hyderabad, local BA/TA is applicable between 9.00 pm and 7.00 am.
  • Extra time up to 30 minutes will be treated half an hour, 31 minutes onwards as full hour and will attract tariff applicable to next higher slab/extra hour.
Other Applicable Terms and Conditions
I, do hereby confirm that I have read, understood and acknowledged the following terms and conditions:
  1. Customer understands and agrees that goibibo.com is ONLY an online marketplace and it does not operate taxi services on its own. In order to provide a comprehensive choice of taxi services, vehicle types and prices to customers, it has tied up with many taxi Operators ("Operators").
  2. Customer understands and agrees to avail taxi service of the Operator where such arrangement for taxi hire is with the Operator and goibibo.com is not liable to you for the provision of these services.
  3. Customer understands and agrees that goibibo.com responsibilities doesn't include:
    • The taxi not departing/reaching on time;
    • The taxi driver being rude;
    • The taxi seats etc. not being up to customer's expectations;
    • The Operator cancelling the trip due to unavoidable reasons;
    • The baggage of the customer getting lost/stolen/damaged;
    • The Operator changing a customer's seat at the last minute to accommodate a lady/child;
    • The customer waiting at the wrong boarding point (please call the Operator to find out the exact, boarding point if you are not a regular traveler on that particular taxi) etc.
    • The customer has been dropped to nearest location in order of preference and not at a particular place which is not on the route.
  4. Customer shall be present 15 minutes in advance at the boarding point to avoid delays during the journey.
  5. Customer shall carry a copy of confirmed ticket with personal identification certificate such as Pan Card, Driving License etc. for verification, failing to do so, customer may not be allowed to board the taxi.
  6. Customer shall ensure appropriate behavior and avoid any nuisance, quarrel, manhandling with fellow customers or driver of the taxi during the journey. In case of such behavior, the taxi driver shall have complete authority to forbid you to carry out the journey. No loss or claim resulting out of such incident shall be payable in any manner to customer.
  7. Customer shall not be allowed to travel in the taxi if he is found intoxicated or under influence of any drug or similar substances.
  8. Customer shall stop and take breaks at specified places only and customer shall not be allowed to take additional breaks except in case of emergency.
  9. Customer shall be responsible and liable for their own safety and security of luggage. In no condition, goibibo.com will indemnify any loss to customer or their luggage in any event.
  10. Customer shall not smoke; chew tobacco or such other substances during the journey.
  11. Customer shall comply with "Cancellation Policy" of the Operator for the purpose of this transaction. In case of cancellation, Customer shall be refunded the balance amount from the ticket fare after appropriate deductions as per above mentioned Cancellation Policy. Customer confirms that he has read, understood and acknowledged this Cancellation Policy as provided with the confirmed ticket at customer's registered email id.
  12. In case of break down or accident of taxi where Operator has been unable to make alternative arrangement, goibibo.com shall provide proportionate refund to Customer for uncovered distance. Any claims, liabilities or legal costs arising out of such event shall be borne by the Operator.
  13. In the event of any dissatisfaction with any of the services provided by Operator or goibibo.com, the matter must be reported directly to Operator or goibibo.com, within 24 hours in order that action may be taken to remedy the problem. If notice is not given to Operator or goibibo.com within 24 hours, after discovery of the dissatisfaction, Operator or goibibo.com cannot and will not accept responsibility.
  14. Customer agree that goibibo.com does not warrant or make any representations regarding the use of or the result of the use of the taxi services given on its site in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from the Operator.
  15. goibibo.com will not be liable to Customer or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of the information derived by customer through usage of site. In no event shall goibibo.com be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of information provided on the site in so far as such information is derived from the Operator.
  16. To the extent permitted by law, neither goibibo.com nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings)of Operator as made available on our site, (iii) the services rendered or the products offered by the Operator, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our site, or (v) for any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the Operator (its employees, directors, officers, agents, representatives or affiliated companies), including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.
  17. Apart from the terms and conditions mentioned above, Customer has read, understood and acknowledged general terms and conditions set out in http://www.goibibo.com/terms-and-conditions/.
Outstation Travel Terms
  • For Out Station duties, a min of 250 Kilometers is chargeable in Bangalore. 300 Kilometers in Hyderabad. Min of 225 Kilometers or 250 Kilometers in Chennai. For all other cities, a min of 300 Kilometers is chargeable per day for outstation travel.
  • A calendar day begins at 6.00 A.M and ends at 12.00 Midnight. In case a drop off happens after 12 midnight, an additional days charges (of 225 Kilometers, 250 Kilometers or 300 Kilometers) are applicable unless specifically stated in the package rates quoted.
  • Driver BA/TA will be twice the normal daily BA/TA between 10 pm and 6 am. (If the driver of the vehicle being hired drives the car beyond 10 pm on any night or before 6 am on any day, then twice the applicable daily BA/TA will apply).
  • No receipts will be provided for state entry taxes by the operator.
Goibibo Terms & conditions and responsibilities
  • Goibibo is ONLY an online car rental booking agent. It does not operate any car rental services of its own. In order to provide a comprehensive choice of car rental operators, vehicle types and prices to customers, it has tied up with many car rental operators.
  • Your contract for car hire is with the car rental operator and we are not liable to you for the provision of these services, however we will try to ensure that you have a car rental service at your disposal in our capacity as agent for the car rental operators.
  • Booking a car rental (that will be serviced by the car rental operator) from its' network of car rental operators
  • Providing refund and support in the event of cancellation.
  • Car rental tariffs are subject to change without prior notice.
  • In case cancellations is made less than 12 hours to departure time, booking is non cancellable. On cancellation entire amount will be forfeited.
  • INR 100 would apply as cancellation charges if booking is cancelled before 12 hrs to departure time and Rs 50 will be charged as a ibibo service fees.

HOTEL TERMS

APART FROM THE GENERAL TERMS AND CONDITIONS, THE BELOW MENTIONED ARE THE SPECIFIC HOTEL TERMS.
  • Goibibo act only as an intermediary agent with only the role of a mediator. Even if you make a booking through us, the contract will be between the supplier and you and the general travel and contractual terms and conditions of the supplier shall apply. We are not a party to the contractual relationship.
  • Hotels may not allow local residents to check-in as guests . This is strictly subject to the Hotel Policies and goibibo will not be responsible for such check-in denials.
  • Hotels reserves the right of admission. Unmarried/unrelated couples may not be allowed to check-in. Similarly accommodation can be denied to guests posing as a Couple if suitable proof of identification is not presented at check-in. Goibibo will not be responsible for any check-in denied by the hotel due to the aforesaid reason. No refund would be applicable in case the hotel denies check-in under such circumstances.
  • Hotel may deny check in to guests providing Id Proof of the same city as the hotel itself.
  • The hotel pictures/information on the website, including amenities and facilities are provided by the hotel. This information is for reference only. For any discrepancy that exists between the website pictures and actual settings, Goibibo is not liable and responsible.
  • It is mandatory for you to send the auto generated form filling your correct credit card details immediately to the hotel in order for the booking to be confirmed by the hotel/accommodation.
  • The booking is not confirmed until the filled auto generated form is sent to the hotel.
  • The credit card details should be sent only via the auto generated form and in no other format.
  • Prior to the filling of the auto generated form being sent to the hotel by you, your booking is only provisional and hotel has no obligation to reserve a room for you.
  • The hotel shall confirm your booking post authorising and verifying the credit card details.
  • The hotel may deny your booking if it is not able to authenticate and verify the credit card details as per its terms and conditions.
  • The Company does not store your credit card in details database as they are sent by you directly to the hotel and stored by the hotel.
  • The hotel might block your credit card for the amount of the booking as per the hotel's terms and conditions and the Company shall not be responsible for the same.
  • The primary guest must be at least 18 years old to be able to check into the hotel.
  • Check-in time and check-out time is as per hotel policy & terms. Early check-in or late check-out request is subject to availability and the hotel might charge you extra for it. Please note that the check-in time is subject to change as per hotel policy & seasonality.
  • Your stay does not include additional personal expenses like telephone charges, meals that aren't part of your meal plan, any hotel services you use (like laundry and room service) or tips. The hotel will charge you directly for these when you're checking out.
  • It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Drivers License, Voters Card, and Passport. Without valid ID the guest will not be allowed to check in. Note- PAN Cards will not be accepted as a valid ID card.
  • The hotel reserves the right of admission. Accommodation can be denied to guests posing as a 'couple' if suitable proof of identification is not presented at check-in. Company will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  • Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas/ New Year's Eve or other festivals as decided by the hotel. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  • Government has levied service tax on hotel room charges effective on stays from 1st May 2011. This tax may be required to be settled directly at the hotel.
  • Time Zone applicable for content displayed on the website shall be Indian Standard Time for all purposes unless explicitly mentioned otherwise.
  • Taxes, for all Expedia Collect inventory, mean "Tax Recovery Charges and Service Fees". The complete T&C can be accessed at EAN Affiliate Program Agreement.
    ADDITIONAL TERMS AND CONDITIONS APPLICABLE FOR ALL HOTEL OFFERS
  • Goibibo reserves the right to:
  • a. discontinue or extend the Cashback period without assigning any reasons whatsoever;
  • b. change/ amend / add /delete/ modify terms and conditions of this Cashback without assigning any reasons whatsoever. Customers acknowledge that they will not be personally advised of any such change/ amendment / addition /deletion/ modification. Customers are advised to check for any such change/ amendment / addition /deletion/ modification regularly. Customers hereby unconditionally agree to all such changes/ amendments/ additions/ deletions/ modifications.>
  • All taxes, duties, levies or other statutory dues and charges payable in connection with the benefits accruing under the Cashback shall be borne solely by the Customer and Goibibo shall not be liable in any manner whatsoever for any such taxes, duties, levies or other statutory dues and charges.
  • Customers are requested to be accustomed, satisfy and agree to with these terms and conditions of the Cashback before participating in or making any purchase in relation to this Cashback. Participation in the Cashback is discretion of Customer.
  • Customers are not being charged extra for participating in the Cashback.
  • Liability of Goibibo shall be limited to the extent of the cash back to which Customer is entitled as per terms and conditions.
  • Decision of Goibibo in respect of Cashback, benefits or any matters related thereto shall be final and binding and no correspondence will be entertained in this behalf.
  • All disputes are subject to exclusive jurisdiction of the competent courts in New Delhi only.
  • By participating in this Scheme, Customers agree to be bound by these terms and conditions and waive any right to claim ambiguity in these terms & conditions. Goibibo does not provide any warranties with regard to the quality or fitness for any purpose of the hotels available under the Cashback. Customers agree to release, discharge, indemnify and hold harmless Goibibo, and its directors, officers, employees and agents, from and against any claims, damages or liability due to any injuries or losses to any person (including death) or property of any kind resulting in whole or in part, directly or indirectly, from acceptance, use, or loss of any Cashback related benefit/hotel booking, or participation in any Cashback-related activity or participation herein.
  • All other standard terms and conditions applicable are listed on www. goibibo.com.
    APART FROM THE GENERAL TERMS AND CONDITIONS, THE BELOW MENTIONED ARE THE SPECIFIC PAY AT HOTEL TERMS.
  • It is mandatory for you to send the auto generated form filling your correct credit card details immediately to the hotel in order for the booking to be confirmed by the hotel/accommodation.
  • The booking is not confirmed until the filled auto generated form is sent to the hotel.
  • The credit card details should be sent only via the auto generated form and in no other format.
  • Prior to the filled the auto generated form being sent to the hotel by you, your booking is only provisional and hotel has no obligation to reserve a room for you.
  • The hotel shall confirm your booking post authorising and verifying the credit card details.
  • The hotel may deny your booking if it is not able to authenticate and verify the credit card details as per its terms and conditions.
  • The Company does not store your credit card in details database as they are sent by you directly to the hotel and stored by the hotel.
  • The hotel might block your credit card for the amount of the booking as per the hotel's terms and conditions and the Company shall not be responsible for the same.
Cancellation Policy:
  • The Cancellation Policies of the Hotels are dynamic and may change from time to time. The Cancellation policy of the Hotel may change in the interim period of booking and date of stay of the Guest. The Cancellation Policy prevailing at the time of check in/cancellation of the booking by the Customer will be the applicable policy.
  • Hotels being booked may have their own cancellation policy and may charge user accordingly.
  • In the event of Cancellation the money shall be debited from your credit card directly by the Hotel as per Cancellation Policy of the Hotel.
  • On cancellation of bookings done using promotional codes, the hotel cancellation charges are calculated on total price before discount. For such bookings, an additional goibibo cancellation charge of 10% or Rs.500, whichever is minimum will be deducted from the refund amount after applying the hotel cancellation policy. For goStay bookings, goibibo cancellation charge of 50% will be deducted.
  • Cancellations can be done online as well through our call-centre.
  • Only those cancellation requests which are made either online or on the phone to our customer support team shall be entertained. The Company shall not be liable to entertain any cancellation requests made directly to the hotel without intimating the Company and also through any other medium including, but not limited to, SMS or e-mail.
  • If you don't show up at the hotel, you'll still be charged the entire amount and hotel will debit the amount from your card directly.
Modifications & Refunds:
  • The company do not accept amendment request to the hotel reservation if the check in is within 48 Hours.
  • The Company doesn't support changes and modifications to online bookings once they're made.
  • All the refunds shall be done by the Hotel directly to you and the Company is not responsible to ensuring any refunds whatsoever.
  • Your bank may debit its own separate charges from refunds made to your credit card or bank account.

Review and Rating Terms

These terms and conditions of use apply to any use of the Website including your browsing and uploading of hotel/holiday reviews, pictures taken by tourists / travelers, travel videos, forum postings, and any other publications by you on the Website.
These Terms and Conditions of use and any additional terms posted on http://www.goibibo.com/terms-and-conditions/ constitute the entire agreement between Company and you with respect to your use of the Website.
Content of the online service
You may visit the Website to gain information without charge and may also participate by inserting a hotel review, by inserting/uploading pictures of his/her holiday, as well as videos of his/her holiday, and/or by writing an entry/posting ("Content").
General terms
  • By using this Website you agree that you are at least 18 years old in order to upload the Content on the website.
  • You warrant and represent that you have no personal or business relationship with the Company and have not been offered any incentive or payment from the Company to write and upload any Content
  • The Company is not liable for any direct or indirect damages arising from the use of the Content.
  • You shall not make any statements about yourself or any other person which are false or capable of being misunderstood or misrepresented in any manner.
  • It is a condition of your use of this Website that you shall not upload any content that:
    • Is deliberately or negligently false;
    • It is a condition of your use of this Website that you shall not upload any content that:
    • Is deliberately or negligently false;
    • Is abusive, threatening, inflammatory, offensive, defamatory, coercive, obscene, belligerent, glorifying violence, vulgar, sexually explicit, pornographic or otherwise objectionable;
    • Is racist, promotes illegal activity, incitement of the masses, bigotry or hatred;
    • violates or infringes any applicable law;
    • you are not authorized to propagate;
    • contains viruses, corrupted data or other harmful, disruptive or destructive files;
    • Is unrelated to the area of the Website where it is posted; or
    • Contains unauthorised links or similar entities or is capable of interfering with the functioning of foreign data processing equipment/installations, in particular computers.
    • Please note that we do not edit or control the content posted or distributed on the Website by users. In the event that any user violates any of the above restrictions or the following terms concerning the posting or uploading of Content
    • The Company reserves the right to delete, modify or add content without prior or later notice and without explanations and/or reason.
    • Grant of rights - By posting or uploading Content on the Website you agree that you have full rights and authority to do so and have obtained any necessary approvals and consents from third parties where applicable.
    • You acknowledge and agree that your Content is non-confidential and non-proprietary.
    • You hereby grant the Company and its affiliates a free of charge, irrevocable, permanent, transferable, fully sub-licensable and worldwide right to use your Content in any form and in any medium which is now known or devised at a later date (including but not limited to print, on the internet (including but not limited to www.goibibo.com, television and mobile communication platforms).
    • You permit us to use your name which you provide to us alongside any Content you submit and acknowledge that the we may choose to provide attribution of your comments or reviews at our discretion.
    • You grant the Company the right to take legal action against any person or entity that violates yours or the Company's rights in the Content by a breach of these terms of use. Please note that if you violate one or more of these terms of use, you will indemnify us to the full extent of any claims by any third party.
    • Additional special terms for posting, transmitting, or uploading of hotel reviews/holiday reports/pictures/videos/cruise reviews
    • Any effort to disrupt, destroy, limit or otherwise negatively influence or modify the intended functionality of the Website is prohibited.
    • Furthermore you agree
      • To describe hotels and places as accurately as possible and in particular to add all parts of the name and further information necessary for their identification, especially in respect to hotel chains;
      • To only rate a hotel/resort if you have spent time in that specific hotel/resort and/or have used their service ;
      • That you will not provide a report, comment or upload a picture in respect of hotels or resorts where you are an employee, owner or operator at the hotel or resort or connected to it in any other similar way.
      • Not to give any false or misleading ratings or false statements concerning staff, holiday makers, leisure facilities, hotels, resorts, and cruises which could have an effect on the decision of other people willing to travel to a particular destination or use a particular service;
      • To give comments within the boundaries of freedom of speech for the purpose of giving other people who are willing to travel and use a connected service the possibility for an objective, meaningful and comprehensive insight into a destination, region, hotel, resort, service and its/their circumstances.
      • Not to collect, assemble, and/or publish in any way other users' personal data and/or other information.
      Further specific terms and conditions governing the use of contact forums and messaging via the private mailing system
    • You agree that where you contact us and any third parties by using the Website, its private message system and/or a contact forum, you will not write or send any content which:
      • Is abusive, threatening, offensive, defamatory, coercive, obscene, belligerent, glorifying violence, vulgar, sexually explicit, pornographic or otherwise objectionable and/or actionable/illicit;
      • Is contrary to any applicable law, especially violates third parties' intellectual property rights;
      • Is commercial advertisement or any other undesired advertisement (e.g. spam), and
      • Is otherwise in breach of any other part of these terms and conditions of use.
The Company retains the right to temporarily or permanently ban any user/s who are in breach of these or any other part of these terms and conditions.
Access for hoteliers and Hotelier picture upload
A manager or other suitably senior person in charge of a hotel may write news and hints concerning his hotel, or upload pictures and offer these to users on the Website. Thus interested holiday makers can gain important extra information about a hotel, alongside to hotel reviews. This service is free of charge.
Things to keep in mind when viewing Content
  • Hotel reviews, reports, ship reviews, pictures, videos and related other Content which are available through the Website originate from third parties and represent the opinion of the respective third party user.
  • If some time has passed since the posting, transmission, or uploading of Content it should be borne in mind that circumstances, hotels and resorts etc. might have changed.
  • The quality of an assessment of a hotel or resort may depend on the quantity of available reports and reviews. A single picture or review is not usually capable of providing a complete impression of the situation and may only represent, for example, small parts of a hotel or surrounding area.
  • Furthermore, the content of a report or review may vary depending on the age of respective persons, their interests and the purpose of their visit (relaxation, sports, nightlife, exploration, business trip), and if people are traveling on their own, in a group or as a couple.
  • Also, travelers' nationality, the frequency of their holidays and traveling and previous experiences in different countries may have an impact.
PLEASE BE AWARE THAT BY PROVIDING INFORMATION ABOUT A DESTINATION, WE ARE NOT SUGGESTING THAT TRAVEL TO SUCH PLACES IS ADVISABLE OR RISK FREE. WE ARE NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM YOU DECIDING TO TRAVEL TO SUCH DESTINATIONS.
Liability and Disclaimer
  • The Company does not guarantee or warrant the completeness, correctness, accuracy or quality of any User Content.
  • On this basis, we would recommend that you should get in touch with authorities, embassies, tourist information desks and other applicable institutions in order to help verify the accuracy of the Content.
  • Content concerning travel services, prices and taxes has been provided to the Company by travel agencies, and/or related service institutions.
  • The Company cannot guarantee the correctness, completeness, accuracy or quality of the Content.
  • Please note that user Content represents the views of the individual use and does not represent a statement, opinion recommendation or rating by the Company..
  • The Website and content may be used it at your own risk.
  • The Company expressly reserves the right to block, modify, add to and/or delete all or part of the Website, or any of its other websites, whether temporarily or permanently.
  • You are responsible for ensuring that you have the necessary IT equipment to use the Website.
  • The Company does not guarantee or warrant that the Website is free of viruses, worms, Trojan horses or any other malicious codes which could have a destructive, vitiating, disruptive or other negative impact.
NOTHING IN THESE TERMS OF USE SHALL LIMIT OR EXCLUDE OUR LIABILITY (IF ANY) TO YOU FOR: A BREACH OF YOUR CONSUMER RIGHTS; FRAUD OR FRAUDULENT MISREPRESENTATION; PERSONAL INJURY OR DEATH RESULTING FROM OUR NEGLIGENCE; OR ANY OTHER MATTER FOR WHICH IT WOULD BE ILLEGAL FOR US TO EXCLUDE, OR ATTEMPT TO EXCLUDE OUR LIABILITY.
Trademarks, intellectual property, copyright
  • We are the owner or the licensee of all intellectual property rights (copyright, trade marks, patents, design rights etc.) in our Website, and in the content published on it.
  • Any content published on the Website (e.g. software, products, trademarks such as logos etc., information, reports, pictures and graphics) is protected by national and international laws and agreements.
  • Content concerning travel services, prices and taxes has been provided to the Company by travel agencies, and/or related service institutions.
  • The Company cannot guarantee the correctness, completeness, accuracy or quality of the Content.
  • Please note that user Content represents the views of the individual use and does not represent a statement, opinion recommendation or rating by the Company..
  • Any kind of copying, duplication, distribution, commercial exploitation, modification, adding and/or deletion is prohibited, including the integration of any content on external websites, for example through interlinks, deeplinks, or frames.
  • Compensation
  • You agree to defend and fully compensate Company and its affiliates and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature, including but not limited, to reasonable legal and accounting fees, brought by third parties as a result of:
    • Your breach of these terms of use or the documents referenced herein;
    • Your violation of any applicable law including but not limited to violation of intellectual property rights of a third party; or
    • Your use of this Website.
  • Privacy policy
  • Data protection is an important subject to Company. Any personal data, which you provide by using the Website, is used in accordance with applicable data protection regulations and our privacy policy.
  • Please click here to see our privacy policy
  • Modification of terms of use
    • The Company reserves the right to modify or supplement these terms of use for regulatory, legal, technical or any other reason with future effect by placing an advance notice on the Website. The notice will include the date of planned change and the consequences for users.
    • Registered users of the Company will get additional information about planned change of terms of use via e-mail.
    Governing law and Forum
    • These terms and conditions are governed by and shall be construed in accordance with the laws of the Republic of India and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated at Delhi, India
    Severability clause
    • If any part of these terms is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remaining provisions of these terms of use shall continue in effect.
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