Aurika, Mumbai International Airport - Luxury by Lemon Tree Hotels

My recent stay at Aurika Skycity Hotel Mumbai was truly an outstanding experience! From the moment we arrived, we were greeted with warm hospitality and exceptional service. The hotel’s ambience is sophisticated and welcoming, setting the tone for a relaxing getaway. Our room was spotless and spacious, equipped with all modern amenities one could ask for. The bed was incredibly comfortable, and we greatly appreciated how exceptionally quiet and well-insulated the rooms were, allowing for uninterrupted peace and relaxation. One of the highlights of our stay was the luxurious spa. I cannot commend PoiPoi, RD, and Mumtaz enough for their incredible service. They were professional, attentive, and ensured that we were completely cared for throughout our treatment. It was a rejuvenating experience that left us feeling pampered and revitalized. Overall, our stay at Aurika Skycity Hotel Mumbai was excellent. The combination of the luxurious accommodations, top-notch amenities, and the exceptional staff made for an unforgettable stay. I highly recommend this hotel to anyone looking for a perfect blend of comfort and luxury. Thank you, Aurika Skycity, for a memorable experience. We can't wait to return!

सादर नमस्कार। मैं आपके होटल में हाल ही में हुए अपने प्रवास के अनुभव के संबंध में अपनी गहरी संतुष्टि और सराहना व्यक्त करना चाहता हूँ। मेरे संपूर्ण ठहराव के दौरान जो सेवाएँ, सुविधाएँ और आतिथ्य मुझे प्राप्त हुआ, वह अत्यंत प्रशंसनीय रहा। विशेष रूप से मैं निम्न बिंदुओं का उल्लेख करना चाहूँगा: कमरे की व्यवस्था एवं उन्नयन: मेरे कमरे को 'सूट रूम' में अपग्रेड किया गया, जो मेरे लिए अत्यंत सुखद अनुभव रहा। कमरा साफ-सुथरा, सुसज्जित एवं अत्यंत आरामदायक था। इस विनम्र gesture के लिए मैं आपका आभारी हूँ। सुविधाएँ एवं सेवा-स्तर: होटल की समस्त सुविधाएँ उच्चस्तरीय थीं। समस्त स्टाफ का व्यवहार अत्यंत विनम्र, दक्ष एवं सहयोगात्मक रहा, जो आपके संगठन की उत्कृष्ट सेवा भावना को दर्शाता है। भोजन अनुभव: आपके होटल का भोजन स्वाद, गुणवत्ता एवं विविधता की दृष्टि से अत्यंत संतोषजनक था। परोसे गए प्रत्येक व्यंजन में ताजगी एवं परिपूर्णता की झलक स्पष्ट थी। कुल मिलाकर, मैं अपने प्रवास को १० में से १० अंक देना चाहूँगा। यह मेरे लिए एक अत्यंत उत्कृष्ट और स्मरणीय अनुभव रहा। आपके द्वारा प्रदान की गई उत्कृष्ट सेवा के लिए पुनः हार्दिक धन्यवाद। भविष्य में भी आपके होटल में ठहरने की मेरी प्रबल इच्छा है, एवं मैं अपने परिचितों को भी इसकी सिफारिश अवश्य करूँगा। Excellent

My primary reason to book it was that it was part of the Lemon Tree Umbrella, but I was wrong. No where close to Lemon Tree, forget Luxory By Lemon Tree. It starts with The Security damaging our bags at the gate while checking the car. Upon informing the staff at the reception, he was just operating as if he was programmed, one apology and then back to just focusing on whats included and whats chargeable to the guests. The food was not up to the mark at the buffet breakfast. The room amenities were standard n nothing luxurious, and to top it all, they kept drilling n hammering, which disturbed our sleep. We informed them, and the duty manager says I will get it stopped. It stops for a while and then starts again. Again a call to the Duty Manager who says I have stopped it. Why give rooms or open the hotel before you have finished all the work. Honestly not worth the premium price that they are currently demanding due to the algorithm hike that hotels get. The Food definitely and the overall ambience is just pretty normal. Even other individual hotels maintain these Standards. Brands should have been doing better

the moment we checked in the hotel, it took the hotel staff 2 hours to decide which room they need to allot us. the in room service was horrible. just to connect me to fromt desk, or in rrom dining, or reception via phone from the room it would take atleast 15 minutes. when asked for something from in room dining or if placed any order then it would take a lot of time to fullfill than the time usually taken at other 5 star hotels. i was told that i would be getting 15 %discount on spa services. but in reality i did not get any discount. overall the property is good, nice and i guess new. but the service here is horrible and it cannot be compared to a 5 star nor it can be compared to a 3 star. instead any local hotel would have given a better service than aurika.