Baga Hideout Premiere

Very Very bad Resort of (Baga) Goa, too far From Beach and that's evening 5 pm no One are here for Room Cleaning or For Servicing After Call 4-5 time in Reception no one Coming, they are Asking 1st they Cleaned Checkout room then they do Occupied room. they Have Smelly Pillow and Dirty Linen,may be that's main Attraction of the hotel whenever you go too bed for rest you got Pillow's bad Smell in whole day in your body. that is Enough for spoiling your Holidays, every time Leakage in Bathroom taps,Dirty Bathroom and Its Interior are too bad, they Don't have cupboards or Lockers in Room Your Security your Responsibility.they don't have Partition in wash room every time you bath whole floor become wet whole day. they have Only 4-5 person Staff who can manage whole resort. they are Cleaning they are in food and they are in Reception. Breakfast quality are also too bad too oily puri bhaji, Bread pakoras, Parathas nd in Non veg Breakfast they Have Only boil Eggs, juice Quality are also too Bad, not Healthy For Kids or for anyone, Complimentary Food Items quality are too bad. instead of Pool they don't have Anything good nor Room, Nor Bathroom nor Services nor food and staff not Have any Dress. Don't go to with this hotel. in this price and less price You got best hotel in Baga and calangute, they Have 2 property in same Location. name of Baga Hideout Resort and Hideout Premier. every time when you Order Your Grocery/food item they Confuse rider or Deliveryman for Delivery and Try too Cancel your Outside parcel/item. when deliveryman Deliver your order in Reception they Confuse you and tell Your Order deliver in Other one resort go there and pick your order Self they don't have staff for taking your parcel staff are also too rude. both Resort are Interconnected but they do not help you. go Self from roadside and pick your order from other resort.after paying lots of money you can't get quality Service. Ac remote/TV Remote every things are not Working Properly. may be They Are Confused between Their both Resorts. nothing Is Premier in this Property just Wastage of Money.

The room was nice but it was confusing to get to the hotel. Hideout Premier is listed as a separate property on google maps but the check in is the same as Hideout Resort. Had to do a lot of unwanted walking up and down with a suitcase. Customer service was okay but all the staff seem disinterested at best and doing the bare minimum to get by. When I checked out a day in advance the staff didn't even bother to ask if everything was okay or if I had any feedback. They didn't try to get me to stay either. While I respect that they didn't pry into my reasons, I was a little surprised by their lack of interest in serving a customer. They also don't allow the bell boys to stand in the AC area of the reception, which seemed a bit discriminatory to me. Overall a strange experience that I wouldn't like to repeat.

1) AC was not fully functional. (In the allocated room, the room was not getting cold even after running AC for one hour.) Later room was changed. But in that there are problems. 2) Food is getting delivered very late in the restaurant. 3) There is leakage in the bedroom. Water is coming out from the Bathroom to the Bedroom near the bed area. 4) In the bathroom, there is no curtain though on the next day they arranged one. 5) The number of pillows is not as per number of guests. When asking them for one additional pillow they were saying it is chargeable. 6) No AC cooling on Loft Bed area even after changing room and they have arranged fan for Loft bed area later.

Did not have the option of no star, that is y giving 1 star. was on holiday post covid lockdown after so long with my family. But poor services, rooms were not clean with cockroaches roaming in the room and washroom.Secondly, the pool was dirty and unhygienic with people eating food inside and management was not taking care besides the complaint.Thirdly, the rooms had foul and pungent smell.In the end there were no option to cancel the booking. Tried calling on help line 3-4 times but after drifting through IVR when the call is about to connect with help, then call dropped automatically. I left the hotel without taking any refund and stayed in Raddison candoleum.