Casa Eternal Boutique Hotel

Very very bad experience.Wanted to share a genuine review and the trouble that our family had. We had a stay for 2 nights with 3 rooms with this property. We reached the property where we were supposed to be checked in by 1 PM. We waited for 45 mins before we could check in to the rooms that were randomly assigned to different floors despite of we reaching before some of the guests that were given the rooms that we were supposed to get and this was just the start.Room no 1 was having very bad odor and wasn't going away even with the room freshner. We had complaint about it multiple times but they denied our request to change the room saying the property is full. When we checked in, the other room was not occupied on the same floor and we had requested for that room but they didn't give it to us. We had to stay on that stinky room for the night.Room no 2 was ok but they denied to give us the kettle to boil water to make formula milk saying you can't boil milk in it which we tried to make them understand that we make formula directly in the feeding bottle and we need it for just boiling the water but they still didn't give the kettle.Room 3 had faulty AC which we asked to get it repaired but due to some issue, it couldn't be repaired. Later we had to move to other room in the middle of the night in one under maintainance room as the AC was working there. The property should be checking each room before they allot it to any guest which they lacked to do so.Now let's start with the service.They were understaffed and all the rooms were missing basic things that a hotel provide like toiletries, towels despite of we getting the rooms 45 mins later than the check in time. We had to call multiple times for the same. The receptionists in the afternoon were basically not able to manage anything.Later one of the guy from the staff who came for the evening shift saw all the trouble that we were going through and told us that we would be moved to their other property in Baga next day.In the other property(May Flower by Casa Eternal), which they claim to be a 4 star property, we asked for the rooms on the same floor atleast so they gave us that in ground floor which was fine with us but then again the rooms were stinky but not as much as in the first property. This property also had service issue where they gave us 2 rooms only during check in and asked us for some time to get the 3rd room ready which we got 1.5 hours later that to we had to take the staff with us and ask them to get it ready in front of us as they were just delaying it. The food service was delayed by an hour where we already ordered in advance. Food preparation instructions were also ignored where we asked multiple times to prepare less spicy food as we had kids.Overall it was a very sad and troubled experience with Casa Eternal and our trip to Goa was ruined.

Hotel is located near to beach. Balcony is small but use full. Room is specious, AC was working but some time we were not able to switch on the AC from remote , we called to reception and they send person, he climp up on chair and manually swithed on the AC, Food is ok. breakfast was tasty but very less options. Staff is cooperative. Good restaurants are near by. Beach is near by, we enjoyed sun rise and sunset. Only think i didn't like is when we asked 1 cup of milk for my kid, restaurant person rudely replied that they can't provide 1 cup atleast a glass and 100 rupees cost.

It's was a horrible stay I extended it and was given a room on the fifth floor and it looks scarry without lift . In room there was tv but no setupbox AC but no remote n no hot water n wen told at the reception they were jst sry n not bothered. No lift No room service No cleaning done No clean rooms will highly not recommend

Clean room however not too good view from balcony. Great stay for shorter duration. Parking is hassle had to park at other location. Overall average Property is rather new in comparison to other available properties nearby, staff was good and well mannered. Only issue is the entry of hotel is in a narrow gully from road.