Cocoon - A Luxury Boutique Stay

it was mentioned in the ad that it is a hotel, but i went there. i did not find any reception. i tried to contact all the phone numbers. i could not reach the hotel staff phone numbers on the map. the location says it is on the national highway five, i was right there at the location with my partner. we were so stressed. we could not find the location and no one even answer our calls because the hotel is off the highway, not exactly on the highway and it is very hard to find it, and the main reason i booked it so that i have it on the highway and i feel safe with my partner and also for a parking they mentioned that there is parking. i went there and i asked for parking later on when i find someone from the staff, i came to know there is no reception. it is a homestay. i told them you mentioned it is a hotel they said oh no no, it is a homestay for the parking they said what car do you have? i told them i have a jeep. they told me. oh our parking is only for small cars. your car won’t fit in our parking. it is very small. i was like okay. i have to park at least 1 km away from the hotel for the whole night on the street. my car was not safe. i could not have a proper stay. i could not have a proper sleep. i was so stressed for my car. i love my car a lot. i could not sleep because my car was not safe. it was literally on the treat for the whole night at basically in a village. after that for the breakfast they gave us some food. it was very spicy. i called them. i said okay. we have the breakfast included, so can you give us this? the only have two items in the breakfast menu and when i asked them to give more around like only 10 in the morning, they were like oh close the kitchen. the breakfast buffet is usually around 9 to 11 or 9 to 12 but around 10th. they were like we close the kitchen and then when i asked for coffee, they said only one coffee is included in the stay. i was like breakfast buffet right so i have to order two more cups and then i have to pay for that. but usually all these drinks, all these food is a breakfast buffet right so i have to pay for that, but anyways that’s fine so i have to face issues with the parking with the breakfast with the staff. no reception there and the and the hotel was not on the highway that was mentioned on the google maps. i basically paid this money so that i have the hotel on the highway. that’s not the highway. i can find hotels like this. basically around 1000. i spent double of that so that i have it on the highway, but they mention it’s on the highway, the location on google maps ended on the highway. they just they just played like this that oh it is on highway. it’s actually not so i asked go able to refund my money for that because i did not have a good stay there. i don’t know how to and also i forgot to mention no toiletries who carry toiletries with them when you go to a different state. not even a brush, they gave us, it’s up to you if i don’t get a positive reimbursement from you guys. i may not be booking with you anymore, because the things you promised me, the things, the hotel promised me. i did not get all that, so what did i pay for just a room no toiletries, no parking stress full night because my car was on the street for the whole night. this is what i paid for know. i wanna have better experience with you guys in the future, so let’s see how we handle this one.

The hotel is good but was costly. We were charged around 3000 per night plus extra charges for acquiring room with a balcony. We ordered coffee but noone came to take away the cups for 3 days. The bedsheets were not changed even once during the four day stay and even the electric kettle given in the room was rusty.

The hotels location is good and 5 star for staff but the owner needs to keep the cook for the property and there were plumbing issues in the washroom. The water from basin keeps on leaking from the drain pipe below which sucks rest all good

Amazing stay at Co*coon Homestay. Newly constructed property. Perfect amenities. Good view from the balcony. Both the host and the caretaker were very helpful. Perfect for anyone visiting Shimla.