Hotel Elphinstone@Mall Road

pros to the hotel 1. perfect location2. amazing food 3. behavior of home service waiters was good. these pros gives only one star for the hotel. this is because, there are many serious concerns and cons of the hotel and hence,I would give zero star if possible. Reasons 1. There is no parking here. The parking written as elphinstone hotel parking is for staff and not for guests. Should be clearly mentioned. 2. The Room walls were infested with fungus and were unclean. 3. The washroom walls were dampy and infested with fungus. 4. The room and washroom were unclean. 5. There were house lizard stool in side the rooms 6. Bed bugs in bed. 7. The pillows were dirty and stained may be have never been cleaned. Only pillow covers were a bit reasonable in shape. 8. The phone no of the contact of the hotel given while booking. He never picks the call. 9. They are just in mood to sell their taxi and other paid service than to give basic amenities10. No basic washroom supplies like soap holder, soaps, pastes shampoo etc. nothing is supplied and if you ask manager says get it from market. 11. There were plenty of mosquitoes and on asking the person says these mosquitoes don't bite! We were so frustrated, we ran and bought own liquidator from market. 12. WiFi never connects inside the rooms due to weak signals13. Hot water only in morning so after the standard check in time of 12 pm you wait till next morning for hot water to come. 14. the manager is rude and never answers to anything and simply replies some idiotic phrases as if people stay in the hotel for free. Overall it's the worst hotelOne should never stay here will not even recommend

Great Location , wonderful ambience and a superb team lead by Mr Anuj Shah to take care of each and every need of individuals . Right in-front of the majestic Naini Lake , the towering Hotel Elphimstone provides a beautiful view of the lake right from your hotel room . Easy steps lead to the happening Mall Road any time you wish to troll around . Hotel provides options for local tours in a comfortable vehicle with friendly drivers who also provide local guidance for best travel experience . A must stay option specially for family travellers for its security , elegant garden , breath taking views right from your coffee table and that all at a very pocket friendly budget .

It was pleasure to stay in Elphinstone, rooms were clean, big with awesome view. hotel staff was courteous and really helpful. I would like to give my special thanks to Mr. Anuj Sah the hotel owner for all his efforts in making our stay a memorable one. Best place to stay n enjoy in Nainital 🙏lovely rooms with clean n hygienic washrooms, seating space in front of all rooms, above all hotel staffs including owner.

A wonderful hotel, on an amazing location. It has a garden on the ,ground floor, something no other hotel has on the mall road. The taxi goes till the base , then a climb of 20 steps is there. all rooms face the lake too. There seemed to be only 1 person doing the work, cooking and looking after the needs of the guests.