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Hotel

Hotel Golden Sunrise & Spa

West sikkim, below old state bank Lower Pelling, Pelling West Sikkim, 737113 Pelling India 737113
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2018, 20 Oct
atHotel Golden Sunrise & Spa
86%Guest recommend this hotel
Alpesh ParmarNice stay and staff is very cooperative . But breakfast and dinner is so so. Manager mr denial is very nice person...Read All Reviews
₹ 2000
    Sub Total1 room for 1 nightExcludes Taxes
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    12:00Check In
    11:00Check Out
    19Rooms
    • ceiling fan
    • Extra Mattress (On Request)
    • wi fi
    • Daily newspaper
    • hot / cold water
    • Welcome Drinks
    • Ironing Service
    • Laundry Service Available
    • Parking (Surcharge)
    • Spa facilities
    • Wake-up Call / Service
    • wi fi (only in common area)
    • Dining Space
    • Restaurant
    • Wifi
    • Shopping Drop Facility (on fixed timings)
    • Daily Housekeeping
    • Wi-Fi Internet (Deprecared)
    • Parking Facilities Available
    • wi fi (only in restaurant)
    • LCD TV with cable channels
    • Spa
    • Tea & Coffee
    • Power Backup
    • Bathroom Amenities
    • Breakfast Room
    • Non Smoking Hotel
    • Dining Hall
    • 24 hr checkin
    • Newspapers In Lobby
    • Safe
    • Dry Cleaning
    • Air / Rail Booking
    • Kitchen
    • bathroom with shower
    • Limited Parking Facility
    • Room Service(Limited Hours)
    • Family Room
    • CCTV
    • Wifi available on 1 device
    • Coffee Maker
    • Extra Person / Child - Share the same room
    • Use of common kitchen
    • Free WiFi Internet(Lobby)
    • free wifi
    • Charging points
    • Vegetarian Food / Jain Food Available
    • Local Tour / Travel Desk
    • Bar / Lounge
    • Luggage Storage
    • 24 Hour Front Desk
    • Breakfast Service
    • Extra Bed (On Request)
    • Room Service (24 Hours)
    • Free Wifi
    • Doctor on Call
    • ATM / Banking
    • Food Facility
    • room service
    • 24 hours power back-up
    • AC/Heater
    • 24 hour security
    • Wifi 2 devices per room-reception area only
    • Free Internet Access
    • Locker Facility
    • Village Visit ( Chargeable )
    • Welcome Drink on Arrival (Non-Alcoholic)
    • FREE PARKING FACILITIES
    • Bathrobes
    • Housekeeping
    • Front Desk
    • Doctor on call
    • Spa On Site - Chargeable
    • Catering
    • 24 hr security
    • Reception rooms
    • Lobby
    • Non Smoking Rooms
    • First-Aid Kit at Front Desk
    • Daily Housekeeping (Deprecared)
    • Free Wifi in Common Area
    • Non Smoking
    • 24 hour reception
    • Free WiFi
    • Kitchen available (home cook food on request)
    • sightseeing (Payable)
    • 24 hour security (Deprecared)
    • Umbrellas
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    What our guests say

    SK Shekhar Kachhwaha
    3 /5

    Nice meet n clean

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    Manager replied in 37 minutes

    Dear Guest, Thank You for your valuable feedback. Hope to see you soon. Thanking You

    AA Amit Agarwal
    1 /5

    very bad services

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    Manager replied in 3 days

    Dear Sir, Would be thankful if you could elaborate the issue. Thanking You

    DD Diwakar Dharar
    1 /5

    food is ok...bad location..unmannered & indiscipline staff...don't know how to talk with their customers.....too compact room...bad vibes & ambience .....bathroom to small with run

    + More

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    Manager replied in 20 hours

    We regret that the guest felt the way and what has been penned down as review of the property. We would like to put on record that the guest had chosen their rooms themselves and had changed their rooms 3-4 times during their stay with us and we fully complied with their wishes regarding the same for their convenience. The next thing they stated was that the area is very quiet and they were not feeling comfortable with the peace and quiet and wanted a noisy place. We learnt about their checking out a day earlier and on inquiring about the same, the guest stated that they wanted a noisy place to stay in ... We would also like to point out that the guest never complained about any of the staff misbehaving or otherwise and we are fully confident that our staff would never misbehave with our guests even if the guest misbehaves. hence the statement of the staff misbehaving or them being not disciplined is unacceptable and seems to be a fabricated and concocted statement. Also the ratings as the guest points out is not self assessed, the same is assessed on the basis of customer satisfaction and the quality of service which as such is high for our property and we take the review posted by the guest as having no idea about hotels and it seems the guest is used to staying in low budget lodges hence he compares the property with lodges............ God Bless him

    BG Bhupinder Pal Gill
    1 /5

    Really upset with the kind of rooms provided. Untidy rooms with too much foul smell in rooms and bathrooms. Nobody could sleep whole night in such rooms. Not at all value for money

    + More

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    Manager replied in a day

    We regret the guest felt this way.... We would like to respond as follows: 1.The  problem, that the guest was not comfortable with the room as the rooms was too small for them according to them . we immediately provided 3 rooms instead of 2 rooms at no extra cost. 2. the next complain made by guest was that no one was answering the phone at reception and in restaurant . An information card is placed in every single room and its clearly mentioned that the reception and restaurant will re- open by 7 am in the morning and the call made by the guest was at 05:30 am More over the guest wanted bed tea at 5:30 am in the morning. we have tea and coffee maker in each our rooms for the convenience of our guests. Next thing is as per the guest complaint, the rooms were smelly ,to which we agree the smell was in the next morning from some external source as the windows were open while the guest was in house ,after the complaint .we made sure that the rooms were DE-odourised and the same has been verified by the guest . About the bathrooms being smelly, we would like to point out that the guest had been using the bathroom continuously and housekeeping personnel were not able to carry out the routine housekeeping activities ....

    RB Rakesh Bansal
    5 /5
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    Manager replied in 3 hours

    Thank you for your feedback. Hope to see you soon. Thank you

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    Shekhar Kachhwaha2018, 22 Aug
    atHotel Golden Sunrise Spa

    Nice meet n clean

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