Grand Rayan

I had check-in on 30th nov at 11 pm, they have provided a room G2 which is very small. We had ordered dinner, they had taken the order, after 20 minutes, they said kitchen is closed. the heater and TV were not worked, i had requested to check TV and heater, they checked and simply said no other heater is available and TV issue will be taken care tomorrow, I said TV issue is ok but what about the heater as the temparature is very low I.e 2 C. I had called to the the property manager at 12:30 AM for 20 times but did not picked up though I had chaged the boy till 1 am finally got a heater at 1:30 AM.

Hotel is new and location is good.. However cleanliness is a big issue.. getting the rooms cleaned with Hotel Management Trainees.. second day returned at 5.30 PM and room was yet to be cleaned.. it was cleaned in front of us for formality sake.. even the tea tray was not cleaned Breakfast at 945 AM was scanty and cold… repeated requests could not bring us fresh pooris.. bad service.. in case of power outage, you have to stay without Hot AC as generator are of small wattage.. not recommended

The stay at the hotel was good.The location was not in the city,but in the outer areas of the Srinagar.The location had the good scenery.The food was nice there.They need to improve on some things such as cable was not working there.The washrooms were cleaned at the hotel.

The stay at the hotel was average.The staff and services at the hotel was good.The location of the hotel was near to the airport which was good for Business trips.The location of the hotel was in the safer area of Srinagar.