Holiday Inn Goa, Candolim

Friends pay attention during your stay at the hotel if you or your family have fallen sick in the hotel & are on the verge of even DYING , Holiday Inn will only check up on you ONLY & ONLY to ask you when you are checking out,Otherwise you could be dead , no one from Holiday Inn will bother to check on you ,Hoilday you need to train your staff in Customer service & your ladies at the Reception , how to smile & be amicable with Guests , not smirk when a customer is complaining about a serious concern to another staff & think we are not looking ,Looking at the reviews I booked here , but I had a harrowing experience, ruined my whole plan of sight seeing , we were stuck in the hotel the whole day ,, my son fell seriously ill after consuming the dinner buffet, vomiting , severe diarrhoea & stomach ache , ( there was a cockroach roaming on the counter in the restaurant), hes still unwell with severe stomach pain,The next morning after intimating the Reception , the restaurant staff , I was rudely told by a girl at the reception that we dont keep medicine & no help was offered , I would have to fend for myself , I dont have a vehicle , I am alone lady with 2 kids , on getting upset with her , she arranged for a vehicle for me to go & to get the medicine ,My son was sick the whole day , nobody called from 10 am to 8.30 pm to check or inquire ,When I came down at 8.30 pm , I complained about this & Mr the duty Manager was the only person who seem to be concerned,SHAME ON YOU HOLIDAY INN , if this is the staff you have hired & this is the way you treat your customers , Friends beware of checking in here ,if you do at your own RISK & PERIL.

Location is great. Staff is awesome. Especially the dining room staff. Andrew, Yogesh, Azhar, Dipti, Anuj, Arshi always served and took care of our needs with a smile. The pancakes and omelette/dosa stations also brought the food out fast. The ghee roast dosa tasted great. Wide variety of baked danishes, muffins and bread. Riya from housekeeping did a great turndown job, went the extra mile by leaving behind a linen decoration for my child. Kajal from Valet had the car ready to go when required. The location is stones throw away from the beach. Rooms are in great shape being a new property and it shows. The pressure of the water in the shower was out of this world. Never experienced such high pressure. Highly recommended. 2 Thumbs up. Above all I appreciate the employment opportunities given to persons hard of hearing. Great social initiative on part of the hotel management.Great service, beautiful location stones throw away from the beach.

Pathetic you could die in your room & the Holiday Inn staff will turn a blind eye , Friends dont go in by the other reviews , I have stayed there for 2 days a single lady with 2 kids & when my son got food poisoning after eating the dinner buffet at the hotel , no one even acknowledged or bothered ,,All our plans of sightseeing & our trip ruined as we checked out into another hotel but he is still unwell They wanted me to fend for myself & take care of my son who had fallen ill eating their contaminated food , a cockroach was running of the counter at the night buffet,The ladies at the Reception feel they are doing you a favour & if they smile maybe they will loose something,Pathetic Pathetic Customer Service, no Empathy, Sympathy for customers fallen sick , One thing they will definitely do is to see what time you will check out that is certain ,

so i was looking for some peaceful place and stay with bathtub and i found holiday inn. i paid extra for premium room to get bathtub facility, however it was only the bathtub they provided, no shower gel or anything for bathtub. they asked me to use the body wash from the shower area for tub if i want. the body was was locked 😂 i asked them how do we even use it thn, do i really take some in hand from shower and bring it in tub. useless it was. me paying almost double the amount for bathtub and it goes waste this is where it brings a big disappointment. and not to forget, i asked thrice (all three days ) if they still have anything for bathtub not even single shower gel 😞 if i review the food, it was good no doubt in that