ILIF 2801 Dream Holidays, Lonavala

Disappointing Experience - Unhelpful Staff and Poor Service I had a truly disappointing experience during my stay. Upon arrival, we were met with unhelpful staff who did not assist us with our luggage. We arrived two hours earlier than the check-in time and, as discussed with the reception staff, were told that once our room was ready, they would place our luggage inside. We mentioned that we would be returning in the evening after visiting Imagica. To our surprise, when we returned in the evening, we found our luggage still lying at the front desk. Despite requesting assistance to take it to our room, the staff did not help, leaving us to manage on our own. Adding to the frustration, we ordered a veg sandwich, but instead, we were served a "veg omelette"—a dish that doesn’t actually exist. It was extremely disappointing, especially considering dietary preferences. Overall, the lack of assistance and the poor quality of service made our stay far from pleasant. I would not recommend this place based on my experience.

Disappointing Experience - Unhelpful Staff and Poor Service I had a truly disappointing experience during my stay. Upon arrival, we were met with unhelpful staff who did not assist us with our luggage. We arrived two hours earlier than the check-in time and, as discussed with the reception staff, were told that once our room was ready, they would place our luggage inside. We mentioned that we would be returning in the evening after visiting Imagica. To our surprise, when we returned in the evening, we found our luggage still lying at the front desk. Despite requesting assistance to take it to our room, the staff did not help, leaving us to manage on our own. Adding to the frustration, we ordered a veg sandwich, but instead, we were served a "veg omelette" a dish that doesn’t actually exist. It was extremely disappointing, especially considering dietary preferences. Overall, the lack of assistance and the poor quality of service made our stay far from pleasant. I would not recommend this place based on my experience.

We had an excellent family stay in ILIF Dream Holidays Resort in Lonavala. We visited the property and asked to check the room before booking online and the manager was very cooperative. Room was spacious with two balconies and one of them had a sit out. View from the balcony was nice. Manager went out of the way to make our stay comfortable. Staff person was helpful with housekeeping. There's a restaurant on the ground floor and we had a very good dinner there. Manager suggested a speciality dish that was very good. There's an on-site parking space for 7-8 cars. There is a swimming pool also opposite the parking area with music playing in the evening. Saw some kids enjoying the pool gleefully. The locality is quiet and near the main neighborhoods. Provision and medical stores are within 200 meters. Excellent value for money. Reliable service. Overall highly recommended.

I could not resist writing a review. Overall, it was an excellent experience. The ambience was lovely, the rooms were spacious, the locality was silent and resembled a residential area surrounded with tall trees, Swimming Pool masti was the ultimate fun with well maintained, clean and beautiful pool, taste and quality of Food was commendable, hotel staff was very friendly and helpful especially the chef had fulfilled all my requests of providing food as per my taste, room service was also appreciable, ample parking space cool environment, supportive hotel staff, spacious rooms, lively place, clean swimming pool, awesome light decoration at night, food options for kids