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Hotel

Cloud 9 Hills Resort

amby road, 4 km from lions point, village jambulne, tal - mulshi Lonavala India 410401
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2017, 11 Dec
atCloud 9 Hills Resort
74%Guest recommend this hotel
Jeetendra BagdeStaff is not professional. room size is small you never feel like you are staying in cottage. when we visited swimming pool was not functional and th..Read All Reviews
₹ 2000
    Sub Total1 room for 1 nightExcludes Taxes
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    12:00Check In
    10:00Check Out
    27Rooms
    • Outdoor Activities
    • Extra Mattress (On Request)
    • Charging points
    • Welcome Drink on Arrival (Non-Alcoholic)
    • Rain Dance Facility
    • Front Desk
    • Newspapers In Lobby
    • Safe
    • sightseeing (Payable)
    • Extra Bed (On Request)
    • Parking (Complimentary)
    • Room Service(Limited Hours)
    • Indoor Games
    • Table Tennis
    • 24 hours power back-up
    • Parking Facilities Available
    • Laundry Service Available
    • Pool Table
    • 24 hour security
    • Conference Facility
    • Swimming Pool
    • Power Backup
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    Location

    4.2 / 550 Reviews
    74%Guests
    Recommend
    3.9Service Quality
    3.9Amenities
    4.3Food & Drinks
    4.4Location
    4.2Cleanliness
    3.9Value For Money
    Verified Guest 3 / 52017, 30 Oct

    Staff is not professional. room size is small you never feel like you are staying in cottage. when we visited swimming pool was not functional and they didn't inform about this. Even during breakfast

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    Did you find this review helpful?Yes ()
    Cloud 9 Hills ResortManager replied in a day

    Dear Mr Jeetendra we were disappointed to read your review, and we hope you'll accept our apology for your experience. You deserved a relaxing and stress-free stay, and we were not at our best. Your comments are taken seriously, and we will identify why we failed so we can ensure a better experience in the future. Our entire staff would love for you to reconsider and stay with us again so we can prove ourselves to you!

    Verified Guest 3 / 52017, 29 Oct

    Mixed experiences with staff, few good few bad. So rating it as 3.

    Did you find this review helpful?Yes ()
    Cloud 9 Hills ResortManager replied in 3 days

    Dear Guest Thank you very much for your review and rating.we appreciate your valued view.our sincere apologies if any kind of hassles faced during your stay.we hope to deliver better hospitality service in future. Hope to see you soon.

    Verified Guest 4 / 52017, 15 Oct
    Did you find this review helpful?Yes ()
    Verified Guest 5 / 52017, 9 Oct

    network problem in their premises and no WiFi facility over there.otherwise the best hotel in lonavala

    Did you find this review helpful?Yes ()
    Cloud 9 Hills ResortManager replied in 23 days

    Dear Sir, Thanks for visiting Cloud 9 Hills Resort,Lonavala & your valuable review, We are extremely sorry that you faced problem, We are very sorry for the inconvenience, We are looking forward for your stay in future,

    Verified Guest 5 / 52017, 2 Oct
    Did you find this review helpful?Yes ()
    Cloud 9 Hills ResortManager replied in an hour

    Dear Guest, Greetings from Cloud 9 Hills Resort, Lonavala! Thank you for staying with us & for your wonderful feedback. We are happy to know that you liked our resort. Looking forward to welcome you back again.

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