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Hotel

Resort Silver Hills

plot no 11, frichly hill area, new tungarli, next to fariyas resort, Lonavala India 410403
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2017, 22 Oct
atResort Silver Hills
85%Guest recommend this hotel
Anuarg JoshiThe person at reception was very rude. I asked him details about places to visit.. He was not even ready to share those details...Read All Reviews
₹ 2000
    Sub Total1 room for 1 nightExcludes Taxes
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    12:00Check In
    10:00Check Out
    25Rooms
    • Free Wifi
    • Kids' swimming pool
    • Extra Mattress (On Request)
    • Extra Bed (On Request)
    • Parking (Complimentary)
    • Reception
    • Conference Hall
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    4.0 / 5147 Reviews
    85%Guests
    Recommend
    4.0Service Quality
    3.8Amenities
    4.0Food & Drinks
    4.0Location
    4.2Cleanliness
    3.9Value For Money
    Verified Guest 4 / 52017, 16 Oct
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    Verified Guest 1 / 52017, 7 Oct

    The person at reception was very rude. I asked him details about places to visit.. He was not even ready to share those details.

    Did you find this review helpful?Yes ()
    Verified Guest 5 / 52017, 5 Oct

    Wonderful ambience right at perfect location. Peaceful and a perfect setting for all kinds of travellers

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    Verified Guest 3 / 52017, 2 Oct

    Good location. Food is good. But not value for the money spent for booking. Seems rate is just inflated for the demand.

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    Verified Guest 1 / 52017, 2 Oct

    the most pathetic service ever ..... no clean bathrooms and rooms .... the service is also very slow ....food tastes very bad and the quantity of food is very less for the price they charge and on the

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    Resort Silver HillsManager replied in 26 minutes

    Dear Mr. Sumeet, Thank you for giving your feedback. However the you have not mentioned about the way you have behaved and the guests you held up as you checked out about 2 hours beyond your check out time. The unruly behavior was from you and your wife and also on demanding the id card on check in, you refused to produce the same. The other guests who had their booking were also witness to your inconsiderate behavior and shocked at your attitude . You had put the other guests to incontinence who were to check in and booked in advance. Right from 10.00 am you were being reminded of your check out time still you checked out 2 hours late and were so inconsiderate to other guests who were waiting to get their room . You were also not in a sober state and intoxicated . We have all the other guests as witness about the whole episode. In fact the other hoteliers should be beware of you. If you had issues with the food then why would order late in the night and force us to prepare food. You could have gone out easily. This the price the hotel paid for accommodating each demand of yours.

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