Hotel Maru Casa

They did not provide hot water, as they said that there is so much hot outside so we do not provide hot water now. After we request them they told us that they will provide us hot water for one day but they did not.Around 2 am someone among their staffs call us in the intercom and tell us that tomorrow we wont be able to provide you hot water.Seriously?? At 2 am ?? Is this a joke ??Next day morning we had to check out at 5 am as we had to catch a train at 6 am. We told them a day before that we need to check out at 5 will that be okey with them. They said 'yes, absolutely fine.' But we called them at 5 am but 1stly they didnt pick up the call then some of them picked up and said yes i am coming to your room. We waited for him for 5mins but he didnt come. Then we came down and see that all of them were sleeping. Our taxi was waiting outside and the hotel main door was locked. After so much hassle one of them came to help us and opened the gate.Next was television, television was not working. We asked them for that as well, they said we are having an issue today, tomorrow you will be able to see the tv. But that tomorrow never came throughout our stay.The only good thing about the hotel is there is a manager named Mr. Abdul, he was the only person who tried to help us but couldnt do much. For him only I have given this property an 2 ⭐️. Otherwise i was suppose to give them 1 star.

NOT WORTHY OF ANY STAR. They practice Unhygiene to the core.😔1. The Housekeeping guy (Middle age man around 30 - 35 years old) came to clean the bathroom with only one plastic bucket carrying all the cleaning items including the toilet brush and the other item around and over it. He brushed the commode with Harpic and then kept it back into the same bucket. He then removed the cloth which was over this Toilet brush and started to wipe the sink area. I stopped him and asked him to leave immediately. The response which I received after reporting this incident yo the hotel manager was that the Housekeeping staff was an intern. Ridiculous 2. when I initial complaint of the Jet spray not working the other Housekeeping staff started cleaning the jet spray inside the sink where my toiletries were kept. It was disgusting that they have no concern about hygiene of the customers. 3. There is no washbasin in the restaurant. you have to go to the nearby washroom with a stinky urinal next to the basin and a toilet behind it

An excellent experience at this hotel! The respectful and welcoming staff, delicious meals, and well-maintained room made me feel at home. The entire team, from cleaners to chefs and management, are a credit to this establishment. Highly recommended! Great place to stay comfortable staff was very warm and helpfull and ambience of this hotel is next level.

The hotel is good at very good location with excellent staff behavior. Although it lacks amenities and has slightly smaller rooms, but has all the room facilities that is need and consider special requests as well. The restaurant and food quality is good and overall I had wonderful stay with my family. I would definitely recommend this hotel.