Nidhivan Residency

My recent stay at this hotel came with its share of positives and areas for improvement. Here's a summary of my experience: Room Experience: - I booked a **Double Deluxe Room**, which was advertised as being on the first floor with a window and balcony. However, upon arrival, I was informed that the first-floor room was already occupied due to a mix-up during booking. Instead, I was provided a **basement room**, which, while clean, did not have a direct window to the outside. - The **lighting in the room** was quite dim, which made the space feel less welcoming. Amenities: - The **Wi-Fi connection** unfortunately did not reach the basement room, and my phone signal was also weak in this area. This made it challenging to stay connected. - Toiletries were minimal—only **Dettol handwash** was provided, and I would have appreciated additional items like soap or shampoo. Clean towels were also provided. - On the positive side, the **room and bathroom were clean**, the **geyser worked well**, and there was a convenient outdoor area for drying clothes. Staff: - The **manager was friendly** and courteous, and I appreciated their efforts to make the stay comfortable despite the booking confusion. Overall: While there were some challenges during my stay, such as the room allocation and connectivity issues, the cleanliness and hospitality were commendable. With a few improvements—particularly in ensuring that room descriptions align with availability and enhancing connectivity—the hotel could provide a more satisfying experience. I would like to request for a refund for the price difference as the cheaper room was given to me although I had booked the more expensive room.