Phoenix Holidays

Stayed here for one night as a stopover for the airport as I had a morning flight and this hotel is relatively close. We had booked a room for three as my parents were also with me. The first room they put us in was ridiculously small, and by all accounts should not be given to a party of three. We requested a larger room and were asked to pay INR 500 extra, which we did. The second room was marginally bigger. The "extra bed" was then brought into the room, along with a pile of grubby mismatched sheets. The "extra bed" was just a stained mattress that was placed on the floor. We confronted the staff member about how substandard this was, but were asked to take it up with upper management. He then just walked away without laying out the bed. When asked about it, he said it wasn't his job. We ended up using our own sheets which we thankfully had brought along because we didn't trust theirs. The next debacle was the bathroom sink. When the tap was turned on, the water went through the drain and then simply onto the floor, not through the pipe. When they were called to fix it, the attitude of the staff was horrendous and not at all apologetic. In fact, it was a little combative. The cleanliness was subpar. I saw a grubby stain on the runner on the bed, and the steel toothbrush holder in the bathroom had a layer of grey slime on the bottom. There is also no lift, so if you're traveling with an elderly member, they'll have to climb the stairs. All in all, it was a terrible, unpleasant stay, and definitely not worth what we paid. Awful service, substandard cleanliness and clueless staff. We ended up cancelling a second day that I'd booked for just my parents because of our experience. Do not recommend.

The room was spacious, clean and comfortable. The property is near to Lulu Mall (just 10 minute walk). What really impressed me was the customer service. Everyone was so friendly and helpful - they made sure to meet our every need. I highly recommend Phoenix Holidays, if you're looking for a great place to stay! Thank you

Very nice stay . Can book for a short stay. Very near to edapally. Clean and tidy room . Served decent breakfast fast as well. The staff was very friendly and welcoming. Overall a very good experience.

it was a good overall experience. the staff were really friendly and they also helped us with the luggage both while checking in and out as we had our 3 yr old daughter with us.