Hotel

HOTEL POONAM

mg road, kawasji street, mahabaleshwar, maharashtra 412806 Mahabaleshwar India 412806
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2017, 23 Aug
atHOTEL POONAM
86%Guest recommend this hotel
Shoaib ChunawalaWe were given 2 room on the ground floor 101 and 102. We requested them to shift us up but they said no rooms availble even though i never bumped in t..Read All Reviews
₹ 2000
Rooms:
Room listing unavailable
Sub Total1 room for 1 nightExcludes Taxes
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10:00Check In
09:00Check Out
23Rooms
  • ceiling fan
  • Extra Mattress (On Request)
  • wi fi
  • Multi Cuisine Restaurant
  • Room Service(Limited Hours)
  • Front Desk
  • Intercom
  • Newspapers In Lobby
  • Safe
  • 24 hour security
  • Parking (Complimentary)
  • 24 Hour Front Desk
  • Free Wifi
  • Restaurant
  • Daily Housekeeping (Deprecared)
  • Car Rental
  • Room Service
  • 24 hour reception
  • Parking Facilities Available
  • Free WiFi
  • sightseeing (Payable)
  • Reception
  • Free Internet Access
  • Laundry Service Available
  • Power Backup

Location

4.1 / 590 Reviews
86%Guests
Recommend
4.1Service Quality
3.9Amenities
3.8Food & Drinks
4.3Location
4.1Cleanliness
4.0Value For Money
Verified Guest 2 / 52017, 21 Aug

We were given 2 room on the ground floor 101 and 102. We requested them to shift us up but they said no rooms availble even though i never bumped in to any guest stayin ever in 3 days.... was alwaz di

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Did you find this review helpful?Yes ()Viewed 21 times
Hotel PoonamManager replied in 8 minutes

DEAR MAM JUST BECAUSE I DIDNT HAVE ANY ROOMS VACCANT AND WAS NOT ABLE TO SHIFT YOU UPSTAIRS YOU ARE MAKING FALSE ALLEGATIONS REGARDING US OUR STAFF IS FULLY TRAINED THEY DONT ENTER THE ROOM WITHOUT PERMISSION , THERE IS AN OPTION WHILE BOOKING SPECIAL REQUESTS WHERE YOU SHOULD HAVE MENTIONED KEEP ROOMS ON SECOND FLOOR ONLY, WE WOULD HAVE HAPPILY KEPT .YOU CHECKED IN AT LATE NIGHT ALL THE GUEST HAD CHECKED IN TILL THAT TIME HOW AM I SUPPOSE TO CHANGE YOUR ROOM , DURING MONSOONS NETWORKS COME AND GO.....

Verified Guest 4 / 52017, 21 Aug

Ok.Good hotel,but small rooms.Near to market and access to all points in mahabaleswar.

Did you find this review helpful?Yes ()Viewed 16 times
Hotel PoonamManager replied in 12 minutes

DEAR SIR THANK YOU SO MUCH FOR YOUR POSITIVE FEEDBACK , THE ROOMS ARE OF EXACT SIZE MENTIONED ON SITE, WE ARE PLEASED TO HEAR YOU LIKED OUR SERVICES DO RECOMMEND US TO YOUR FRIENDS AND FAMILY , REGARDS FROM HOTEL POONAM MAHABALESHWAR!!

Verified Guest 5 / 52017, 20 Aug

value for.money.. best hotel will cleanliness and service.. nice rooms

Did you find this review helpful?Yes ()Viewed 70 times
Hotel PoonamManager replied in 5 minutes

MR ROHAN REGARDS FROM HOTEL POONAM MAHABALESHWAR ,THANK YOU SO MUCH FOR YOUR FEEDBACK , WE ARE HAPPY TO HEAR THAT YOU WERE SATISFIED BY OUR SERVICES , DO VISIT AGAIN AND RECOMMEND US TO YOUR FAMILY AND FRIENDS

Verified Guest 2 / 52017, 18 Aug

Had to face issues with water heating, no remotes for AC and TV in the room- had to ask them.Also, did not change bedsheet daily. in-fact they did not even come during my 2-day stay to empty the dustb

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Did you find this review helpful?Yes ()Viewed 99 times
Hotel PoonamManager replied in 6 minutes

DEAR SIR ATLEAST BE HONEST WHILE GIVING FEEDBACK, HOTEL HAS 24 HRS RUNNING HOT AND COLD WATER WHICH WAS WORKING SMOOTHLY WITHOUT ANY ISSUES , ALL THE BALCONIES CLOSE NO PROBLEMS WITH THAT , TV AND AC REMOTES ARE VERY WELL KEPT ON THE TABLE BEFORE CHECKIN ,INCASE IT WAS NOT WORKING WE WOULD HAVE HAPPILY CHANGED THEM FOR YOU , WE HAVE NOWHERE MENTIONED THAT WE PROVIDE FREE BISLERI , AND REGARDING THE CLEANING IF YOU DONT KEEP YOUR KEYS AT RECEPTION HOW ARE WE SUPPOSE TO CLEAN YOUR ROOM ,ITS ACTUALLY KINDOFF FUNNY TO REPLY YOU ANYWAYS HAVE A NICE DAY REGARDS HOTEL POONAM

Verified Guest 5 / 52017, 16 Aug

Awesome stay. great location. supporting staff. great food quality. would strongly recommend. only thing about room is that is bit small. but overall great experience.

Did you find this review helpful?Yes ()Viewed 89 times
Hotel PoonamManager replied in 4 hours

DEAR SIR REGARDS FROM HOTEL POONAM MAHABALESHWAR !!! THANK YOU SO MUCH FOR YOUR FEEDBACK WE ARE PLEASED TO HEAR THAT YOU WERE SATISFIED BY OUR SERVICE.

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