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Guest Reviews & Rating for Fortune Resort Sullivan Court, Ooty - Member ITC Hotels' Group

goRating

4.4/5

495 Ratings

239 Reviews
5
285
4
148
3
43
2
11
1
8

What our guests say?

  • courteous staff (83)
  • comfortable stay (63)
  • delicious food (37)
  • nice location (37)
  • good room (29)
  • great place (28)
  • + 5 more
DM
(Stayed 30 Apr, 2025)

family Traveller

5/5
MN
(Stayed 7 Apr, 2025)

group Traveller

4/5
it was amazing and they helped make my parents anniversary special

MMTReviewer5 Replied in few seconds

Dear Ms Manasa Thank you so much for your kind words! We’re absolutely thrilled to hear that your stay in our Deluxe Mo ...more

RK
(Stayed 30 Mar, 2025)

group Traveller | 5 Reviews Written

5/5
IT WAS AN AMAZING STAY AT YOUR ITC HOTEL AT OOTY. NICE WELCOME ON ARRIVAL WITH FRESH TEA, BEAUTIFUL LOBBY. AND OTHER SECTIONS OF HOTEL. BOTH BUFFET BREAKFAST AND DINNER SPREAD WAS GREAT N TASTY. BONFIRE AT NIGHT WAS ADDITIONAL ATTRACTION. OVERALL SATISFACTORY EXPERIENCE WITH WONDERFUL STAFF. MY SPECIAL THANKS TO MS. FELCIA WHO TOOK SPECIAL CARE OF US AND EVEN UPGRADED. THANKS..

MMTReviewer5 Replied in few seconds

Dear Mr Rajesh Thank you so much for your kind and encouraging words. We're delighted to hear that you had an amazing ...more

RD
(Stayed 10 Mar, 2025)

group Traveller

5/5
It was wonderful experience . Property is excellent. Staff is very decent. Value for money. Will recommend to friends. Nice

MMTReviewer5 Replied in few seconds

Dear Mr Rajesh Kumar Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that you had su ...more

RM
(Stayed 13 Feb, 2025)

group Traveller

5/5
Excellent stay at this hotel as the hostess, servers and all staff are good. We have taken half board plan and food is good. Keep it up guys. Five stars from my side. Services are top notch.

Gm | Rajan Replied in 1 day

Dear Mr. Mathur, Thank you so much for your fantastic feedback! We are thrilled to hear that you had an excellent sta ...more

RE
(Stayed 29 Jan, 2025)

group Traveller

4/5
the stay was amazing with awesome dinner & breakfast really enjoyed every moment ,well mannered staff especially in the front office there was a slight disappointment as after handing over the key at the reception, i had to wait for 45 minutes to clear my bills

Gm | Rajan Replied in 7 days

Dear Mr. Edsel, Thank you for sharing your feedback with us! We are thrilled to hear that you had an amazing stay and ...more

LF
(Stayed 21 Nov, 2024)

group Traveller

4/5
It was a small and cozy property. Very good staff who were kind and courteous always. Always ready to help. John, ILan Govan & Asif were very welcoming at desk and security staff were class in their own way. Hospitality was very nice and at Restaurant, Manager Mr. Narayanan, Head Chief Mr. Anandan and Chief Mr. Raja were at rendered excellent service to us. Thanks for the excellent services.

General Manager | S Rajan Replied in 1 month

Dear Mr. Fernandes, Thank you so much for your wonderful feedback! We are thrilled to hear that you had a pleasant st ...more

SG
(Stayed 4 Nov, 2024)

group Traveller | 5 Reviews Written

5/5
stay at sullivan court was a real relaxation. hassle free and just what you expect from a resort. service, food and hospitality was all 10 on 10. i highly recommend this hotel for your next trip to ooty.

Gm | Rajan Replied in 3 months

Dear Mr. Sanjay, Thank you so much for your fantastic review! We’re thrilled to hear that your stay at Sullivan Court ...more

HK
(Stayed 23 Sep, 2024)

family Traveller

3/5
hotel overall experience was good but dinner was not good at all, non veg was not cooked properly and veg items are very less dinner buffet is worst and charging some 1200+taxes

General Manager | S Rajan Replied in 1 day

Dear Hemasree Kalagana, We appreciate your constructive feedback about your recent dining experience. We're sorry t ...more

AV
(Stayed 17 Sep, 2024)

family Traveller

2/5
very poor booking. i was charged a high premium from the agency. very overly priced stay till date for mestay experience

General Manager | S Rajan Replied in 3 days

Dear Arjun V, We're sorry to hear that your booking did not meet your expectations, especially with regard to prici ...more

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