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Reviews of Hotel O AURA RESIDENCY

Payyanur, KannurPlot no 12 B City center,KBS Tower Opp St Marys School, City Centre, Main Road, Payyanur, Kannur670307PayyanurKannurIndia

37.1 km from city centre

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37113.6/5

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Guest Reviews & Rating for Hotel O AURA RESIDENCY

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3.6/5

37 Ratings

11 Reviews

Casia Cardozo (Stayed 15 Jul, 2024)

group Traveller

3/5

As mentioned in the amenities, please check if it's provided to the guests. We had requested for hot water for bathing. Since we were supposed to check out early in the morning. The receptionist told us to wait for 10 minutes. We waited for 2 hours for hot water but it didn't come. There was frequent power failure also.

Deepa Patil (Stayed 17 Sep, 2023)

group Traveller

1/5

Very bad experience at reception while checking out. Asks more money than whatever is discussed between users and hotel management. Talks in rude language with Ladies. Only runs behind money. Rooms are also not getting cleaned by staff. Worst hoteling experience.

Manager | Utm Shafi Replied in 6 months

Dear Madam, I am extremely sorry for any inconvenience occurred from our side during your stay. But your comments not ...more

VISHNU SASTRY (Stayed 19 May, 2023)

solo Traveller | 6 Reviews Written

2/5

*Positives*Hotel was good.Room was spacious*negatives*A foul smell is prevailing in the toilet. The air freshener bar kept in toilet is age old.I had to wait for 20 minutes to get the room as the manager at the reception said that they had asked to not take any bookings for 17th May 2023.

Manager | Utm Shafi Replied in 25 days

Thnx for ur comments and extremely sorry for any inconvenience occurred. Foul smell occurred due to blockage in pipeline ...more

Piyush Kejdiwal (Stayed 1 Jan, 2023)

group Traveller | 1 Reviews Written

4/5

The room is big and bathroom was clean and very big.Bed was king size and comfortable. Air conditioning worked as expected. The only problem was that hot water was not available in the morning even after confirming the same while checking-in the previous day. Good for a one night stay in the city.

sethunath un (Stayed 5 Nov, 2022)

group Traveller | 1 Reviews Written

1/5

Dirty washroom. To remove stinking smell it was filled with suffocating deodorants. Room had a suffocating smell. They changed room when complained. But situation was more or less same. NO HOT WATER in taps. when demanded, they had to boil and give!!!!! Very difficult to locate and Google map will take you through wrong way for sure. Would never opt this property again.. EVER!!

Manager | Utm Shafi Replied in 15 days

Extremely sorry for your inconvenience, it was happened due to the mistake from our staff, he allotted the complaint roo ...more

Sanoop K (Stayed 17 Sep, 2022)

solo Traveller

5/5

Very nice room and excellent service 👍🏻. Lack of dental kit.

Shafi | Utm Replied in 2 months

Thnx for your comments and dental kit available on demand.

Sreedhar Poduval (Stayed 15 Jul, 2022)

solo Traveller

3/5

The room was good and clean. The location of hotel was not known to public transport people, as hotel is inside in hide away area. The location and distance shown while booking was .6Km from Payyannur Railway station but distance is 2.5Km actually. The receptionist at night during check in was a dump, not answered to questions properly. Most unfortunate is not restaurant available in hotel or in nearby area. One of attraction was though the check out time mentioned was 1100Am, no charges levied for my check out at 1515hrs. Nothing so specific but restaurant restoration can be planned.

Shafi | Utm Replied in 4 months

Thnx for your comments, Restaurants available nearby areas within a surroundings of 100 meter. We will train our employe ...more

Akash Rai (Stayed 25 Apr, 2022)

group Traveller

4/5

room is good but no hot water for bath stay is friendly and in centre of the city bathroom was neat and clean

Shafi | Utm Replied in 7 months

thnxs for your comments and hot water available all time. Some technical complaints, hot water was not available in you ...more

Anand MN (Stayed 27 Dec, 2021)

group Traveller

4/5

Well maintained property, very close to the bus stand and Payyanur railway station. Staff was cordial. Restaurants are available nearby. It has lift facility for elders. Rooms are near and clean.

Manager | Aura Replied in 2 months

thnx dear for ur comment

Vineeth A (Stayed 26 Dec, 2021)

family Traveller | 2 Reviews Written

2/5

looks like post covid they are yet to open. This hotel is inside a shopping complex, the rooms are ok. Bathrooms are not clean need lot of maintenance looks like its been a while they have used.

Manager | Aura Replied in 2 months

thnx for ur valuable suggestion and we will solve asap