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Guest Reviews & Rating for Hotel Ozaki Heritage

goRating

3.5/5

142 Ratings

63 Reviews
5
63
4
19
3
18
2
13
1
29

What our guests say?

  • cooperative staff (25)
  • great stay (10)
  • staff behaviour (7)
  • bad experience (5)
  • good location (4)
  • good place (3)
  • + 4 more
PS
(Stayed 1 Jul, 2025)

1/5
They change the hotel and said we are not open yet, our water system is not working and i booked online so they say you have to change the hotel and then the second hotel was not clear and very ridiculous staff they dont provide towel also very very ridiculous hotel in entire jaisalmer don't working water in washroom
SL
(Stayed 19 Feb, 2025)

family Traveller | 1 Reviews Written

1/5
very bad rooms no cleanliness at all..there was no water in washroom from evening till next morning..so much mosquitoes in room..waste of money
GS
(Stayed 21 Dec, 2024)

group Traveller

3/5
(Stayed 20 Dec, 2024)

solo Traveller | 46 Reviews Written

1/5
рд╕рд░реНрд╡реАрд╕ рдмрд┐рд▓реНрдХреБрд▓ рднреА рдирд╣реА рд╣реИ, рдкрд╛рдиреА рдордВрдЧрд╡рд╛рдиреЗ рдкреЗ рдмреЛрд▓рддреЗ рд╣реИ рдЦреБрдж рд╣реА рд▓реЗ рд▓реЛред рд░реВрдо рдЬреЛ рджрд┐рдЦрд╛рдпрд╛ рдЬрд╛рддрд╛ рд╣реИ рдФрд░ рдЬреЛ рджрд┐рдпрд╛ рдЧрдпрд╛ рдмрд╣реБрдд рдлрд░реНрдХ рд╣реИред
GC
(Stayed 6 Dec, 2024)

family Traveller

3/5
a stay are good hotel staff also good but hotel t v not work also landline in breakage condition otherwise all ere good.
TS
(Stayed 26 May, 2024)

solo Traveller | 3 Reviews Written

1/5
very bad experience. not good location. and no staff no drinking water no light no inverter and without light how to use ac, tv and fan. totally worthless . at 1am where I go for other hotel. I request to help me out from this horror plece.

Reputation Manager | Khushbu Maurya Replied in 4 months

Dear Sir, We sincerely regret that your experience was unpleasant, and we can assure you that it was a rare aberratio ...more

AM
(Stayed 4 Feb, 2024)

group Traveller

1/5
3rd class hotel, not deserve to any star. Treatment to customer by Owner and Manager is horrible, worst, awful, rough, lousy. Full of bedbugs, mosquito, cocroaches. Avoid this hotel in any circumstances. even prefer to stay on road in comparison to stay in this hotel. bycot this hotel and learn lesson to hotel owner and management.

Reputation Manager | Khushbu Maurya Replied in 8 months

Dear Sir, We sincerely regret that your experience was unpleasant, and we can assure you that it was a rare aberratio ...more

MS
(Stayed 20 Jan, 2024)

family Traveller

1/5
bedsheets and blanket not cleen, no mineral water bottle provided, telephone not working, washroom not clean, problem of hot water in tab, worst experience

Reputation Manager | Khushbu Maurya Replied in 8 months

Dear Guest, We want to extend our sincerest apologies concerning all the issues that you have faced. Your feedback ...more

DP
(Stayed 7 Jan, 2024)

family Traveller | 1 Reviews Written

5/5
Very helpful and supportive staff. My kids loved the hotel, as they got bunk bed along with a king size bed. Breakfast was super yumm and the chef was also very talented. Loved the location as it's a walking distance to market and the fort

Manager | Fk Replied in 17 days

Thank You Very Much

AM
(Stayed 28 Dec, 2023)

women Traveller

5/5
Overall nice experience. The behaviour of staffs were nice and welcoming. Rooms were clean and tidy.

Manager | Fk Replied in 9 days

Thank You so much

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