I was told I was getting 3 club room in hotel pearl royal and pearl royal is a 4 star hotel but the room was really below average . it was not club room level or 4 starlevel clean.
BY
bobin yesudas (Stayed 22 Jun, 2025)
solo Traveller
1/5
bad customer service
arrogant attitude by check out team
EC
Eldho Cherian (Stayed 16 Sep, 2024)
solo Traveller | 10 Reviews Written
2/5
Location was good
Prefer for late night check in and morning checkout for travellers, close to ksrtc stand
Property is too old
Need renovation
Oly reccomended for bachelor travellers
Sony Wilson (Stayed 12 May, 2023)
solo Traveller | 10 Reviews Written
1/5
One of my worst experiences. After having confirmed the room with payment accepted, the person at the reception of a 3 star property was arrogant tell me there are no rooms available. I tried to tell him, I have a confirmed booking, to which he was totally deaf. He said he has no rooms. His next response was asking me to cancel the booking. I said I can if he refunds right there. He refused and finally someone else offered me a room. The state of the room was in such standards where toilet doors ...more