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Reviews of Sterling Ooty Fern Hill

Fern Hill, OotyP.O Box No. 73, Kundah House Road, Fern Hill, Ooty643004Fern HillOotyIndia

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14656833.9/5

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Guest Reviews & Rating for Sterling Ooty Fern Hill

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3.9/5

1465 Ratings

683 Reviews

570

484

215

103

What our guests say?

good stay (114)
friendly staff (105)
great location (94)
great food (92)
good place (90)
clean room (88)
+ 6 more

RAJEEV PRABHU (Stayed 8 Jul, 2025)

family Traveller | 1 Reviews Written

4/5

hotel was almost 100% occupied during our stay. check in time is more than 30 miinutes. room allotment has to be stressed upon in spite of speaking to hotel person a day prior. ms. diwani from front office team has then done a good job on room allotment.

venkat Mahesh (Stayed 4 Jul, 2025)

group Traveller

1/5

On the First Day itself, I had a worst experience, and even for one day cancellation, they neither say its possible or not possible. I was kept in dilemma and room service is pathetic. Food is not at all up to the mark, among all the dishes only one or two will suffice, if not we will be compelled to place a swiggy order.....hope the management realizes this and opt for corrective measures.

Hyzam Ali (Stayed 7 Feb, 2025)

group Traveller

3/5

the rooms are average with issues on door knobs, lightings and overall fittings. the view from the room isnt also that great. the location is good and the breakfast is also nice

Manager | Sterling Ooty Fern Hill Replied in 2 days

Dear Hyzam, Thank you for sharing your thoughts. We appreciate your feedback regarding the room conditions and will cert ...more

WASIM AKRAM (Stayed 4 Feb, 2025)

group Traveller

5/5

You’re the heart of the hotel, the first smile guests see when they arrive and the last kindness they experience before they leave. Your patience, warmth, and professionalism make a world of difference, even on the busiest days. You handle challenges with grace, making every guest feel special. Keep shining—your hard work doesn’t go unnoticed-dedicated to receptionist muskan and whitey girl❤️

Manager | Sterling Ooty Fern Hill Replied in 1 day

Dear Wasim, Thank you for your wonderful feedback! It's heartwarming to hear how Muskan and the team have made such a po ...more

Naresh Kumar (Stayed 3 Feb, 2025)

group Traveller

4/5

ambience are very awesome and good but foods are very costly

Manager | Sterling Ooty Fern Hill Replied in 6 hours

Dear Naresh, Thank you for sharing your thoughts. It's great to hear that you enjoyed the ambience! We appreciate your f ...more

Jamshed Puyyakara (Stayed 31 Jan, 2025)

group Traveller

4/5

I had a great experience at this hotel! The service quality was excellent—staff were friendly, attentive, and always ready to help. The food and drinks were delicious, offering a variety of tasty options. Cleanliness was well-maintained, ensuring a comfortable stay. The hotel also provided good value for money, making it a worthwhile choice. The location was quite convenient, though it could be slightly better. Amenities were decent but had some room for improvement. Overall, I enjoyed my stay and would recommend this hotel for a pleasant and comfortable experience! 😊🏨✨

Manager | Sterling Ooty Fern Hill Replied in 19 hours

Dear Jamshed, Thank you for sharing your wonderful experience! It's delightful to hear that you found the service qualit ...more

Manoj Mathew (Stayed 29 Jan, 2025)

family Traveller | 2 Reviews Written

1/5

this was the worst stay i've ever had. i'd give it a zero rating for hospitality, service, maintenance, and everything else – i'm at a loss for where to begin. i'm baffled as to how this place can be considered a 5-star resort. i've stayed in better 3-star and 4-star hotels. this will be my first and last visit to a sterling property.what's ironic is that even the staff acknowledged the property's age, citing it as the reason for the outdated and poorly maintained facilities. they also mentioned ...more

Manager | Sterling Ooty Fern Hill Replied in 7 hours

Dear Manoj, Thank you for sharing your feedback. It’s concerning to hear about your experience, and we sincerely apologi ...more

Angad Singh (Stayed 24 Jan, 2025)

women Traveller

5/5

Best Hotel situated in Ooty loved the stay there breakfast was just too good.

Manager | Sterling Ooty Fern Hill Replied in 7 hours

Dear Angad, Thank you for your wonderful feedback! It’s great to hear that you loved your stay and enjoyed the breakfast ...more

SUDHIR G K (Stayed 21 Jan, 2025)

family Traveller | 1 Reviews Written

5/5

overall stay was really good and the service is really commendable. loved the ambiance.