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Guest Reviews & Rating for The Citiotel, Shivaji Nagar

goRating

3.4/5

42 Ratings

7 Reviews
5
14
4
8
3
7
2
6
1
7
BP
(Stayed 1 Jun, 2025)

group Traveller | 1 Reviews Written

5/5
stay was just amazing! cleaning, room service, compliments were just top notch!

simply sense Replied in 1 month

Dear Guest, Thank you so much for your fantastic feedback! We’re thrilled to know you enjoyed the cleanliness, room ser ...more

NC
(Stayed 20 May, 2025)

group Traveller

5/5
excellent an about cleaning staff or reception manager was helpful natur

simply sense Replied in 2 months

Dear Guest, Thank you for your wonderful feedback! We’re delighted to hear that our cleaning staff and reception manage ...more

RS
(Stayed 8 May, 2025)

group Traveller

1/5
Rather they have mentioned the services but once you stay their the staff is not helpful after the escalations as well. The breakfast wont serviced and for laundry services guests needs to come down and make them do, else nobody do it. Overall not a good experience after the escalation to the senior management no action was taken. They don't bother to even reply the mail.

simply sense Replied in few seconds

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and regret that ou ...more

(Stayed 2 Feb, 2025)

solo Traveller | 4 Reviews Written

2/5
The hotel location is too much conjusted. The ambience is not good. The breakfast provided was not good I am rating hotel considering the amount I paid for the hotel. only thing good was the staff. They where very polite and helpfull

Revenue Manager | Shweta Pulujkar Replied in 19 days

Dear Guest, Thank you for sharing your feedback. We sincerely apologize that your experience did not meet your expecta ...more

PS
(Stayed 20 Jan, 2025)

group Traveller

5/5
Excellent experience room service and cleaning

Revenue Manager | Shweta Pulujkar Replied in 4 days

Dear Guest, It gives us immense pleasure to receive such positive feedback; we highly value our guests' views, opinion ...more

GK
(Stayed 24 Nov, 2024)

solo Traveller | 7 Reviews Written

4/5
if not for the electrical issue ( no power) during checking and lift issue. i would have given 5.. staff is friendly n rooms r good

Revenue Manager | Shweta Pulujkar Replied in 1 day

Dear Guest, It gives us immense pleasure to receive such positive feedback; we highly value our guests' views, opinion ...more

AM
(Stayed 15 Nov, 2024)

group Traveller | 1 Reviews Written

5/5

Revenue Manager | Shweta Pulujkar Replied in 10 days

Dear Guest, It gives us immense pleasure to receive such positive feedback; we highly value our guests' views, opinion ...more

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