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HotelReviews of West Downs - The Heritage Resort
Guest Reviews & Rating for West Downs - The Heritage Resort
Sort By:Latest firstSort By Latest first Helpful first Positive first Negative first
goRating
4.3/5
305 Ratings
143 Reviews
5
155
4
108
3
25
2
7
1
10
What our guests say?
- courteous staff (59)
- spacious room (28)
- nice stay (28)
- perfect place (22)
- awesome food (21)
- excellent location (15)
- + 5 more
SK
Senthil Kumar (Stayed 18 Apr, 2025)
group Traveller
3/5
Location is easily reachable and ambient parking space available.
We stayed in a Derby room. Room ventilation and tidiness to be improved. Chocolate cover and empty liquor bottle of the previous stay were not removed and cleaned before hand over for check in. Toilet was maintained clean.
Multiple calls to be made to reception, housekeeping and restaurant for small helps. Most of the time the calls were unanswered.
Breakfast spread, taste and service could be improved. During breakfast we had to follow up repeatedly for even getting the water to be served.
Overall had an average stay.
SM
Surjth M S (Stayed 16 Apr, 2025)
group Traveller
3/5
the stay was on the main road and we loved the stay with the facilities provided. breakfast was very nice.
PT
Praveen Turakanur (Stayed 4 Apr, 2025)
group Traveller | 2 Reviews Written
1/5
Very worst management. Even in the 5star rating. There is no cook and servant to treat.. Very worst..Room side and kitchen side very worst smell.Pathetic..
RI
Ringu Ittoop (Stayed 29 Mar, 2025)
family Traveller
4/5
Ambiance was good, very near to town, buffet breakfast was awesome, spacious rooms...
need to improve the quality of toilet.
Overall experience was good
MM
Muhammad musthafa Chemban (Stayed 2 Nov, 2024)
family Traveller | 2 Reviews Written
4/5
good expiriyance
RV
RAJAT VARSHNEY (Stayed 26 Mar, 2024)
family Traveller
5/5
Awesome stay, great amenities and good location of resort.
MM
Mahesh Mohol (Stayed 11 Jan, 2024)
family Traveller | 1 Reviews Written
4/5
Property is excellent. Room was good. Food was average. Service was good. Overall good experience. Price was high compared to above points.
SP
SurendraV Prakash (Stayed 28 Oct, 2023)
group Traveller | 7 Reviews Written
4/5
YG
Yatin Grover (Stayed 24 May, 2023)
family Traveller | 16 Reviews Written
5/5
amazing place to stay with family.
staff takes extra care for food and accommodation.
DH
Dinesh Harjai (Stayed 18 Feb, 2023)
group Traveller | 4 Reviews Written
1/5
Poor location out of city in a residential area no hill/ valley view, no breakfast spread ala-carte breakfast all standard items missing on display. comfortable room courteous staff rude front desk no value for money, won't check-in again
