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Hotel

Royal Court

no 4 west veli street, opp railway station Madurai India 625001
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2017, 20 Oct
atRoyal Court
86%Guest recommend this hotel
Arjun GopalHopeless behaviour of the staff and management. Don't know how to behave with a customer. Charged Rs 45 + 18% GST for a water bottle with MRP Rs 20 w..Read All Reviews
₹ 2039
    Sub Total3 rooms for 1 nightExcludes Taxes
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    12:00Check In
    12:00Check Out
    25Rooms
    • Suitable For Children
    • Pest Control Facility
    • Audio - Visual Equipment
    • Banquet Facilities
    • Bell captain/porters
    • Air-condition
    • Drivers Rest Room
    • Extra Mattress (On Request)
    • Printing service
    • wi fi
    • Multi Cuisine Restaurant
    • Local Tour / Travel Desk
    • Electronic / Magnetic Keys
    • Free Local Calls
    • Front Desk
    • Television
    • 24 hr checkin
    • Money Exchange Facility
    • Adjoining Rooms
    • 24 Hour Front Desk
    • Safe
    • Free WiFi
    • 24 hr security
    • Extra Bed (On Request)
    • Conference Facility
    • Dry Cleaning
    • Wedding Services Facility
    • Room Service (24 Hours)
    • Security at All Hotel Entrances
    • Board Room
    • Lobby
    • Wake-up Call / Service
    • Fire Safety
    • Express Laundry
    • Free Wifi
    • Valet service
    • Payment by Credit Card accepted
    • Restaurant
    • Laundry Service (Payable)
    • Lift / Elevator
    • Doctor on Call
    • Party hall
    • CCTV
    • First-Aid Kit at Front Desk
    • Dining Space
    • Breakfast Buffet
    • Airport Transfer Available / Surcharge
    • Anti-Slip Ramps
    • Public Restrooms
    • Porter Services Available
    • Vegetarian Food / Jain Food Available
    • Daily Housekeeping
    • 24 hour reception
    • Internet Access
    • Soundproof rooms
    • Parking Facilities Available
    • Wheelchairs available
    • Extra Person / Child - Share the same room
    • Currency Exchange
    • Newspapers In Lobby
    • Free WiFi Internet(Lobby)
    • 24 hour security
    • City Shuttle Service
    • Air-Conditioning - Central
    • Wheelchair Accessibility - Room
    • Parking (Complimentary)
    • Business Center
    • Health Club / Gym Facility Available
    • Multi - Line Phone
    • Reception
    • Free Wifi in Common Area
    • Fire Exit Signs
    • Free Internet Access
    • Locker Facility
    • Laundry Service Available
    • Power Backup
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    Location

    4.4 / 5176 Reviews
    86%Guests
    Recommend
    4.4Service Quality
    4.4Amenities
    4.3Food & Drinks
    4.6Location
    4.5Cleanliness
    4.4Value For Money
    Verified Guest 3 / 52017, 13 Oct
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    Verified Guest 5 / 52017, 9 Oct
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    Verified Guest 4 / 52017, 7 Oct
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    Verified Guest 3 / 52017, 6 Oct
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    Verified Guest 1 / 52017, 5 Oct

    Hopeless behaviour of the staff and management. Don't know how to behave with a customer. Charged Rs 45 + 18% GST for a water bottle with MRP Rs 20 written on it. When questioned about the same he i

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    Did you find this review helpful?Yes ()
    Royal CourtManager replied in 15 hours

    Mr.Arjun Refused to settle Food & Beverage Bill after the consumption We would like to clarify the same. Mr.Arjun had ordered Buffet Lunch and Bottled water after gone through our Menu card. Menu card is a Contract between The guest and the management for the price. Based on the contract, we billed him, based on the menu card price which we presumed he had agreed for the price. After consumption of food and beverage items what he ordered, was billed and submitted to him. He refused to settle the bill which is an objectionable and illogical. Aftermath the argument with our service staff is untoward incident which Mr.Arjun caused for it.

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