Santoor Palace

Very unprofessional staff. They have unnecessarily barged into my room couple of times. They said there’s hot water available all the time but that’s a joke. All the towels here are grey and dirty and the bed warmer doesn’t work. The only thing good about the hotel is it’s back side river view.

staffs are sweet talker, but that can't justify that their is no service fascilities at all, they told they would give heater but they didn't! they just once gave hot water to drink, after that they didn't, means in 48 hrs just once they gave hot water! location is good just that!

Location is good.I chose this hotel because of this reason only.But rooms are small and instead of mattress they are using 3-4 layered hard sponge due to which I could not sleep whole night and had a body ache next morning..I paid 3300 without any meals .I expected a better stay.

Hotel is at peaceful location and rooms are quite good too. Its a nice place who wants stay near river and natural beauty. You will find good restaurants near by the property on walking distance. Its not a high class property but decent one at very affordable price.

This is a budget hotel and you will not be disappointed with it. It has great views from the room and the backyard. perfect to enjoy some quality time with your friends and enjoying a bonfire. The views from the backyard and the bonfire experience.

It was a great experience staying here. Staff name Aijaz bhai is most courteous and kind.. He will help u with almost anything u want. Apart from him other guys are not so kind and polite to talk to. Apart from that everything was great.

No one at reception while check in. No basic facilities like towel and hot water were provided. Pahlagam is at 0 degree and No hot water from check in. No power supply and No back up. Terrible stay. forget basic morning tea and coffee.

Location wise fantastic, near to market, taxi stand and more over just beside the Lidder river and snow capped mountains, You can hear the sound of Lidder river from your room. Room is small but view wise it is just amazing.

Location was excellent. No geyser. Hot water is provided centrally in day time only. You will get your stay related services at least after 10 times knocking the hotel stuffs. Only two stuffs were there during our stay.

All the 2 star I have given for the location. Staff is not so much cooperative, untidy towel has given repeatedly, used pillow cover, packing foam's mattress(not cotton/sponge). Hot water is availavle just till 12pm.

location is good with great view behind the hotel but you will compromise with room. Host (Sam) is really a nice man, talked to us very politely. Overall a good budget hotel.

hotel is decent in terms of facilities. but then you shouldn't expect more given their rate. amazing view and feel from the garden and room. i liked my stay personally.

A great location.. Extremely family like and helpful staff.. Pocket friendly and Couple friendly.. Very close to the main town.. Highly recommended..

Riverside view awesome from inside hotel . no kitchen available ,they can arrange only tea . Room quality very very poor congested 400 sw ft .

Booked 6 rooms for group, Good Services from Manager, hot food, water, blankets available, Best location, overall Nice experience.

Very Good Location. Nice behavior of owner. Very helpful staff. amazing location... River view from room...