Hotel Sapphire Shillong

Worst experience ever. Would never visit this property ever in my lifetime and will also strictly ask my family and friends to do so. The bathroom flush was not working. The room was not cleaned as there was dust everywhere. Most importantly the bedsheets, pillow covers were dirty. Got rashes on my body when i got in the bed. Informed the receiption about the situation still they didnt bother to come and change the sheets for Half n hour. Had to go the staff to ask for new sheets and pillow covers. Started changing the sheets and covers by myself then the staff arrives to change it. The staff accepted that the room was not cleaned before it was alloted to us. There is no privacy in the rooms . Your conversations are audible to the corridor as well as the next room. During this Covid situation , this property doesnt even bother to clean the room and the sheets before someone new checks in. Sanitisation of the rooms toh durr ki baat hain. SUCH A WASTE OF MONEY This property is such a waste of money. I and my female friend stayed in this property for 2 nights and it was horrible. Your conversations are audible to the corridor. The staff comes and rings the door bell at 12 am also. I as a women traveller dont feel safe in this property.

Worst hotel in shillong.. Arrogant staff... Breakfast worst, not in time, staff worst,bathroom flushes for 15min n when u complain Abt this to reception they say adjust Karo.. Morning breakfast not given on checkout day as promised... Don't stay here for FREE also rather stay in footpath.. It will b better than staying here. Paid * for one day stay, doesn't deserve that

The hotel is at walking distance from centre of Shillong that is police bazar. It is clean .The room is spacious and the staff are courteous, but the service is poor. The call on reception is not picked up soon, nor they provide room service without too much delay. Given the tarrif they are charging it creates minus point , otherwise everything is good.

pathetic Hotel at this price point.... room is so small that one person needs to find a place the belonging or change clothes..Bed sheet have marks of stains, guess not changed or cleaned for long time ..Room don't have a wardrobe.. Bathroom is stinging...If I would have not paid the full money while booking ...would have left the hotel immediately.