Hotel O Green Park Residency

My Guest came back from the hotel and stayed with us. He had such a horrific experience that he didn't want to stay there. After a tiring trip from Vrindavan, my guest checked in around 9pm. First he was asked to pay 300 more despite, me paying the full booking amount in advance. On entry the room that was given was filled with clothes of other people. It was dirty and stinking. On top of that there was no AC. Although, while booking AC was mentioned in the room details..In the meantime, I had to contact the customer care to inform him of the misfortunes my guest had to face during his stay. On one side the customer care assured me for an AC room which is clean. On the other side, my guest was saying that he must have changed 4-5 rooms, either the AC wasn't there in the room or it wasn't functional. Eventually, my parents who are senior citizens, worrying about the guest well being reached the hotel to know the full matter. The manager treated them so badly. He refused to give the guest an AC and clean room and asked us to get a refund from the portal. I was still in call with the customer care, and after knowing the whole matter, asked for a refund as my guest stayed with us at our home eventually. The customer Care personnel was more interested in giving us an alternative than a refund. He asked us to wait for another 30mins for another hotel. And it was already 10pm. My guest had to leave the next morning at 5am. So we were short on time for another hotel. The customer care personnel refused to pay us the refund, despite me sharing all the problems my guest faced , atleast 10-15 times. Please refund my full amount as my guest never stayed.

that's is not for stable there rooms because there shows another room on application and on the location room is changed without bathroom room there and most important points that is not refundable fund if you cancel the the room this room is not clean

It was a pleasant staying here. The room is awesome.

worst 👎