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Hotel

THE PELLING RESORT

karki cottage, near new helipad ground, upper pelling west sikkim Pelling India 737113
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2017, 14 Dec
atTHE PELLING RESORT
60%Guest recommend this hotel
vinod kolapkarNice location,Room and amenities in room is very good,food quality also very good and reasonable prize and all staff including restaurant and receptio..Read All Reviews
₹ 2000
    Sub Total1 room for 1 nightExcludes Taxes
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    12:00Check In
    12:00Check Out
    8Rooms
    • Extra Bed (On Request)
    • Parking (Complimentary)
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    4.0 / 55 Reviews
    60%Guests
    Recommend
    4.3Service Quality
    4.3Amenities
    4.0Food & Drinks
    4.1Location
    4.0Cleanliness
    4.1Value For Money
    Verified Guest 4 / 52017, 2 Oct
    Did you find this review helpful?Yes ()
    The Pelling ResortManager replied in an hour

    Thank you very much for your valued feedback..

    Verified Guest 5 / 52017, 10 Jun
    Did you find this review helpful?Yes ()Viewed 95 times
    The Pelling ResortManager replied in 4 months

    THANK YOU VERY MUCH FOR YOUR VALUED FEEDBACK...

    4 / 52017, 1 Jun

    Nice location,Room and amenities in room is very good,food quality also very good and reasonable prize and all staff including restaurant and reception and room service is very co-operative and helpfu

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    Did you find this review helpful?Yes ()Viewed 94 times
    5 / 52017, 16 May

    Excellent hotel in each n every respect.Little expensive but fully paisa vasul.

    Did you find this review helpful?Yes ()Viewed 94 times
    Verified Guest 1 / 52017, 3 Mar

    Hotel doesn't have Wi-Fi & don't even have good Restaurant.....and the excuse given by manager was ' THE HOTEL DOES NOT HAVE COOK'. The temperature here is 7 degrees, but toilet doesn't even has a wi

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    Did you find this review helpful?Yes ()Viewed 998 times
    The Pelling ResortManager replied in 6 days

    Good Afternoon, This is Surojit Das ( Manager - The Pelling Resort , Helipad Road ..Pelling) This is to inform you that your customer Mr.Babulal Patel vide Booking voucher ID No:..who checked in on 2nd March'17 & checked out on 3rd march'17 ( though the booking was upto 4th initially, but as per your instruction at around 2.30 AM of 3 rd March to cancel the booking of 3 rd March, our management has cancelled the said and instructed to refund the entire booking amount including the food bills also. As par the telephonic conversation from your side i came to know the complaining issues of the customer which includes no windows in Toilet ... unavailability of cook ... etc.. regarding that very issue i want you to be informed that all those issues were  wrong . A premium category of Resort can't be developed without a proper cook & a washroom cant be built all open and without window . We have well furnished & well equipped restaurant with perfect cook & beautiful hospitality. Our toilets are well ventilated & with beautiful decor.. THE PELLING RESORT is made for rendering utmost customer satisfaction & our team is there to render best service to the visitors. All these certifications are based on the visitors who came here. Everyone has given certificate of excellence. However, we were really annoyed by that very visitor. We have made the entire food bills complimented and neither the said customer has made any payment to us. He also did not offer us any charge at all. However, conveying my thanks to you for your rendering your first booking towards " Pelling Resort " . Looking forward for a happy and healthy relation ahead ... and hope not to have any such issues in future . Thanks Surojit Das

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