Vivanta Meghalaya Shillong

I recently stayed for three nights at the Vivanta Hotel in Shillong, and it was an experience that beautifully encapsulated the high standards of hospitality and service that the Tata brand is renowned for. The initial hiccup of being assigned a room that was too small for our needs, especially with an infant, was quickly addressed by the hotel staff. Given the number of guests and our specific requirements, a more spacious accommodation would have been more appropriate from the start. Recognizing this, the hotel management impressively upgraded us to a suite room at no extra cost, which was a much-appreciated gesture that significantly enhanced our stay. The suite was exceptional, offering ample space, luxury, and comfort, which made our time at the hotel truly memorable. What stood out the most, however, was the exemplary service and hospitality provided by the staff, particularly Mebarisha, Aiti, and Iba. Their attention to detail, proactive service, and genuine care for our well-being were remarkable. They went above and beyond to ensure that our stay was comfortable, enjoyable, and in line with the high standards of the Tata group. The support and hospitality we received at Vivanta Shillong were brilliant, reflecting the core values of Tata. The team’s dedication to excellence and customer satisfaction was evident in every interaction, making our visit not just pleasant but truly exceptional. In conclusion, the Vivanta Hotel in Shillong stands out not only for its beautiful accommodations and facilities but also for its outstanding service and hospitality. I would highly recommend it to anyone visiting the area, as it promises an experience that keeps the illustrious Tata legacy alive and thriving.

We stayed here for four days (two bookings 12 to 14 & 14 to 16).It is an absolutely average hotel, contrary to the prestige of a five-star establishment. The hotel does not have a swimming pool, garden, or lawn. The room furniture and other amenities are also of average quality. One night, we ordered Kadhai Paneer for dinner. After a while, we were informed that Kadhai Paneer was not available, so I requested Handi Paneer instead. A little later, we were told that there was no paneer available in the hotel at that time, so no paneer dish could be served. We then ordered Veg Kofta, but after some time, we were informed that no kofta dish was available either. The hotel management suggested that we opt for yellow or black lentils from the vegetarian menu, which left us so frustrated that we had to dine at another restaurant outside the hotel. We had never seen a five-star hotel where paneer or kofta dishes were not available.

We stayed here for four days. It is an absolutely average hotel, contrary to the prestige of a five-star establishment. The hotel does not have a swimming pool, garden, or lawn. The room furniture and other amenities are also of average quality. One night, we ordered Kadhai Paneer for dinner. After a while, we were informed that Kadhai Paneer was not available, so I requested Handi Paneer instead. A little later, we were told that there was no paneer available in the hotel at that time, so no paneer dish could be served. We then ordered Veg Kofta, but after some time, we were informed that no kofta dish was available either. The hotel management suggested that we opt for yellow or black lentils from the vegetarian menu, which left us so frustrated that we had to dine at another restaurant outside the hotel. We had never seen a five-star hotel where paneer or kofta dishes were not available.

Hotel is good, but rooms are too small for even for family of 2 person. If you are travelling with child of age upto 14 years , please confirm with Hotel as during the booking it shows for 3 person, but you will be charged for extra mattress. Laos the size of the rooms are so small that extra bed can not be accommodated. Also there are no other recreational facilities in the hotel , no swimming pool & Gym is there but too small. Breakfast menu is also not good, serves the same menu almost on 3 days we stayed in Hotel. Not worth the amount you pay to stay in shillong, its better to go for Sheraton as it is better in term of facilities.