Capital O Shimaya

Never Ever recommend this pathetic lodge or so called hotel, I am very much disappointed by the service cleanness n all at last till midnight i was outside of the hotel talking customer care and after that as well i dint got any resolution, they offering me 20% return however i was asking for a room change or hotel change and i was ready to pay extra as well but they dint listen to me and i was with my 2 years of daughter and my wife, at last, i have back again in the same room at midnight 1 am. I had checked in at 2 pm, i had traveled a lot anyhow i have to took place where at least my daughter can have her milk after that i decided to complain bt hotel dint respond also they even dnt change linen or they didn't provide basic regular water after asking for water they idiots charge me 20/- rs then they give me a bottle when i ask I want regular one they dinedleast but not last about the swimming pool they charge it for 200/- rs per hour even if u stay in property.

there was no hot water , bed was broken and uncomfortable, no complimentary water bottle , rude staff , dirty room and linen , washroom cabinet was broken , rooms were dirty , stains of water leakage was on the ceiling, over all it was horrible just spent a night and came out with luggage to breathe ! it was stinking too bad . no doubt the property was very cool but not at all maintained and handled by unprofessionals ! and rooms are literally so dirty

staff was rude. we reached 10pm at night. they didn't even open the gate for 20 minutes. suddenly one of the staff appears and even he had to wait for the guards to open the gate for another 15 mins. had to call multiple times. no room service was provided, the room staff asked us to get down and get a water bottle from them and then asked for the tip for room services which was never provided. hot water tap wasn't working, cockroaches in the washroom.

1. corridors and room smelly. 2. wall decor peeling off and hanging 3. whitewash peeling off in patches. 4. ac cooling pipes leaking in bathroom and falling right above the western commode 1. no hot water in bathroom. 2. poor service. complimentary breakfast will be served in the room after 8.30 am only. that too is served after one hour of ordering with repeated requests.